Skip to main content

The second generation HTC One—dubbed the HTC One (M8)—features a dual flash and the new Sense 6 UI, and was released March 25, 2014.

193 Questions View all

How do I get the cameras to work again?

I have had this phone for 2 months and both cameras stopped working. I try opening the app and it instantly dies and goes back to the home screen. Also on snapchat the screen shows up black and will not show anything that the lens would be showing.

Answered! View the answer I have this problem too

Is this a good question?

Score 117
50 Comments

If there's someone who can help me, my HTC can not take pictures.

by

I have exactly the same problem on my camera and other apps such as instagram,snapchat,whatsapp every app that uses the camera does not let me take a picture, Someone please help it's stressing me out now I've had this problem for almost a month

by

I have a solution that worked for me! Go into Settings - Power - Scroll down to the bottom and uncheck Fast boot - Restart Phone.

by

My sefile is not run. And than dou effect is not work. Now i cant

by

unchecking fast boot worked for me! yay thanks!

by

Show 45 more comments

Add a comment

20 Answers

Chosen Solution

Hi Buddy

My HTC Camera is not working at all, when i tried to open the camera it open and it shows black screen and then after sometime it comes to home scree.

Can you tell me how to rectify this issue.

Rgds

Sameer

Was this answer helpful?

Score 58

27 Comments:

Privacy guard... Yeah.. Problem fixed. Thanks :)

by

I didn't find Privacy guard. Where did you find it? The main camera is not working.

by

Its worked!! Thank guys.

by

Bro, I had also this problem. Now it solved

http://www.gogorapid.com/fix-samsung-gal...

by

Show 22 more comments

Add a comment

try doing a hard restart . please update the phone software ,

please close all other background app and rsetart the system .

for more follow Guide - steps fix to Phone Camera in phone and try to see if this helps to fix the camera

Was this answer helpful?

Score 12

1 Comment:

My duo camera stopped working but front camera is still working well please help me .

by

Add a comment

Hey Jacob, here are some things things that I recommend you try:

-Try to 'clear data' under 'camera' in app manager.

-If you're using Lastpass try and do a factory rest.

- If you are using the Lastpass option "Enable fill into apps" and turn it on in accessibility settings then the camera issue might be there. Maybe if you turn it off camera works fine.

-Let me know what happens.

-Hope this helped

Was this answer helpful?

Score 6

1 Comment:

Please I need help my HTC m8 windows can't open camera

by

Add a comment

SUCCESS!!! first of all thank you for all the suggested solutions. What worked for me? Someone suggested that we should find the apps that use the camera and disable them and VIOLA!!!! that worked for me.

go to settings

then apps

click on each app and scroll to the bottom of each app (each one has to be done individually)

under permissions if the camera is listed you scroll back up and disable the app.

i did not disable messenger though

I VE GOT MY CAMERA BACK!

THANK AGAIN!!!!! HOORAY!

Was this answer helpful?

Score 4
Add a comment

Guys, this is the solution. It worked in my phone.

go to settings then to applications. See which application is using the camera then force stop or disable it. For my case, I forced stop the application called privacy guard and my camera worked perfectly henceforth.

Was this answer helpful?

Score 3

2 Comments:

how do you determine with app is running your camera

by

My HTC Camera is not working at all, when i tried to open the camera it open and it shows black screen and then after sometime it comes to home scree.

Can you tell me how to rectify this issue.

by

Add a comment

I turned off phone took battery out blew off any dust put battery back and cover it started to work again

Was this answer helpful?

Score 3

3 Comments:

you can't take the back off a htc m8 because you have to take the screen out to get to the back of them

by

Not true mine slips off the back it's a bit hard but does open

by

Not sure about m8 my phone is about 3 years old

by

Add a comment

I have a solution that worked for me! Go into Settings - Power - Scroll down to the bottom and uncheck Fast boot - Restart Phone.

Was this answer helpful?

Score 3

2 Comments:

no this does not work. stop making false solutions

by

This did work for others, that was rude. Not everyones issue has the same cause.

by

Add a comment

When faced with this problem,

1. Review the last apps you downloaded (Settings>Apps>new downloads)

2. Review to see if it uses the camera for any reason

3. If yes, press the Force stop Bottom

4. If 3 above didn't work, you will have to uninstall the app (s)

I did the above and it turned out an app (Swifty) which I recently downloaded, was the cause of the problem.

Was this answer helpful?

Score 3

2 Comments:

My HTC M8 is brand new from box but camera not working. I have tried to follow all the instructions here but to no avail. What should I do to this brand new hone?

Phillip

by

If u installed Security 360 just remove this app and restart your mobile phone.

by

Add a comment

If u installed Security 360 just remove this app and restart your mobile phone.

Was this answer helpful?

Score 3
Add a comment

I found an answer but I can't explain it just yet. I have a program that allows my home screen to rotate. Whenever I enable that program the camera does not work in portrait mode. Just get a black screen. However the camera does work in landscape mode. If I disable that rotate program the camera works in both portrait and landscape mode. Not sure what caused this to happen just yet. I thought I remember it working just fine at first. My guess is something got borked and it will take some cache clearing or something to resolve fully. As for now my work around is just to disable the screen rotation when I want to use the camera.

Was this answer helpful?

Score 3
Add a comment

What i did is i just stopped the camera ihad!!and i don't know if this is a option for you-but i just downloaded another camera and it's working nicely! Hopefully so can you!!!!----sue

Was this answer helpful?

Score 3

1 Comment:

I downloaded a new camera but its

still not working

by

Add a comment

I just opened the back on my phone and fiddled and cleaned it a bit where the connection is, when I rebooted it worked again...

Was this answer helpful?

Score 3
Add a comment

I had the same issue even after factory reset. Then I upgraded my software to marshmallow....

The camera is now properly working

Was this answer helpful?

Score 3
Add a comment

UPDATE I got my camera back for a while, it broke again. I'm tired of trying to fix this. I have had no camera for a while now

Was this answer helpful?

Score 2
Add a comment

I don't have no front camera every time I go to the camera and pick the little square box I don't see the selfie sign.

Was this answer helpful?

Score 0

1 Comment:

Same issue. Can anyone assist please?

by

Add a comment

My camera won't work the message" camera has unexpectedly stopped " shows up did all the above and a factory reset and still doesn't work

Was this answer helpful?

Score 0

1 Comment:

I suffering from same issue, if you have any solution please share

by

Add a comment

I had a lot of problems with my htc...

I'm disappointed....

And also my camera doesn't work

Was this answer helpful?

Score 0

2 Comments:

My HTC Desire 530 front facing camera has also stopped working...did all the above...no help...very frustrating ..can someone please help all of us ? HTC peeps?

by

سلام مهسا ، مشکلت رو تو تلگرام بگو راهنماییت کنم

@HaCKeR071

by

Add a comment

Hi

Duo camera is blocked problem after replace camera , plz help me ,

Was this answer helpful?

Score 0

1 Comment:

HTC makes great phones with too many issues which gives customers tons of migraine. In the long run it's not worth buying.

by

Add a comment

Has anyone contacted HTC and has their phone fixed? I've had my HTC One M9 for 3 days and this has just happened to me.

Was this answer helpful?

Score 0
Add a comment

My camera it's not working

Was this answer helpful?

Score 0

2 Comments:

My HTC One M8 main camera has stopped working after change of the accumulator battery. Just a black screen. I will try two solutions provided here - turning off "Autorotate" and switching off all the apps that use camera. Will tell you the result soon...

by

My HTC One m8 selfie camera is not working camera app quits to menu when I go to selfie mode and on other apps like snapchat selfie can shows black image

by

Add a comment

Add your answer

Jacob FUEHRER will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 5

Past 30 Days: 22

All Time: 188,861