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There is an error code on the display
These errors and solutions can be found under the lid of the charging base. Appropriate solutions can be seen below.
C1 - Lifted wheel
Move the iCLEBO to a more flat area.
C2 - Cannot detect floor
Move the robot cleaner to a flat area in case the wheel is stuck on the threshold or porch.
C3 - Dust bin error
Dust bin is not properly assembled. Follow our Dust Bin Replacement Guide to replace the dust bin.
C4 - Wheel motor overload
Check for foreign substances such as hair or lint on the wheel and remove if any.
C5 - Brush motor overload
Remove hair and other debris from main and side brushes.
C6 - Suction motor overload
Clean filter and empty dust bin.
C7 -Internal system error
Turn the iCLEBO off and back on again.
C8 -Magnetic encoder error
Check that front wheel and magnet sensor are clean and inserted correctly.
Robot won’t vacuum well
The robot goes over dirt and debris without sucking it up.
Main brush dirty
The bristles may be stuck together and need to be cleaned. Refer to our Brush Replacement Guide for proper removal techniques. If the bristles are still clumped together, they will need to be replaced with a new brush.
Follow the Dust Bin Removal Guide to clean out the dust bin and filter.
Side sweepers malfunctioning
There should be three feather-like mini-sweepers on each of the two side sweepers. If there isn't three on each, then it's broken. Follow the Side Sweeper Replacement Guide to replace a side sweeper.
Main sweeper not rotating
Remove dust bin from robot. For help to do this, follow the Dust Bin Replacement Guide. Remove hair and other debris that prohibits rotation of main sweeper.
Robot’s path is erratic
Robot moves in circles or other weird behaviors.
Wheel isn't spinning
Remove any hair found on the wheel’s axle with tweezers. If this doesn’t fix the problem, for one of the two main wheels, consider contacting the manufacture for motor replacements . If the wheel is the small one at the front of the robot, follow our Front Wheel Replacement Guide to replace it.
If all the wheels are working well, the sensors might be dirty or broken. Clean any dirt sensors. Contacting the manufacture for repairs if the problem persists.
Robot won't charge
The robot won’t charge despite plugging in the charging cable.
Charging base not powered
Check to make sure there is a red light coming from the charging base. If there isn't, verify the charging base is plugged into a working wall outlet. Remove the back off the base and verify there are no loose connections. With the base plugged into the wall, check to see if there is a green light coming from the big black charging block. If there is no light, follow the Transformer Replacement Guide to replace it.
Check to see if the two silver pads under the robot are in contact with their mates on the base. If the chrome pads appear tarnished, unplug the charging base and use a cloth damp with alcohol to clean remove the tarnishing from the pads. If this doesn’t resolve the issue, follow following guide.
Robot's battery dead
If there is no problem with the charging base and the problem persists, the robot's internal battery must be dead. Follow our Battery Replacement Guide to replace the robot's battery.
Robot will not follow prompted commands
You try to get robot to do something but it won’t.
Remote controller won't work
Make sure you are pointing the remote directly at the robot. If the problem persists, replace the two AAA batteries by sliding off the battery cover under the remote, and making sure to put the batteries in the correct direction indicated on the inside of the remote.
There are two power buttons on the robot. One on top, and a master switch on the side. Verify that both are on the “ON” position.
Robot's top buttons won't work
Buttons respond to thermal touch. Verify that the master power switch on the side is turned on and you are touching the button with the flesh of your fingers.