0
Score
tiare Lee
11
Asked
My Volume stuck on mute
My Volume is stuck on mute can anyone help? Not under warrenty
0
Score
Dan
593
Answered
Accepted Answer
Air's don't offer combo audio analog/digital output/input ports so you won't see the red glow from LED.
Have you used the headphone socket to connect ear-buds, headphones or external speakers extensively to? Did you loose the sound after using the headphone socket?
Have you tried hitting the Mute hotkey F3 (older kbd) /F10 (newer kbd) and the hotkey volume up button F5/F12 a few times. Does the speaker Icon show up on the screen and have the maximum waves shown? Any sound coming out of the speakers when you do this? Check the system Prefs > Sound make sure you have Headphones selected and the volume control and Mute settings are correctly set.
If that doesn't work you may want to try to reset the SMC
See Apple Tech Note: http://support.apple.com/kb/HT3964
At this point it sounds like the headphone socket switch is broken and will need repairs
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Score
baboba
25
Answered
0
Score
jhwest26
1
Answered
This happened to me. The mute was staying grey. I tried zapping the PRAM and got it to work once. Then I bought a new audio cable here on ifixit. I was nervous to install it because I know NOTHING about fixing computers. But the instructions were super clear and I did it in less than an hour. AND IT WORKED!
I was so happy to hear that chime when I turned it back on!
Good luck!
Is a red light shinning on your audio out port?
mayer,
No I have no light there.Not sure if the Air has a light there
tiare Lee,