The Microsoft Surface (1514) is the first tablet released by Microsoft. It runs Windows RT, which is designed specifically for tablet functionality. Repairs for this device require screwdrivers and prying tools.

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Fixing Phantom Touch Issue?

My problem:

2-3 stripes of the screen do not pick up touch input. Not only that, but they also freak out and receive phantom inputs, making it impossible to work with the thing without disabling the touchscreen.

Apparently, some part associated with the touch input is broken. But which one is it?

I could either replace the screen, together with the digitizer (Microsoft Surface RT (1st Gen) Display Assembly), or I could replace what is called the Digitizer Board.(Microsoft Surface RT (1st Gen) Digitizer Board)

Do you guys have any experience with this? Which part causes the trouble? I have yet to find the answer on the Internet. I see people with the same issue though.

Microsoft Surface RT (1st Gen) Display Assembly Image
Microsoft Surface RT (1st Gen) Digitizer Board Image
Answer this question I have this problem too

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Here are the possible troubleshootings steps that may help resolve the issue of the device.

1.Clean the Screen

<<Use a dry cloth or screen cleaner to clear the screen of any debris, or smudges that may be impacting touch functionality.

2.Restart the Surface

<<Restarting the Surface refreshes the drivers for the device.

3. There is a tool I would like you to download and run on your device. It is a self-healing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. The tool takes about 10-15 minutes to run. Please go to thsi link and follow the onscreen isntruction.

https://www.microsoft.com/surface/en-us/...

4.Perform a Two Button Shutdown

<< With the device turned on, press and hold the Volume up & Power Buttons for 15 seconds, or until the device shuts off.

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5.Disable and enable HID-Compliant Touch Screen Driver in Device Manager

Open Device Manager.

Go to Human Interface Devices.

Look for HID-Compliant Touch Screen.

Right click and then choose Disable.

After disabling, right click on the driver and choose Enable.

Note There may be two HID-Compliant Touch drivers. Disable both before enabling.

6.Uninstall HID-Compliant Touch Screen driver, and restart twice.

Open Device Manager.

Go to Human Interface Devices.

Look for HID-Compliant Touch Screen.

Right click and choose Uninstall.

After uninstalling, restart Surface.

After the first restart, restart once more, for a total of two restarts.

Note There may be two HID-Compliant Touch drivers. Uninstall both before restarting.

7.Reset Touch Screen Calibration

Go to start, and type in Calibrate.

Locate Calibrate the screen for pen or touch input, and then select it.

Click on Reset.

Click the Yes button to confirm reset, and follow on screen instructions.

Note If the reset button is greyed out, continue to Step 8.

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8.Run a system restore to a time when touch was working. This option takes your Surface back to an earlier point in time.Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

Step 1: Press and hold (or right-click) Start Windows logo, and select Control Panel.

Step 2: In the search box in the upper-right corner, enter recovery.

Step 3: Select Recovery > Open System Restore > Next.

Step 4: Choose the restore point related to the problematic app, driver, or update and select Next > Finish.

Note: Restore points are not setup by default. If the customer has not turned on Restore points, they may not be able to restore back to a time when the device was functioning properly.

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5 Answers

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Okay, so I used a couple of methods together for this.

The first method is the 'Sony fix' -- search for 'surface panel calibration tool' - the download you're looking for is called UNOOTH-P0112513-1082 with an MD5 of 91514542bdf87898ea24dfe4add0548e.

The second method (which surprisingly no-one on the internet has suggested) was uninstalling the touch drivers!

Here's the combo I did that worked, but please bear in mind that I can't verify that its neither one nor the other that would sort it out in isolation:

1) Uninstall the touch drivers -> right click Start -> device manager -> right click HID Compliant touchscreen -> uninstall

2) Touch your screen to make sure the drivers have gone

3) Run the panel tool

4) Back in device manager, file or edit (I can't remember) -> scan for hardware changes

5) profit.

I really hope this helps someone out there. Its an annoyance at best, but if you're borderline OCD about certain things then you'll breathe a sigh of relief

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Wow! YOU SIR are a superstar! Fixed an issue that seems to have plagued everyone, me included! Well done!

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Thanks! Glad it worked for you - now spread the word!

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This didn't work for me, and I've tried every trick in the book. My last resort is removing my $50 screen protector, but I doubt that's the problem. I have the SP3 i5 128gb for those interested. Oh and the Calib G4 tool doesn't work either. I keep getting a "missing MSVCPC100.DLL" error. I managed to import that file, but the file I'm assuming is compatible for my model. Either way, if the screen protector isn't the problem then it's in fact a hardware issue. I'll take to manufacture if my last resort doesn't work.

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mostly worked for me too. Surface 2. Used an external mouse, fought my way through, did as said.

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How did you run that tool on a first gen Surface RT? I can't run it even with testsigning on, and UMCI unlocked.

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both hard and software problems, possible to fix both. did with mine, works

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What was your software fix for this?

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My surface got dropped and the touchscreen we just go absolutely crazy I attempted to replace just the controller and that didn't work so I replaced both the controller and the touch screen and now it works.

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I’ve experienced a problem like this twice in the last six weeks now with my Surface Pro 3 (i5, 256gb).

Mine snaps to the top right corner and then closes any full screen programs!

Through a combination of things I got it resolved the first time, and I think/hope I’ve fixed it again this time. The bits that seem to do the trick are: uninstall the bluetooth drivers, uninstall the surface pen and arc touch mouse drivers (if you have one), then perform a two button reset (hold volume up and power button for about 30 seconds, you will see some screens flick on and off (including a screen with text that you likely won't have seen before), but don’t release the buttons until the screen is off and stays off. Then press the power on button. It should reinstall all the bluetooth and pen drivers and have cleared the kernel cache. You will likely have to go to the microsoft app store to download the arc touch mouse app again. Hope this helps

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Here are the possible troubleshootings steps that may help resolve the issue of the device.

1.Clean the Screen

<<Use a dry cloth or screen cleaner to clear the screen of any debris, or smudges that may be impacting touch functionality.

2.Restart the Surface

<<Restarting the Surface refreshes the drivers for the device.

3. There is a tool I would like you to download and run on your device. It is a self-healing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. The tool takes about 10-15 minutes to run. Please go to thsi link and follow the onscreen isntruction.

https://www.microsoft.com/surface/en-us/...

4.Perform a Two Button Shutdown

<< With the device turned on, press and hold the Volume up & Power Buttons for 15 seconds, or until the device shuts off.

5.Disable and enable HID-Compliant Touch Screen Driver in Device Manager

Open Device Manager.

Go to Human Interface Devices.

Look for HID-Compliant Touch Screen.

Right click and then choose Disable.

After disabling, right click on the driver and choose Enable.

Note There may be two HID-Compliant Touch drivers. Disable both before enabling.

6.Uninstall HID-Compliant Touch Screen driver, and restart twice.

Open Device Manager.

Go to Human Interface Devices.

Look for HID-Compliant Touch Screen.

Right click and choose Uninstall.

After uninstalling, restart Surface.

After the first restart, restart once more, for a total of two restarts.

Note There may be two HID-Compliant Touch drivers. Uninstall both before restarting.

7.Reset Touch Screen Calibration

Go to start, and type in Calibrate.

Locate Calibrate the screen for pen or touch input, and then select it.

Click on Reset.

Click the Yes button to confirm reset, and follow on screen instructions.

Note If the reset button is greyed out, continue to Step 8.

8.Run a system restore to a time when touch was working. This option takes your Surface back to an earlier point in time.Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

Step 1: Press and hold (or right-click) Start Windows logo, and select Control Panel.

Step 2: In the search box in the upper-right corner, enter recovery.

Step 3: Select Recovery > Open System Restore > Next.

Step 4: Choose the restore point related to the problematic app, driver, or update and select Next > Finish.

Note: Restore points are not setup by default. If the customer has not turned on Restore points, they may not be able to restore back to a time when the device was functioning properly.

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I love the initiative man! Always worth going back through answers to see if you can help. You may have a solution that was missed. In this case, however, the thread is about the original Surface RT. Almost none of that lengthly tree applies :(

No 2 button reset, can not install the link application (or any for that matter), no calibration in the location directed.

It is so complete though, that I would logve to see somebody link to this from the Surface Pro 3 section or copy it over. Cheers.

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