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1.5 years old. Technician thought it was the power supply, but then found the HD was stuffed (which in this model is evidentially faulty). Apple will replace. After a week with my Mac the technician says the motherboard has blown and it will cost $1,600 to replace. My tech can do it but Apple wont sell the motherboard? Any ideas if I should buy and replace or buy a new Mac??
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Do you have a surge protector for your system and peripherals? Did you have a power disruption or lighting hit? If you did and you don't have a surge protector that could have caused your problem here.
I would try contacting Apple directly (an Apple Store if you have one nearby) to see what they can do for you. Sometimes they can do things an independent servicer can't. Look really sad with a tear running down your face ;-{ when you see them in person.
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Computers (any microelectronics device) have a high infant mortality rate {IMR} (within the first 3 - 6 months) if a component is likely to fail due to defect. Some components do wear out due to usage, like mechanical devices fan's, HD's or lamps (CFL's) or electrolytic capacitors. Even still it does take a couple of years or more for these to fail.
- Beyond IMR, power surges, lightning & electro-static discharge {ESD} are the biggest killers of microelectronics. Lastly, heat due to lack of cleaning or blocking ventilation ports.
- Bad design or process is very rare, often you'll get a recall notice for these.
Yes I have a surge protector. The computer is with a tech so I cant get the serial number, sorry peeps. apple are recalling the HD's for my model. It will be replaced when the right person gets it.
Apple has a recall on some 1TB HD's. If you have your S/N you can look it up at this URL: Apple HD Recall page. What I find odd here is the amount of 'Other' damage your service provider is stating if the HD has failed (is he authorized by Apple?). Thats another good reason to get your system back and get to the Apple Store to have them check it out.
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5 Comments
Please give us the last three figures of your serial number so we know what machine you have. This is found on the bottom of the stand.
by mayer
All in one macs are known for overheating and blowing hard drives and mother boards and video cards. I see them all the time in the shop. Honestly it is up to you whether or not you want to repair it. Though $1600 sounds a little much for a motherboard...but then again...its apple :P
by Alissa
EMC number 2390
by raymaria
raymaria, I think mayer is looking for the last 3 digits of your serial number not your EMC number, since there are a least 4 different ones with that EMC number
by oldturkey03
Alissa - All-in-one systems do have some issues (limited expansion or quick part swap-out). I wouldn't be so quick as to say over heating or HD failures was common. I manage over 5000 systems of all kinds. Frankly, laptops are on top on my list and all desktop systems are about equal.
by Dan