Third generation Surface Pro tablet, released June 20, 2014.

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Does anyone know where to source replacement digitizers (V1.1?

I recently took apart my Surface pro 3 because my digitizer stopped working because of a small drop it had. I was looking online and couldn't find a replacement digitizer/LCD screen combo for my version (v1.1). I was wondering if it would be possible to use other digitizer versions like a v.5 and if it would still work.

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I'm in the same boat... Been looking for v1.1 for more than 2 months now... Hopefully someone can point us in the right direction.

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Same problem, Did you figured out where to buy V1.1? Thanks

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I'm also looking, any ideas?

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there isn't one available. Also if it was it would cost a stupidly large amount ($350+), as far as I know the official microsoft replacement cost is only $300 (and you get a mint condition unit!) So just pay microsoft to replace it and be done with it.

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I would agree if in waranty and it has not been tampered with get MS to replace the unit.

NOTE: V1.1 is available although they as marked 1 1 not 1.1 like the original.

So far I have received 2 both from different suppliers in china. 1 had part of digitizer that didnt work. the other, the back light had failed. Really appauling. Then i am still lumbered with Duty and vat which can not be reclaimed easily. Beware of HK or Chinese sellers.

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Okay, finally home and installed screen, screen installs great. Digitizer seems to be an incorrect driver/firmware issue. I will post images following this to explain the issue. it seems that with someone else who may have the know-how it could work. I don't know much about hardware ID's and how they work or may be able to be changed/edited

My old digitizer connection.

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Okay...

Unless i was given a faulty one, i'm going to have to finalize with the v0.5 will not work. The screen that came with it works great. the digitizer didn't seem to be getting enough power or being completely acknowledged. system restores, driver replacements and new installs.. didn't seem to show anything.

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That's a shame. Thanks a lot for sharing your results, I know I greatly appreciate it.

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I ordered the version 1.0 and I have a version 1.1. I am a repair shop in Texas. I will let you know if it works.

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I just saw the v0.5 pop up on ebay being resold by someone in the U.S. so that isnt a good sign, but I hope for your sake it does work. Please keep us posted.

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I talked with that seller and he said that the V0.5 will connect to the surface that takes v1.1, but only the lcd and home button were responsive. The touch screen and stylus wouldn't work with it.

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I also spoke to someone that tried the repair. Touchscreen will not work. We will all have to wait until the correct version is available. I will be on the lookout

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So your V1.0 came in and didn't work??

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Any progress?

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Ebay or aliexpress, I too will be replacing my surface pro 3 screen.

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EBay is selling these screens for a more reasonable price now days, even shipped from the US. but make sure it is the exact same version and or part #

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Same Situation! Help would be nice!!!

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Guys if you a digitezer v1.1 surface pro 3 i can get those for you. Just need to pay $150 plus shipping.. you pay you shipping label sent to me . Thats all i had few friends working for MS or intel... i sell Mobo or i7 4770k $60 plus shipping brand new with sealed. Just let me know.. also i fix MS SURFACE PRO3 FOR 300 JUST DIGITEZER, LCD AND DIGI FOR $450

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I selling 500 brand new lenovo y700 gaming perfomance.. just for $800.plus shipping. Shipping option regular with no tracking number o insurance. Or vip with tracking and insurance..

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Hi Alex, are you still selling those LCD's for surface pro 3, CPU, and motherboards?

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I'm wondering the same also.

Seems there are versions 0.1 0.2 0.3 0.5 and 1 coming out of china. Is it a Scam or can firmware be flashed once installed?

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Firmware can flash it and install too

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Oi. I wish I could find this answer!

I can't get a straight answer from the people selling the replacement of .5,.3,.2,.1 as to why it wouldn't work. I had him tell me the measurements and the details of the .5 and it should fit in the 1.1 but he just won't sell me the .5 because mine was 1.1.

He won't say why...

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In some cases it is quite obvious. With certain versions the connector that comes from the Itrigg chip to the MB. is not the right one. However some others seem to be right. Its hard to tell from a photo though.

The bigest problem is that we deal with sales reps who sell without real product knowledge and their margins doubtfully allow for errors. For this reason they wont sell.

One other concern I had was that the numbers on the itrigg chip dont completely match. I think this will be down to bios but is it the kind of firmware that we can update I am unsure and unfortunately Itrigg responded (after persuasion) in a very general and unhelpful (technically) way i.e "Call MS".

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So I got a rep that might have answered this..

"

Lloyd: I got you, Shawn.

Lloyd: Please try not to worry, we will have this raise this concern to our Management Team so that we can check if there is something we can do about it. For sure, they will definitely work on it.

'''Lloyd: As for the Ntrig versions.

Lloyd: There is no need to worry about this actually, there should be no differences.'''

Shawn: That is good to hear. My biggest fear would have been firmware. Hopefully this will either update as needed or be similar enough to work for either versions.

Lloyd: We just highly recommend to have the latest version and this can be get through windows update.(smile)

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Just see if the seller will verify the dimensions and cords that go with it. I would assume.

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So which version will you go for? Please keep us posted. Make sure you get a close up pic of Digi>MB connector I have seen some that are deff not the right ones.

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And out of curiosity, which company is Lloyds a rep for?

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He was a microsoft rep from straight from the website.

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Also looking for this part. Can anyone confirm that v0.5 will work as a replacement for v1.1?

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I am Hoping also to get an answer for this. i have the v1.1 in my surface pro 3 and need a replacement digitizer that is compatible.

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I'm out of town right now but my v.5 came in so when i get back in town 1-26-15 or 1-27-15 I will be able to confirm if the v.5 will work on v1.1.

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Shawn Morriss ,

I need your help , I am a little confused, V0.5 worked properly in the original V1.1 ?

The updated Windows alone FW ?

The touch screen and the stylus fucionaram after upgrading the FW ?

Thank you very much.

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The touch screen and the stylus worked after upgrading the FW ?

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what is the status on everything? my surface pro 3 needs a 1.1 screen replacement as well.

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I'm curious if anybody has been in ownership of a surface with anything but a version 1.1

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I do not know if this will help but we had the same issue with the Asus TF700's a few years back. The solution was a bio flash from the tablet with the correct firmware. The copy was flashed to the non-working TF700 with the incorrect digitizer #. After a few months and all of us doing this. Asus sent out a fix for the bio to see all 4 ves. of Digitizers. I would bet this is a vendor issue with microsoft and that a bio flash from a tablet with the correct Ver. Digitizer will fix the issue. Some one might have access to all 4 vers. of the bio's and can give us the files?

Just my idea!

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Option might be to get a digitizer from EB and have a tablet table with vacuum to try and fix like this? Tablet pc MSP3: place your Tablet pc on the machine plate, power the separator machine to produce heat to about 100 degree, using the high temperature to melt the glue between the touch screen and the LCD pannel, then use the Crowbar and wire to separate the LCD and the glass till they are completely separated. I think they are using UV glue on the digitizer also. But not sure. Anyone have any info on just replacing the digitizer and not the LCD and digitizer OEM combo?

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Above i attached photos of the lcd/digi replacement. The lcd seems to work fine.. the digitizer just doesn't seem to acknowledge touch/pen. I was curious if it would be feasible to take the portion other than the digitizer and swap it out but it doesn't look like that would be an easy fix either.

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Well done for going out and giving it a try.

Out of curiosity.

Have you

a) done a firmware update (assuming it will allow you)

b) Is it recognized by device manager?

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mm strange. i was sure I had seen a firmware download on the Ntrig site before. However I can no longer..

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Doesn't seem to really show any special devices.. Not sure what it looks like before the damage. i bought one damaged to fix.

Is it missing something? do you need a picture of some other spot?

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Ok. So unless I am mistaken, it has found drives and installed correctly. All be it not functioning. Interesting!

it would seem similar to discussed here:

https://bugs.launchpad.net/ubuntu/+sourc...

It would be interesting to see the results of the following 2 commands from within a live run (CD) of Ubuntu

"sudo lsusb -v"

"sudo dmesg | grep ntrig"

from both a working and non working surface.

interesting that the questionable advice (Shawn) came from MS rep.

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Where has the post with all the photos of internals gone? that wasnt you was it "ryuaced "

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I thought it was. Which internals do you need? just the tablet internals?? for some reason it won't let me add pictures into comments. Sorry it keeps logging me in differently. ryuaced and Shawn Morriss are the same. Sorry if this is mildly confusing on that.

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Dont worry. It was just the sorting of the page was by Answered and not chronological.. doesn't take much to confuse me.

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I asked Ntrig how one could flash the chip. They said MS and service repairers have the tool (presumably software) to do so. I wonder what they would charge for the same.

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Have either of you tried with Linux Ubuntu? If its IDs and they are mismatched which from the result of device manager is what it looks like it would be interesting to see hwo other drivers/ os handle. Obviously with just running the OS from CD or usb.

"sudo lsusb -v"

"sudo dmesg | grep ntrig"

Should give details of device IDs that could then be compared to a 1.1

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I have found a site that sells v1.1 LCD for the pro 3 however I'm skeptical about the images.

There seems to be a hole instead of the windows button? I've seen this on quite a few sites,

Here is the link: http://m.nbkit.com//Wholesale-laptop-Mic...

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at $511!! Also note it says v0.3 V1.1

also states:

"note 4 different touch versin for this model . match your old first. "

Further more have a look at the connector. It's not the right one. Its the version 0.1 (if i'm not mistaken.)

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Shawn/ryuaced, Kristan have you been able to try and load ubuntu from a cd/usb to check the results for those queries?

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Sorry i haven't had a chance. I have been working and building a set for the community theater. I will have a little bit of time tomorrow I should be able to download ubuntu to a flash drive and see what it does. Otherwise I will have to return it.

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Hi,

:).. sorry just anxious to read the results.

I would contact MS before thinking of returning it. Remember according to Ntrig MS and their service agents HAVE the firmware tool (presumably software) and can update the firmware. Given you were fed poor advice by MS rep, maybe you could speak to somebody a little more senior in the team and see if they can help. at least you have 'some' leverage.

The exact responce from Ntrigg was:

We understand your request, however, the installation process of the SW & FW on the DSP-4196 can only be done with dedicated tools. These tools are only available to Microsoft and their authorized distributers/repair labs. We regret not being able to assist more on this matter.

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I set up the USB and will try it out today with the new screen i do not however have a working screen so...

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https://docs.google.com/document/d/15mXD...

Okay so i have 4 runs here.

First was lsusb -v for the V0.5 screen

Second was the dmesg for the v0.5

Third i have the old screen v1.1 cord lsusb-v(this may mean nothing since i tore it off the old screen.

Fourth I ran it without the J3 cord for the digitizer plugged in at all.

* Note i did not restart for any of this.. So this could be biased i'm not sure if it would update plugnplay style.

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Yea you should probably restart it each time

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As far as the restart is going, I'd agree with nick.. But looking forward to get access to the gdocs to see your results.

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Both of you should have access sorry.

Tomorrow if i have time i will look at restarting each time..I had to dig around to find all things necessary to make the 1 USB port turn into a usb port for a usb drive, mouse and keyboard.

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Can anyone confirm what happens when the wrong version is installed? I'm installing the ver 0.5 to a 1.0 and a 1.1 and after running windows update to install firmware update, I am able to achieve at least a sporadic touch response from the digitizer--almost like an incorrect ground cable/phantom touches similar to iPod touches I've fixed in the past.

Which is your case for the Ntrig digitizer--sporadic response, or no response at all?

BTW, I'm only attaching the screen to the tablet using plastic spring clamps instead of the 3M foam tape that's used to glue the screen down--at least until I'm certain it's not just a bad digitizer in the first place.

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interesting... Please confirm what your original version was v1 or v1.1.

Did you purchase new/ unbroken?

COuld you run the same ubuntu "sudo dmesg | grep ntrig" tests? It would be interesting to see results obtained. Especially with you having both versions.

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Did you get any signs of life prior to installing the updates?

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after trying the firmware update again I got "Surface Pro Touch Controller Firmware" code 10 or 14. So that is a dumb error. i'm thinking mine is faulty if he is getting some response at least... wish i would have sent it back already could have gotten some kind of refund.. i doubt i can this late in the game.

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depends how you paid for it and through who. remember paypal has 180day returns policy so sure still lots of time.

Have you spoken to MS since?

Code 10 is driver issue isnt it?. But ... if the device exists then it does so for 'a device' I wonder if finding which other devivces use the ntrig duosence and then extracting their drivers from the exe. Lots of documentation on other issues with the same chip and other machines.

It would be simpler if MS offered the tool to fully update firmware correctly.

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champagnecharly

I bought a lot of 3 broken screen surface pro3s, hoping to just replace the digitizer and resell. They're all still running the stock windows os.

One was ver 1.0

One was ver 1.1

I bought a single 0.5 since they are so abundant on ali express.

I plugged the new ver 0.5 screen/digitizer into each surface, let windows updates run, and after a few restarts, the screen came to life.

I was hoping that windows would search for the correct firmware and I could just extract, but I haven't gotten past the sporadic responses.

After that I was going to try a different os but I wanted to verify other situations first.

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Well at least you can get one up and running -assuming the 'original' screen was a V1) as the v1 screen is also widely available.

From what I read other trials gave no response other than code 10 or 14.

I personally haven't tried as yet as am too busy with other things.

Before looking at other OS unless it is to make a log of effect on firmware on device ids e.g from ubuntu dmesg, then I would go down the route of trialing drivers for other machines that use the chip. The firmware installed and the component ids must be set that way for a machine.. mustnt they?

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This might be useful as to see if it is working under UBuntu...

http://www.reddit.com/r/SurfaceLinux/com...

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If i get time this weekend i will try to run this under ubuntu and install that kernel. I'm excited to the prospect.. Even if i could get partial touch working this could be a spare portable machine. It just isn't worth much if it can't at least get some touch working...

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I'd also look at the drivers & firmware from other hardware.

I think we can safely asume

1) >=2 sets of firmware installed on the Ntrig. Base firmware we can see on the chip as V1.1 v 1 +++

2) The installed underlying firmware matches 'a' basic/user updatable firmware

3) That the factory didnt put these in production for the !&&* of it. And as such there may be a windows device/ manufacturer that has the correct user installeable firmware/ drivers. Either for W7 or W8 or W8.1

To me trying ubuntu would be for investigative purposes only.

I think it may be worth while trying to find other devices that use the Ntrigg duo sence.

The list can easily be obtained by looking at the available drivers/firmware on the Ntrigg website.

I would start with drivers for machines that were pre W8.

I also found this list of drivers whilst looking for drivers for the Sony Vaio Duo 11

http://www.driversdownloader.com/drivers...

Good luck.

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I added a post previous to this with some ideas on procceeding prior to full install of Ubuntu. Unfortunately it was marked as spam. Basically i sugested trying to dl drivers for devices that existed pre W8. Also to look at firmware drivers for the Sony vaio Duo 11

I kept on doing a little research and came across:

http://answers.microsoft.com/en-us/surfa...

Seems like code 10 and IRQ issues is a frequent occurence with the surface. Currys stating 5 returns on the same day in 1 local store!!

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Hi

for Lucas,

can you confirme me the V0.5 digitizer can fix broken tablet V1.1 ?

thanks

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Yes but the digitizer must be installed once windows has been factory reset.

Windows updates (after 3rd time updates have been installed).

Make sure to check each time, but you will see firmware listed among the updates once the machine identifies that the digitizer is different.

It happens eventually, I haven't found any patterns yet.

If there seems to be no firmware update, factory reset again has helped.

I'm sorry if I can't be more specific.

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Lucas. Please confirm you have -following the process detailed - achieved full functionality of the digitiser. Please also confirm if this is only on v0.5 or on version v1.0 also.

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Lucas. Please confirm.

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Lucas can you clarify.

You are saying that it will find the correct firmware only if you install the device prior to factory reset or after reset but before windows update.

Secondly you say that "you will see firmware listed among the updates" once it identifies the difference. This firmware update is one of the automatic windows update?

Last did your screen respond (even partially) prior to any of this happening or did it occasionally not respond at all?

(I ask this because my digitizer gives no response to touch or pen)

Thanks,

Mike

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Thanks Lucas ; )

If any body have test ?

I will buy a v0.5 ....

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Sorry everyone, for some reason my post didn't go through.

I have installed ver.0.5 on each

Surface pro 3 with original 1.0 screen

Surface pro 3 with original 1.1 screen

After installing the 0.5, you need to factory reset. The digitizer will not be responsive at first, so use a usb mouse.

Run windows updates and check each time for firmware to be listed. Check optional updates and keep checking for more updates even if it says updates completed.

If there's no luck, factory reset again and repeat updates.

I haven't found any patterns thus far but I've got ver 0.5 to work on 1.0 and 1.1 surfaces.

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Lucas can you tell me what driver/version or firmware that was installed for your .5 for the 1.1?

Thanks!

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Oh and one more thing.

Be sure the supplier of the digitizer is credible and confirms it is a working replacement. The first 3 I bought were defective and thankfully I was able to return. Keep this in mind if you are running into trouble.

Good luck!

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I second this remark. I'm pretty sure mine is defective.

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Lucas, who did you buy yours from?

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Hey just wanna throw this in also, I have a reputable supplier that has new OEM quality V0.1 and V1.1 for the surface pro 3 for $329.00 plus shipping and Original New/used for $280.00. The original is actually taken off of another device. Oh and the LCD only for $51.00.

Looks like I'm about to start reading this one from the beginning because at first the touch had a little lag and now it doesn't work at all....

The journey begins.....

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I've bought about 5 v0.5 digitizers, only 1 worked normally but with "ghost touches". I had about 4 surface pro 3s to repair and all used v1.1 digitizers.

I've had no success with replacing the digitizers, although the cost that I paid for each LCD Digitizer combo had turned up to be close to the replacement cost microsoft charges! For most people you might be better off with paying microsoft because a dented case can make it troublesome to replace the LCD as well

I suspect anything before v1 is basically preproduction, the people selling v0.5s had dug them out of a bin somewhere and started selling it for a buck.

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how could i know what "vX.X" is mine i need to replace

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Hi,

I have try few reset and drivers with 0,5. screen and home button ok but touch no life at all.

for microsoft support one of this model are the same. they told me that it can work with all version

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i lost the cable has version touch screen, how could i know what "vX.X" is mine i need to replace, tks

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If anyone is still after a V1.1, the eBay link below goes to where I bought mine. It turned up fairly quick and works absolutely fine. I had ghost touches and some touch wasn't working at first but after I ran the sony calibration tool (also linked) everything is fine. I got a Pro 3 1631 for free with a broken screen and was determined to get it working so it's a total result for me :-)

I had the latest touch firmware installed prior to installation. It might work for other versions but if you have a V1.1 then this should sort it. Good luck!

http://www.ebay.co.uk/itm/281775551482?_...

Software:

http://esupport.sony.com/US/p/swu-downlo...

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I dont suggest replacing the screen yourself, paying Microsoft would be cheaper; replacing with microsoft is about 300 USD

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All depends on how confident you are. Once you get the old screen off, it's 20x easier than doing an iPad. Just get some good adhesive because 3m tape just comes off once the Surface gets warm :-/

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Maybe but as said many on the market are in my brief experience faulty and given MS charge less for a recon unit than the screen itself why would you go to the trouble of buying from China or HK?

drunkenmenace: Out of interest what tape would you recommend?

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Basically the reason I went for the repair myself is because I run a business fixing phone and tablet screens. I hadn't done a surface yet so thought I'd give it a go :) As for tape? I'll have to get back to you as I've not found anything decent as yet :/

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Hello,

I noticed that there are a lot of v.1.1 on sale at this time, both digitizer glass and complete assembly. Will a v.1.1 will be compatible with previous models? e.g. 0.5 or 1.

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Due to the cost and hassle involved in getting a new screen, I would ensure you have the exact version of screen to avoid disappointment

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it's 2017, just wondering if anyone has answer for this question?

ie. original v1.0, will a new v1.1 be compatible?

Thanks

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http://www.etradesupply.com/microsoft-su...

It says it is v1.1, but I am hesitant to order in case it doesn't function with my Surface. My screen is still usable.

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They also offer 180 day warranty

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hi rios1; i am hesitating as well, did you finally buy this part? thanks!

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https://www.phonelcdwholesale.com/micros...

it says A1631 V1.1 , hope it will help you.

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I am just wondering it's 2017 now...and the only sales now on ebay are all v1.1.

Will they be compatible with v1.0 (broken original)?

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Andrew will be eternally grateful.
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