0

Score

Avatar
Evan S
13

Asked

Does anyone else have a bent iPhone 5?

History

My iPhone 5 bent soon after I received it, from normal use! I don't even keep it in my back pocket.

It bent backwards starting from the - volume button. If you have this problem too, please reply!

Update

… and now the Sleep/Wake button on my iPhone 5 is malfunctioning. It has just about completely ceased to function. This iPhone is not even two years old!

A lot of people doubt these words and claim it's a scam or say "iPhones don't bend by themselves!" And it's true. They don't. But if it takes just 5 Newtons of pressure to bend it, it's probably not difficult to apply that amount of pressure in even the side pocket of a pair of jeans. That's called a design flaw, not misuse or abuse.

Just sayin'.

Update

Apple's got a Sleep/Wake button replacement program for iPhone 5 now. Check their website for more info, and to see if your specific iPhone is eligible.

Edited by: Evan S ( )

After some convincing (three phone calls and one trip to the Apple Store), Apple replaced it free of charge.

Evan S,

Evan, can you please tell me what you told them? I'm in the exact same boat as you and they dont want to even consider the fact that i didn't damage, dropped, or put pressure on it. Same bend at the volume - button. If you can see my comment, can you please reply? thank you very much.

Razvan Dobrin,

Over the phone, they told me to take it to the Apple Store to have it replaced (he even set up an appointment for me). Once there, the Genius had a look, popped into the back briefly, and returned. He (of course) said that it was "accidental damage" according to their rulebook and I could replace it for $200 or so. I said no, thanks, and called Apple Support again when I got home. I told them I was referred to the store with the understanding that I'd get my device replaced. The representative on the phone was very understanding and immediately upgraded me to a Senior Advisor who actually has the power to replace the device. I was given the same options as before: > Go to the Apple Store for a replacement > Ship my phone out and have it repaired/replaced and sent back in 5-7 business days > Have a replacement shipped first and then ship my phone out (for only $30) Needless to say, I chose the second option (shipping it out at no cost).

Evan S,

Please don't lie, and don't think I'm asking you to, but it's very important to stress the fact that you didn't bend it (if that's true). In my case, I didn't look at the device too closely when I took it out of the box (I mean, who would expect a damaged device right out of the box?), so I made a point of saying that it may have arrived like that. The guy in the store didn't believe me, but I pointed out both there and over the phone that I used a case, never had it out of my sight, and always had it in my pocket, in my hand, or on a table. I also said that I've always been careful with it (and NEVER dropped it!!). Just keep asking. BTW, the return instructions don't mention removing screen protectors, but my phone was replaced. Thankfully I removed mine. Make sure you remove EVERYTHING from your device before sending it in, or you'll lose it.

Evan S,

Your device is bent backwards a tiny bit at the down button? Can you somehow add a photo to a comment? I'd like to see that. I'm sure the Apple engineers are well aware of the harsh conditions of pockets (dusty, full of lint, sometimes tight, etc.), so I find it odd that there would be a design flaw of this magnitude. Then again, nobody's perfect.

Evan S,

Show 3 more comments

Add Comment Cancel

Post Answer

1

Score

Avatar
Shelley
475

Answered

PermalinkHistory

It seems that this is a rather common phenomenon.

Add Comment Cancel

0

Score

Avatar
chrisvanhalen
1

Answered

PermalinkHistory

i to have this problem, and i got my phone at christmass. its always been in the case so i don't know how it happened, i am assuming it came out of the box this way. any tips on how i should get them to replace it for cheap? (i also had really bad battery issues and i think another reason may be that the battery is expanding and causing this to happen). the problem is only on the volume controls button side not the other side. any negotiation advice would be apreciated.

Update

Block Image

here is the image

Edited by: chrisvanhalen ( )

Add Comment Cancel

0

Score

Avatar
Razvan Dobrin
1

Answered

PermalinkHistory

Yeah, you cant even really see that so you might get lucky and they'll replace it without you telling them that it bent because of the battery expanding. They also wont accept that it came this way. Update on my situation: My dad handled it (im only 16), and after 2 weeks of waiting for a response from Renee (some apple supervisor) we decided to call to see whats going on. He already explained to them that hes not going to pay another 270 to get it replaced and guess what? The woman who answered told us the same thing. So he asks to speak to her manager because clearly she doesnt know anything. We wait for 10 minutes on hold. After 10 minutes SHE comes back saying that her manager said that its accidental damage and we should pay (my dad and i dont even think she talked to her manager at all!) So dad got really angry and told her to send him an email with all of this information (how much to replace, her name, manager's name, etc..) so he can take it to all of the big newspapers around to show how apple treats their customers. "But i can't send an email!" she said alarmed. "Ok then why am I even talking to you?? Put your manager on the phone." dad said. After another 5 min of waiting (which i think she told her manager the situation and how angry my dad is) Adam got on the phone with the calmest voice ive ever hear. He said that he's going to send an empty box, where we are going to put the iphone in and he will send us a replacement unit. He also said that there is a 0.1% chance that we will have to pay. (the percentage is so low because everything still works on my iphone). So i just sent in my phone and am waiting on a response from them. Sorry for the lack of editing and my bad english but this isnt my english class. Let us know how you do chris. Good Luck!

Add Comment Cancel

0

Score

Avatar
A A
1

Answered

PermalinkHistory

Could the bend had happen when chargeing the phone. It happens that the phone get's hot when charging it. No one is considering that fact!

If your iPhone 5 gets hot when you're charging it, that's bad. It should get warm (nothing is 100% efficient), but heat can shorten the battery's life at best and cause a fire or explosion at worst. Only bimetallic strips could bend that much. Aluminium isn't likely to bend like that, and besides, the third and fourth generation iPads do get quite warm from normal use, and they don't bend.

Evan S,

Add Comment Cancel

0

Score

Avatar
Phone Reps
1

Answered

PermalinkHistory

iphone 5 came in, customer tried to put in their own digitizer, but broke that too, after careful checking it was noticed the entire aluminum frame was buckled and more in the region of the volume buttons, this is a defect and needs to be addressed correctly.

just place a flat edge (simple ruler will suffice) on the flats and see what i mean. a sturdy metal frame with aluminum casing would have been better, i would even buy a nice stainless steel one if they had it.

and if anyone can locate the waterproof seal please let me know........................:(

It's caused by sitting on your iPhone ;-} And no phone is immune to this problem when you store it in your rear pants pocket I killed my Samsung phone that way.

Dan,

Add Comment Cancel

0

Score

Avatar
Cassie
1

Answered

PermalinkHistory

HELP!!! I don't know if I can even fix my iphone 5 but it's bent! And has a small dent by the volume button and I dropped it the other day and it made the camera panel on the back break free from the frame at the top and my power button don't work. Don't know what to do but would love to fix my phone!!!

Add Comment Cancel

0

Score

Avatar
Caleb Higginbotham
1

Answered

PermalinkHistory

You are not alone my iphone is doing this too

Add Comment Cancel

0

Score

Avatar
Evan S
13

Answered

PermalinkHistory

iFixit's staff are really helpful. If you need help with something, I'm sure they would be happy to help you. (Perhaps I should have asked them first :D)

From personal experience with my older iPhone 3G, if it's broken to the point that it actually won't work properly (i.e., a faulty Home button – an iPhone without a Home button isn't much use), just take the thing apart and do your best to fix it. My rationale is that if it doesn't work anyway, you have nothing to lose. Even so, I take care while repairing things. Check out this page to find out if iFixit has a guide to show you through your problem to the solution.

Add Comment Cancel

0

Score

Avatar
Jamie
1

Answered

PermalinkHistory

My iphone recently bent and my screen as popped away from the case at the top has this Happend to anyone else ?

Add Comment Cancel

0

Score

Avatar
Xi Haw Kong
1

Answered

PermalinkHistory

i claim the unit by saying the battery bulged... hope this helps...

Add Comment Cancel

0

Score

Avatar
Justin
1

Answered

PermalinkHistory

This is crazy I have noticed this for a while on my phone but I was sitting here and decided to Google why it might be bent. I find this and read up that some people have the bend starting at the volume button and there lock button doesn't work. My phone is doing the exact same thing. There is something with the device then because this is happened with multiple people.

Add Comment Cancel

0

Score

Avatar
Ashton
1

Answered

PermalinkHistory

My iPhone never leaves the case/ screen protector, the one time I do take it out of the case (very hot from use) it has a kind of warp on the metal plate in the back. Not damage on the case or screen protecter its as tho the battery warped it from being to hot? Anyone else have the same issue as me? And is this a possible defect in the phone? I don't have apple care so replacing it is out of my option and buying a new one would cost to much. The iPhone still works like nothing happened which is why i still think its a warp any help?

Add Comment Cancel

0

Score

Avatar
Scott
1

Answered

PermalinkHistory

My phone has warped & I've only had it for 7-8 months. It sits in my tennis shorts pocket or on my bedside table, when I took it to store of purchase they said it's had a massive impact which is incorrect, the glass is bent, the phone is bent the other thing that's happened is the home button does not work & even though the phone is charged at 100% it will cut out & say no charge at all

Add Comment Cancel

Add Your Answer

View Statistics:

Today: 29

This Week: 57

This Month: 89

All Time: 28,202