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Repair information and guides for the fifth generation of iPhone. Model: A1387

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Problem with the ear speaker and microphone

Hi guys.

First, I'm sorry about my bad English.

I have problem with my iPhone 4s. The iPhone is on iOS 7.1.1. The problem is, when I make call the ear speaker does not work but the mic does work. I mean I can't to hear the other site of the call but they hear me.

I tried to check what the problem and I found some problems. The microphone is not work in siri, and in voice memos but in the video camera is works perfectly. (And in the call it's not work...) and more problem is, that if I try to listen the voice memos in the ear speaker, it is work.... (Everything ok if I using headphones with mic)

Thank you very very much.

Answer this question I have this problem too

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2 Answers

So it sounds like you have two separate issues here.

1. The ear speaker is its own component that can be replaced, and then it will probably work again. However, I have seen some instances where replacing the ear speaker does not solve the problem. In those cases, its either a software issue, or a motherboard problem.

2. With regards to the microphone issues...there are actually two separate microphones on an iPhone 4S. The "main microphone" is at the bottom of the phone, to the left of the charge port if the screen/front of the phone is facing upward. This microphone is responsible for audio input for regular phone calls (not on speaker phone), as well as Siri and Voice Memos. The second microphone is located at the top of the phone, right next to the headphone jack where you'll see a small pin-hole in the metal frame. This microphone is responsible for audio input for phone calls using the speaker phone, recording video, and noise cancellation when using the main microphone for a regular phone call.

So in the end, it sounds like you need to replace both the ear speaker and the main microphone. Replacing the main microphone involves replacing the whole charge port flex cable, which contains the charge port, home button connector, main microphone, and loudspeaker contacts. It would be a good idea to do a software restore of the phone before replacing all this hardware though, just to make sure that it is indeed a hardware issue. Just make sure that after restoring the phone, you set it up as a new phone...don't restore to a backup as that may bring back the software issues.

I hope all that information makes sense, and is helpful.

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3 Comments:

Thank for yor answer.

If the problem is in the primary mic why I'd is work in the normally call?

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Are you saying that the primary microphone does work for normal, no -speaker phone calls? Your original post made it sound like it does not work when used for normal phone calls.

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Yes. If I make call the ear speaker not work but the primary mic does work.

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Same problem with my 6s, what happens is that the phone activates the bottom primary microphone( beside the charger port) when you are using normal calls, but when you use calls on speaker the phone activate the earpiece speaker as the microphone(as all speakers are microphone and vice-versa, but the quality and intensity of the sound will be less) that is why the other person couldn’t hear you.

Next, when you use camera for recording the phone activates the microphone which is right beside your camera, so it works as a normal microphone(I mean it picks good quality sound)

So, this is not a hardware issue just a software optimisation issue, I would recommend you to share your issue with Apple Technical team, for now clean your earpiece speaker, at least it will improve the sound quality a little bit

Thank you ?

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Sachi will be eternally grateful.
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