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iRobot Roomba 980 Troubleshooting

This page will assist with solving common errors that the iRobot Roomba 980 experiences

Brushes Do Not Rotate ¶ 

The rubber pickup brushes on the underside are unable to spin

The Brushes are Full of Dirt or Other Debris ¶ 

The brushes may have hair trapped around the axles of the brushes, making them unable to spin. Remove the dirt and hairs that may be tangled and clean the brushes to make sure that it is able to rotate. Scissors are helpful in cutting the tangled hair, making it easier to remove.

Brush Module is Broken ¶ 

Check to see the module is working properly by manually rotating the module; if not working, it may need to be replaced.

Replacing a Broken Brush Module

Brushes are Broken ¶ 

Rotate the brushes by hand to check if they work. Inspect to make sure they are able to rotate correctly. Replace if damaged.

Wheels Get Stuck ¶ 

Either the front castor wheel or two-side wheels are unable to rotate and device does not move correctly, may say error five

The Wheel is Obstructed ¶ 

Fibers or dirt may keep the wheel from moving freely, try taking scissors and cutting the

debris to make it easier to remove.

The Wheel Motor is Broken ¶ 

If the wheel still doesn’t spin regularly, the motor that drives the wheel may be broken and needs to be replaced.

Wheels are Damaged ¶ 

The wheels themselves may be damaged and unable to rotate fully. If the wheels are visibly damaged or too loose around the axle, the wheel module may need replacing. If the wheels do not spring out when picked up, the springs inside the wheel module may be broken and will need to be replaced.

Rear Wheel Replacement Guide.

Stops Picking Up Dirt ¶ 

The Roomba doesn’t seem to be cleaning effectively and still leaves dirt after a cleaning cycle

The Trash Bin is Full ¶ 

The trash collection bin may be too full to pick up any more dirt. If this is the case, remove the collection bin by pressing in the direction of the yellow arrows and empty. Also, the filter could be worn out or clogged up and cause the Roomba to loose suction.

Vacuum Looses Suction ¶ 

The fan that powers the suction of the vacuum may be broken if it makes unusual noises, no sound all of the sudden, or loses suction power completely. If this is the case then the whole collection bin needs to be replaced.

Device is Not Charging ¶ 

Device is unresponsive after pressing "CLEAN" button and nothing appears on the screen

Faulty Charging Station ¶ 

Check to make sure that the charging station is plugged into the wall and that the metal contacts on the roomba are connecting properly to the metal contacts on the charging dock. Examine the cord of the charging dock for damage. If it is damaged, it may need to be replaced. The metal contacts on the roomba or the dock may be dirty or corroded. To clean them, rub them with a dry towel. If the contacts are to damaged or it is unable to form a connection to the roomba, it may need to be replaced.

Battery Installed Incorrectly ¶ 

Make sure that the battery is properly installed in the roomba and the yellow battery tab is removed. If it still does not charge after checking the dock and cleaning it, the battery may need to be replaced

Removing the Battery.

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