2
Score
bucktrip7
35
Asked
Why is my Time Capsule dead?
Last weekend with no warning my Time Capsule died. No Post, no lights, no network and no hard drive spin up.
I've had a hard drive die in this TC before but the wireless/wired networking still worked until I replace the drive. The Drive is fine, I have it running on a USB adaptor.
Is there a replacement power supply available for the Time Capsule?
thanks
Buck
3
Score
Ben Eisenman
71.8k
Answered
Accepted Answer
Time Capsules are notorious for power supply failure. Unfortunately, I am not immediately aware of a source for replacement. Your best bet is probably to check eBay until one surfaces.
Sorry I don't have better news! However, if you desire a certain catharsis, you can register your Time Capsule on the Apple Time Capsule Memorial Register. At least it will reveal that you are not alone!
Edited by: Ben Eisenman ( )
2
Score
rayven17
25
Answered
You should try calling Apple Support and see if they'll send you a replacement. Apparently they’ve had enough reports for this model. You’ll just have to verify the serial number on the TC. I recently experienced the same issue on my first generation 500GB model this past Monday. They sent me a replacement the next day. I just have to send them back the broken hardware. NOTE: I don’t have AppleCare.
Unfortunately they won't help transferring the data from the old TC to the new.
0
Score
rab777hp
13.6k
Answered
The life expectancy of a TC is 18 mo.
I suggest you got to ATCMR like the previous poster said and vent your frustration.
@Ben This at first was humorous and cathartic. Eventually the TC Memorial ppl contacted me indicating Apple was responsive to out of warranty TCs. Apple has a new TC in the queue (backordered) to go out to me. This is how the internet should work. The time capsule memorial is basically working as a class action w/o lawyers. Apple is responding to its faulty product. I guess one lesson is to call Apple first even when something is out of Warranty. Thanks again Ben
0
Score
Answered
You don't say how old your Time Capsule is. I recently read about one person with a dead TC who got it replaced because his Mac was under Applecare, even though the TC was over a year old. Have you called Apple to see what your options are?
The failures are apparently due to insufficient cooling. I read one suggestion elsewhere to drill a bunch of holes in the top of the case, which I'm tempted to do with mine. Has anyone tried this?
it was 20 months old.
@Colleenthompso
It just got better. The Apple supervisor said they were back ordered for mid January shipment. I said no problem and thanked him for taking care of my problem. Later yesterday it went out FedEx. I have a brand TC this morning.
0
Score
Answered
0
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Sassyd
1
Answered
Mine also died suddenly last week. I got a whole 20 months of life. Apple said it was out of warranty and my only choice was to give my old one to them and $279 ($20 savings) I could get another one. Woo Hoo! They also will not sell you apple care when purchasing a TC without a new computer. Very disappointed with apple on this one.
0
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dan
1
Answered
I found that my TC would get no where near as hot if I raised it above the table it was sitting on.
I put mine on a couple of old cd cases and the temperature dropped significantly. I think the extra clearance gave the vents on the bottom better airflow.
The temperature difference was so significant I could hardly believe it.
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Score
viento
1
Answered
I put mine on 4 small pieces of plastic of thumbnail size 0.20" high so air can flow underneath.
Btw. i recently opened it and changed the original 500GB HD against a 2TB green Western digital one without any problams... only the apple care protection plan won´t "care" anymore, I guess...
+1 for a well-written question.
Sterling Hirsh,