How to recover (internal data from) completely dead/powerless phone?
My son dunked my Evo 4G LTE under a foot of water. It was still on, so I powered it off by holding the top button down, then dried it out in rice for several days. Plugged it in, powered it on - amazing! Looked great! Had to leave for work, by the time I arrived an hour later the phone was a brick - no power, no reset holding the top button (with or without volume up or down), when connected to a computer via USB it neither registers no demonstrates any sign of power.
My main concern is the first four months of my daughter's life in video and photo stored on the phone's internal storage (android "phone memory"). I know, I should have backed it up, but I have two in diapers so best practice sometimes falls by the wayside. I did not have automatic upload set up via dropbox or google.
The phone is under warranty, sprint offered a refurbished for $35 - so I know I can get a working phone back, but I'll gladly opt to pay for a new phone and rip this one apart to get my data back.
Questions for the pros:
1. Is there any hope of recovering the data by recovering the phone? I'm not much of a hardware hacker so this would be easiest for me.
. 1a. Could it just be the battery is trashed? Is it possible to get/replace just the battery?
. 1b. Since USB doesn't bring power, could it be part of the power "subsystem," something that I could independently replace?
2. Alternatively, does anyone out there know how to get to and read this phone's internal storage?
. 2a. Is it a card or chip that can be removed and accessed outside of a phone?
. 2b. A card or chip that I could remove an put into another Evo 4g LTE, or that I could put into a replacement "motherboard" for the same phone?
. 2c. Can I solder some wires somewhere on the phone to try to access the data from another UI (this would be running in the tall grass for me, but I'll certainly try anything)?
For any solution, links to video or written narrative / instructions would be great, but even tips in the right direction or things that have worked on other phones could be helpful.
Eggs Green, you may check if you have saved it to an SD card. The slot should be at the top of the phone, you will see a notch below the power button. Insert your fingernail or a coin into that notch and pull back to remove the upper portion of the back. your SD card (if you have one) should be in there. Use an external adapter on your computer to access it. If you do not have it, and were saving to the external NAND memory, there is no way (only for the very advanced hackers ;-)) to access that. If you are adventurous enough check on here. I would try and see if the phone will give you enough life after cleaning it and seeing if you can resolve some of the water damage. Use the iPhone 3G guide from here for a general idea on how to clean it. Here is a good video that will show you how to tear down your phone. After you cleaned it, replace the battery and reevaluate. If that does not work for you, I would suggest a data recovery company to get your videos. Hope this helps, good luck.
there's too many useless responses here people. the phone was in water, that means it surged out. it's not just a dead battery issue. it's a dead phone. Androids do the same thing iPhone's do, except iPhone's give people bragging rights, as far as usability is concerned, it's not worth the price/bill difference.
I just did the same thing (phone in water, rice, nothing). there appears to be no hope. I can install retrieval apps to my dead phone via the computer but I can't open them to activate them on the phone so they'll sync to the web access. I'm installing FolderSync (and there's several other apps that do the same) now which is automatically syncing my pics to GoogleDrive from now on. I'm screwed for the old pics but it won't happen again. all we can do is be better prepared next time.
It seems possible ...
WARNING! - Refurbished only means you will get a working phone back.
Even if they guarantee to return it with your data intact, be VERY CAREFUL! they are just telephone call handlers and do not know for sure what will happen, also people do not tick all the correct boxes and others do not look at all the boxes, so you could loose out those ways!
I am very surprised that there is no information on this subject.
It must have been an issue for 1000's of people over the past few years.
My problem is that "back up has stopped", would not re-install, and I could not find out why (it said memory, but there was loads free - since found it was talking about Dalvik).
Over the weeks I built up a collection of useful information and photos which I do not want to loose.
I am assuming yours is an Android phone, but even if it's a Windows phone, the principle is still probably the same.
It appears to be possible to recover files from the internal memory of a dead phone using a PC, free software and USB cable.
The principle is start the Flashing process, BUT do not Flash the phone, because I can not be sure it would not destroy your data / files.
When at the stage to be able to Flash the phone, effectively your PC thinks it is communicating have a "USB memory device".
This is achieved by removing the phones USB driver and substituting another driver (to enable the Flashing process).
I've not had the time to spend on it that I need.
I will come back when I do finish ...
BUT do not wait for me, there seems to be too many things going wrong, and the most important get done first. Which is why I have things waiting for over 1 year now.
One problem I have is that Windows keeps throwing out the "substitution USB driver" and replacing it with the original phone USB driver.
Windows thinks the phones driver is more suitable, so automatically re-installs it.
I know the issue, I've had it several times previously with the "unknown device USB driver" (a crash causes the driver change). I just need to find the "Windows stored back up driver", delete it, then Windows will happily accept the "substitution driver".
Ahhh, the joys of owning a MS Windows computer :-(
Some usefull software names :-
USB VCOM Driver
Windows drivers - A25_USB_VCOM_Dr
Some useful search terms :-
SP Flash Tool exe v3 (not to use, but the process' before is what's wanted).
Searches with search engines (Google, Yahoo, etc.), also You Tube (I could only find Flashing, but as previously, it's the process up to the "Flashing point" that you are interested in).
Sorry it's unfinished information, but at least it gives you hope and some where to start.
Data Recovery firms will be able to recovery the data / files and some are open to "please help, I'm skint ...", by reducing their prices to a poor private person, but they will not do it for free.
So good luck to all of us.
CMon. How about an actual answer to the question - AS ASKED. I too have a bricked phone with information on the phone and not on the SD Card or SIM. I need to access the PHONE. IT WILL NOT TURN ON!!!
The question has been here is how to access the data on the phone once this happens. A succinct and no BS answer is needed.
"It can't be done" is not an answer, just a cop out. What is needed and requested is exact methodology and/or software.
'''PLEASE - READ THE QUESTION AND ANSWER IT AS ASKED - THIS TOPIC IS ABOUT PHONES THAT DO NOT POWER UP, ARE NOT RECOGNIZED BY ANY COMPUTER, "BRICKED" - the question clearly states the issue.
If you can't or won't make a positive contribution relative to the question as asked, please don't post!'''
FIRST: A method is needed to power up the phone, a way to bypass, substitute for the power supply. Once the phone is powered up, then and ONLY THEN might data be accessible.
SECOND: Phone chips as well as newer computer board chips cannot be easily taken off their boards and read without very specialized, dedicated, expensive, equipment and by people with the knowledge and ability to use it. It's no longer possible to just go in with your trusty soldering iron and magnifying glass, tinker away, and achieve success.
THIRD: All discussion about recovery software that does not first address powering up the board is useless and no more than SPAM. Any notion of easily removing chips from boards is just as baseless, as well as trying to read data from them once they are.
FYI: Several data recovery companies were contacted who unanimously stated that if it didn't power up there was no recovery possible by them or most other companies. The phone was eventually sent to one of the most promising. It was returned at no cost after examination due to not being able to be powered up.
really i feel sorry about your phone because i have the same problem , and i feel sorry for you because all of those silly stupid answers . no one read that your phone is COMPLETELY DEAD WITH NO POWER TO MAKE IT ON.
really you are Brave one that you didn't get heart attack from those stupid answers
I am having the same problem. My Dad made his own ring tone for me with his voice talking to me. We even played it at his funeral. Phone is not an android or a smart phone of any kind. It has an internal memory and no sim card. It is dead will not turn on. What company can I send it to to get my Dad's voice from the audio files? Help Please~ beyondyonder@ya
This answer doesn't apply to a water damaged phone.
Normally being unable to charge is to do with the micro usb port and thus also results in extraction of data via usb and computer becoming impossible as they will never connect.
This means that the only way into your phone is to either artificially power the phone or to artificially recharge the battery.
I would recommend you recharge the battery as it is safer and a lot less fiddly. To do this you need a low voltage power source and your battery. You want a power supply of around 4-5v. This can be your original (and now somewhat useless) phone charger or any kind of usb cable or alternatively a 4.5v mains transformer/pow
Next you need to expose the wiring. If you're using a charger of usb cable then the easiest way is just the wire cutters. If you're using a power adaptor then you don't need to cut it.
You need to identify the positive and negative leads. Your charger/usb cable should contain a live/hot negative lead (red/brown) and a neutral lead (blue/black). It's best to check this with a voltmeter as I'm not sure this is always the case. If you don't have a voltmeter try plugging your leads into an LED and see which way round it illuminates. If it lights up, the lead connected to the terminal next to a + sign is the positive. On a power adaptor the inside is the negative. If you have spare electrical wire kicking around you can simply stick it down the middle.
Now identify the positive and negative of the battery. They should be labeled however these labels are often hard to spot at first. Once you have identified them tape over any of the other terminals to just leave positive and negative.
Now its time to charge the battery. Connect the negative to the - and the positive to the + and turn it on / plug the usb into a computer. It helps to add a small light bulb (do not use LEDs) in between one of the leads and its corresponding battery terminal. This serves as an indicator as to whether its charging or not.
If you can then secure everything in place and leave for 20 mins. If the battery shows signs of overheating then alternate power on and off to keep temperature safe.
If all works then you should be able to remove the tape and put the battery back in your phone and bluetooth everything you want onto a different device or an SD card.
Warning: it is very easy to think everything is wired up but isn't actually connected. I thoroughly recommend the indicator bulb.
5v is harmless so no worries about electric shocks - you won't even feel them. Providing you don't touch positive and negative terminals for more than a second or 2, there is no chance of tripping fuses.
Hello, I have a Motorola Photon 4G that is stuck in the reboot cycle. I foolishly thought there was an SD card in thee phone, that was saving all my precious pictures. Now I find out those thousands of pictures are in the internal memory. Im at a loss...is there any help for me?.
Wow non of those answers were helpful...
When someone says DEAD phone... It's 100% a brick... Can't turn on, no lights, computer doesn't detect!!
I'm having this problem and was hoping for some sort of internal phone hard drive to USB adapter. I can turn ANY other type of hard drive into an external USB. So is there such a device to use with a small phone internal hard drive. (Not an SD card...)
I wouldn't minding soldering the thing in / out or a 1 time use thing but I too have the first 2 months of my daughters life on that phone, along with some other videos of my 1 1/2 year old playing...
So with a DEAD phone there is no way to download / upload a program to run data recovery software. Only way is to remove HD and put into something that will work... So I think the question is who makes one and where can I buy it? Or do I need to get another same model phone and try to swap the drives out?