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This affordable large-screen Android phone sports a 5.7-inch display and large 3,400 mAh battery.
The media and all the ringers are all not working even though it says it isn't on silent. When I plug in the headphones, then it works and its the only way I can watch videos.
it seems to be your main speaker (Ringer) faulty. you may have to replace it
Comments:
How do I do that ?
by Iceey Rozaye
you can get an idea how to teardown it
did you ever figure it out???
by judith young
I replaced my speaker and it still isn't working what can I do now
Backup all data and reset the phone. check whether speaker back to working condition, otherwise you have to check audio out/ amp section carefully
I just reboot my phone then it begins working again
by kevinbunkley
I factory reset my phone twice now, a week later it's doing it again, how do u stop this from happening?
by Sheri Bryan
backing up the data and resetting your phone doesn't work so it'll be a waste of time. Have to replace it.
I notices at stop I'm in notification panel my headphone icon was lit but I did not have any headphones in I had just removed them. so I plug them in and unplug them
by Topkat555
How do I fix my speaker because when I'm on the phone I can't hear anything but wen I put it on speaker it works
by Lacy Carter
Try hard start told to me by call to CC, hold start button down and when it goes off start,go to settings, check sound, ringer is back on, they seem perplexed by this issue!
Turn Bluetooth on and off
Comments:
checkout this post as it did help me https://fixingblog.com/fix-no-sound-comi...
by Heacher
Worked like a charm thanks bud
by Rick Herron
Was having same issue.. Came here for answers...saw a thread that said turn Bluetooth on and back off....worked for me...
Thank you I'll try that
Wirked like a charm wow
Was having same issue.. Came here for answers...saw a thread that said turn Bluetooth on and back off....worked for me...
Was having same issue.. Came here for answers...saw a thread that said turn Bluetooth on and back off....worked for me...
Iam having the same problems no volume on my cell .and how doni block text can some one help me
by lizd86
I am having the same issue with no sound coming out of the phone unless it's hooked up to a Bluetooth or headphones. I tried turning the Bluetooth on and off but that didn't work.
Friends i think i got it fixed . just try these steps i read online on here Guide to fix phone sound Problem read carefully .
Just restart the phone
try updating the phone software
Try Safe mode and unintall any sound blocking application
at last reset your phone
Comments:
I have a zte Android phone on button on right side. Volume on left side how do I turn volume down when talking on phone
by Jill Wiemer
Full link: https://fixingblog.com/fix-no-sound-comi...
by Aiden Baker
I have a zte zmax. Have had problems with the speaker functions. Turning the phone off and on a few times has fixed it every time.
@mayer @pccheese @gigabit87898 Gentlemen. I urge you to review your votes regarding conversion of answers to question. In the votes on this particular thread, I am absolutely against this. The ones you have marked for conversion are answers, not comments. They may be repetitious but those are still answers. Use your voting powers to downvote those that you feel are not adding any more value to this, but do keep in mind that they are answers. Moderation is not censorship! It is not about what we think an answer should be like. I would advice you to reverse those mod votes.
Comments:
Boys, I voted against almost everyone of these edits. Please respect that Mike and i have the same number of hours in the day that you do. If we're in here cleaning the toilet, we don't have time to answer questions. Please try to call us in on things that really matter. You are asking us to judge jay walking instead of murder cases and the docket is getting overloaded.
by mayer
I have a brand new ZTE Axon. The sound just turned off on its own for no reason. I tried a bunch of things in this thread but nothing worked.
Then I hit my phone against my lap a couple of times and the sound came right back on...
Comments:
Lol, I tried everything and this was the only thing that worked Thanks!
by bernie21105
that fixed mine too, nothing else would work factory reset, dolby, pwer on and off none of it. Smacked it on my han an lap a couple times front an back an now it works
by jeremydboss
LMAO!!!! It worked
by Dibiguous
I can't believe it I was trying to fix my phone for two hours update and all and I got so mad cause I thought I would have to do a factory reset and loose my pictures and I hit my phone and there it was my volume lol unbelievable lol thanks guys
Anyone could identify where to hit the phone? Do you have the Dolby activated? I let it fall to the sofa and it sounds for 1 second or less and then back to silence. So it seems it works, you know what part of the phone you hit? Thanks
It worked to me too!! LOL! Thanks
by pablo ramos
My ZTE max loses sound everytime I unplug headphones or earbuds. I have to restart each time I unplug anything from the auxiliary jack. Of course I never tried hitting the phone, I discovered restart before I got that frustrated.
Holy $@$* it really works thanks guys thanks allot
Just tried this and wow it really worked thank you so much that's crazy how u try everything and the simplest thing work smh
by Carl Sanders
Back up all your apps, messages, files, downloads and photos to your Google account or to an SD Card and do a manufacturers reset. This usually corrects the problem. Otherwise there may be a hardware malfunction.
Comments:
Big have tried all this, on thing that worked is factory reset, well I've already done this twice and now a week after the last one, it's doing it again. This is a brand new phone. What the devil is wrong with it. I am in hospital and can't get anyone to take it to the store, so what now????????
by Sheri Bryan
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turn on bluetooth power phone off with power menu . . . power on turn off bluetooth . . . you may need to do this a couple of times 2-4 . . . you may need to leave phone off each time for up to a minute . . . worked for me
Comments:
I just hit my phone a couple times and it came on... I have a zte zmaz pro FRESH out the box unfortunately...
by LaShae Scott
I tried turning the phone on and off, but it didn't work. I tried turning the bluetooth on and off, but that didn't work either. I tried hitting the phone against my lap, the sound came back on immediately -_-
I've had my phone for 2 weeks...
by jasonwoo
This just worked for me and I only had to do it once, Thank you !!!
by marcelynas
Thanks this worked didn't have to bang phone on anything. But this was my next step.
by 4alswafford
Rep: 1
Need to do a factory reset. I had same issue checked everything nothing was off. Alarm would not sound.Factory reset did the trick-Although, the sound is back this cell is low when listening to callers. It has been like that out of the box. Hard to listen to calls while inside a car or outside with surrounding noises. Awful
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FYI JUST A REMINDER.. IF YOU PURCHASED THIS PHONE NEW FROM METRO YOU AUTOMATICALLY HAVE A ONE YEAR WARRANTY. IF U GO THE METRO PCS CORPORATE STORE NEAREST YOU THEY WILL CHECK IT OUT AND MOST LIKELY JUST PROVIDE YOU WITH A NEW PHONE ENTIRELY. I have never had any issues when I had to do this myself on 2 previous phones I purchased. They haven't hassled me, they did not try to cause any issue with the replacement phone. They actually seemed as if it's easier for both parties to just replace a phone that has pretty much any issue. I absolutely love this bonus.. I actually am thinking about going to do this with this phone as well. Why not!! I'm TOTALLY sick of buying different orifices and getting cheated in some way.. This send to happen fast to often. I want what I was guaranteed when I purchased this phone. There is a $15.00 dollar cost for shipping and handling to the actual store location it a $30.00 cost if you rather have it makes directly to your home. I have had them ship it to the store to save me money and again not an issue at all never late..
Rep: 1
Hi guys.
Chances are you have inadvertently put your phone into a "no interruptions state".
To fix this, simply press the volume control on the side of your phone.
A window should show on the top of your screen, use the icons to change from 'NONE' to 'ALL'
I hope this helps guys
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Zte Max turn on Dolby Audio app. It's a built in app in the phone. Power it on and it has worked really well for me. Try and lets findout if it works for you too.
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I had this problem and found two things to help.
Check the volume. There two volume controls as others have mentioned... One in phone settings and another in alarm settings. I also deleted all the Previously set alarms and added a new one.. So far thats working for me.
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I used a small needle in mine and it cleared what ever was blocking it out and it works great now.
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THIS FIXED MINE..
My volume was fine on my zte zmax pro until my phone auto updated then it was so quiet i could barely hear it, i was late for work because i didnt hear my alarms and everything. but doing this fixed mine and its back to normal.
STEP 1: POWER OFF PHONE
STEP 2 PRESS AND HOLD THE POWER BUTTON AND THE VOLUME BUTTON UNTIL THE ZTE SCREEN POPS UP AND RELEASE
STEP 3: HOLD THE VOLUME DOWN BUTTON UNTIL A TECH SCREEN SHOWS UP AND HIT THE VOLUME DOWN BUTTON TO GO TO THE OPTION THAT SAYS " WIPE CACHE PARTITION" PRESS THE POWER BUTTON TO SELECT IT WILL ASK YOU IF YOURE SURE THAT IT CANT BE UNDONE, USE POWER BUTTON TO SELECT YES AND THEN WAIT UNTIL IT SAYS CACHE WIPE COMPLETE AND USE POWER BUTTON TO SELECT "REBOOT NOW"
YOUR PHONE WILL REBOOT AND SOUND WILL BE BACK TO NORMAL. THIS DIDNT AFFECT ANYTHING ELSE ON MY PHONE EXCEPT MY VOLUME I STILL HAVE ALL CONTACTS PICTURES, APPS, ETC.
I HOPE THIS HELPS YALL, PLEASE SELECT HELPFUL IF IT WORKED FOR YOU!
Rep: 1
I say you use headphones and maybe the sound will work
Rep: 1
I have the same problem. Anytime I use the auxiliary Jack when I unplug whatever device I was using from the Jack I have no sound. But if I just restart my phone after I unplug the headphones the sound comes back. But I have to restart every time I use the auxiliary Jack. Hope that works for you.
Comments:
My media volume isn't working even when I use my headphones. How do I fix this?
Rep: 1
So first you will power off your zte hold down the power buton and teh volume up it wll come up wth options clck clear data/reboot you will follw the steps provided unfortuantlty it will delete all pictures but will fix the sound. All apps will be able to get redownloaded
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My speaker is not working how do I do it if u got urs to work...please... Thanks a bunch
by floressusanne
I'm having the same problem. Did you ever get it fixed
by Loka
I got the same problem
by Tyliah Carter
I had to install an app called SoundAbout from playstore.
by Walter Montgomery
When I make call people on other end can hear me but I can't hear them, volume is all the way up and when I get call it only vibrates
by superdave446
The manufacture needs to correct this problem, or we need to return these phones. This is really the only problem I found so far.
by Larry Thomas
Dolby Audio is preinstalled on the phone.. So open the app Dolby Audio and select movie and raise the volume rockets.
by IXG
Good phone, poor media volume, and camera not much better then phone technology 10 years ago.
by STEVEN GOETSCH
FYI JUST A REMINDER.. IF YOU PURCHASED THIS PHONE NEW FROM METRO YOU AUTOMATICALLY HAVE A ONE YEAR WARRANTY. IF U GO THE METRO PCS CORPORATE STORE NEAREST YOU THEY WILL CHECK IT OUT AND MOST LIKELY JUST PROVIDE YOU WITH A NEW PHONE ENTIRELY. I have never had any issues when I had to do this myself on 2 previous phones I purchased. They haven't hassled me, they did not try to cause any issue with the replacement phone. They actually seemed as if it's easier for both parties to just replace a phone that has pretty much any issue. I absolutely love this bonus.. I actually am thinking about going to do this with this phone as well. Why not!! I'm TOTALLY sick of buying different orifices and getting cheated in some way.. This send to happen fast to often. I want what I was guaranteed when I purchased this phone. There is a $15.00 dollar cost for shipping and handling to the actual store location it a $30.00 cost if you rather have it makes directly to your home. I have had them ship it to the store to save me money and again not an issue at all never late..
by sarahrazee80
Do the following
•Plug in a headphone or earphone and slowly remove it.
•Turn off the phone and turn it on after 5 minutes or more.
*Then try to play music or call someone
:)
by Marsha Echano
THIS FIXED MINE..
My volume was fine on my zte zmax pro until my phone auto updated then it was so quiet i could barely hear it, i was late for work because i didnt hear my alarms and everything. but doing this fixed mine and its back to normal.
STEP 1: POWER OFF PHONE
STEP 2 PRESS AND HOLD THE POWER BUTTON AND THE VOLUME BUTTON UNTIL THE ZTE SCREEN POPS UP AND RELEASE
STEP 3: HOLD THE VOLUME DOWN BUTTON UNTIL A TECH SCREEN SHOWS UP AND HIT THE VOLUME DOWN BUTTON TO GO TO THE OPTION THAT SAYS " WIPE CACHE PARTITION" PRESS THE POWER BUTTON TO SELECT IT WILL ASK YOU IF YOURE SURE THAT IT CANT BE UNDONE, USE POWER BUTTON TO SELECT YES AND THEN WAIT UNTIL IT SAYS CACHE WIPE COMPLETE AND USE POWER BUTTON TO SELECT "REBOOT NOW"
YOUR PHONE WILL REBOOT AND SOUND WILL BE BACK TO NORMAL. THIS DIDNT AFFECT ANYTHING ELSE ON MY PHONE EXCEPT MY VOLUME I STILL HAVE ALL CONTACTS PICTURES, APPS, ETC.
I HOPE THIS HELPS YALL, PLEASE SELECT HELPFUL IF IT WORKED FOR YOU!
by Krislyn Allen
I have the same problem, whenever I plug in headphones, or anything in the auxiliary jack, when I take it out the sound is off. But if I Just restart my phone the sound comes back. But I have to restart every tine I use that jack. Hopeit works for you.
by Linda troxell
Mine did this and after trying everything on sounds and settings for 2 days, I stuck a toothpick in tiny hole on left side and all my sounds are back!!!!
by Allison Davis
When did this start to happen is it after update or flashing a custom ROM.
I'll say root your phone and flash it with stock ROM and everything will be just fine
by brandofranada
When did this start to happen is it after update or flashing a custom ROM.
I'll say root your phone and flash it with stock ROM and everything will be just fine
by brandofranada
When I get a voicemail it does not enable me to hear it.
by Raymundo Sotelo
Mine also regularly loses all sound now ( its about 1 yr old ) Generally just a REBOOT - an option you get when you switch off, fixes this or if not a reset.
by Warren Olson
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