Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

Tablet Will Not Power On ¶ 

The tablet will not respond or show any sign of powering up.

Faulty Battery ¶ 

If the charging cord is plugged in, and the light on the charging cord is on, make sure the charger is connected to the tablet. If the tablet only powers up when the charger is plugged in, regardless of charging time, then the battery is faulty. Replace the battery using this guide.

Faulty Charging Cord ¶ 

Check to make sure the charging cord is plugged in. If it is, make sure the light on the charger is on. If the light is not on, and the charger is plugged in, then the charger is faulty. Consider purchasing a replacement charging cord.

Wrong charger ¶ 

You may have the wrong charger. To ensure you have the correct one, inspect the plug on both the charger and the tablet to see if they match. If you have confirmed you have the correct charger, and it is still not working, read on.

Bad Outlet ¶ 

Nothing may be wrong with the tablet. Try plugging the charger into another outlet, or flipping a switch to turn the outlet on.

Audio Distortion ¶ 

You have trouble listening to sounds on your tablet.

Muted ¶ 

The volume may be at the right setting, but the tablet may be muted. Using the settings on the tablet, remove the tablet from the muted setting.

Loose Headphone Jack ¶ 

Test audio through the speakers, then test it using headphones. If the audio is only distorted while listening via headphones, the audio jack or the headphones themselves may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the tablet.

Slow/Delayed Zeki Tablet ¶ 

The tablet is lagging on transitions and is not responding quickly to commands.

Overworking tablet ¶ 

The tablet may be slow due to the amount of work it is trying to perform. Restart the tablet and try again.

Needs to be put back to “normal” settings ¶ 

Restore tablet by resetting to factory defaults. Do this by going to the settings on the tablet, press "settings" and then press “Restore Settings”. (CAUTION: this will erase all current settings and restore it back to the original factory settings.)

The camera is broken ¶ 

The camera is not working normally or at all.

Lens damaged ¶ 

If the lighting and/or color are not normal or the camera is not working then the camera may be damaged. In this case the tablet may need to be taken to the store for repair. Follow the Zeki Tablet Camera Replacement guide to remove the camera.

Settings changed ¶ 

It is possible that the tablet’s settings may have changed and therefore you may need to reset the settings. First go to the settings and press “tablet.” Then go to “Restore Settings” and then “Master Reset.” If this is the problem then the tablet might need to be restarted as well.

Zeki Tablet is Unresponsive (buttons and screen). ¶ 

Pushing buttons and/or using touch screen does not have the desired effect.

Tablet is off ¶ 

Before trying to work your tablet, check that the device is turned on. Hold the power button for at least 5 seconds and wait for the device to respond. If tablet remains unresponsive, read on.

Dead Battery ¶ 

It is possible that the tablet’s battery has lost charge. Plug the device into a working outlet with the provided charger to see if the it gives a response. If the tablet simply does not charge, the battery is dead and you must replace it. Follow the Zeki Tablet Battery Replacement guide to remove the battery.

Broken Touch Screen ¶ 

If there is a display but using the touch screen has no effect, try restarting the tablet. If issue lies with the actual screen remove and replace the screen, following the Zeki Tablet LCD Replacement guide.

4 Comments

my zeki tablet will charge but, when I try to turn it on the screen that reads android is the only screen that keeps showing. How can I fix it to where the home screen shows?

Tim Beaver - Reply

sort of baffles me this site run by amateurs? first on the charging problem mine has a problem with the charger port , i have to pull the charging cable sideways to make contact because it was a bad port style decision on their part then there is no light to tell me if its charging . then theres the idea that changing the battery is as you call it easy yes easy if you plug a new one in but if soldering id involved that makes it a little harder for some people so you should not downplay that difficulty electronics are sensitive equipment remind people of that so they don't destroy their equipment.

godzilla7 - Reply

This site is helpful. I do also think that this rates beyond easy. I do soldering and it was not ,"easy", to learn. So, if you are someone who has no experience soldering, have another teach you, learn from the net, or have someone with experience take care of it. Please do not simply jump on in as you Will Ruin your tablet.

Brian Kelly - Reply

My tablet is locked due to too many password attempts I changed my google password but it says wrong password how do I reset my tablet

Tricia Miera - Reply

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