Xbox One Wireless Controller 1697 Troubleshooting

“I want to navigate my Xbox One, but my controller refuses to connect or will not stay connected for very long.”

Your batteries might be low. If the battery is low, the controller's wireless signal strength may be weak and therefore cannot connect to the console. You will want to replace the batteries.

Conflicting signals may be the cause of the connection problem. Consider turning off nearby wireless devices and reconnecting the controller.

Ensure that you have not connected more than eight controllers. This is the limit for the Xbox One console.

If you leave the controller idle for more than fifteen minutes and return to an unresponsive controller, you may need to turn the controller back on.

Your Xbox One controller has a signal range of 30 feet (9.1 meters). Ensure you are within this range.

If you have synced the controller to another device, you will need to re-sync it to the console. To do this, turn on your Xbox One and press and hold the "Sync button" on the controller. At the same time, press and hold the "Sync button" on the console until the indicator light on the controller starts flashing rapidly. Once this happens, release the sync button. After about five to ten seconds, your controller should be connected.

Finally, turn off your wireless router for a few seconds, then turn it back on.

Some people have reported that the controller will not connect with a headset microphone plugged in. Unplug the microphone and reconnect. If necessary, after establishing the connection through synchronization, plug the microphone back in.

“No matter how many times I try to connect or sync my controller, it will not turn on.”

Your batteries might be low. If the battery is low, the controller's wireless signal strength may be weak and therefore cannot connect to the console. You will want to replace the batteries.

Your battery pack may be completely drained. Use a USB cable to plug the controller into the console. To check the battery's charge status, press the Xbox button to go to the home screen; the battery level is in the bottom right corner of the display.

Your charging cable may be faulty and will not charge your controller at all. If this is the case, you will need to purchase a new power cord.

“One or more buttons on my controller take longer than usual to pop back up.”

There may be tiny dirt build-up or sugary drink residue inside the controller. You will want to see our button replacement guide so you can reach the buttons to clean or replace them.

“I am unable to navigate my Xbox One correctly.”

Your thumbsticks may be sticky or not rotating correctly. Check the Thumbstick Replacement guide so you can reach your thumbsticks to clean or replace them.

It is possible that you have been gaming a bit too hard, and one or both thumbsticks are bent or broken. See the Thumbstick Replacement guide to see how you can get back to your hardcore gaming habits in no time.

“My controller refuses to vibrate when I am playing games.”

Ensure that your vibration settings are enabled. This can be done in the settings of the game you are playing.

If the battery is low, the controller may not vibrate in order to save battery life. Replace the batteries or charge the controller.

Try using another controller with the game you are playing. If the controller still does not vibrate, it is very likely the game does not support this option.

If you have already tried all of the above and your controller still refuses to vibrate, it may be caused by an issue with the oscillator motor. Prepare to grab your screwdriver, as you will need the [navigation| 36558 | Trigger Rumble Motor Replacement] guide.