Controller Won't Connect to Console ¶ 

I want to navigate my Xbox One, but my controller refuses to connect or will not stay connected for long.

Low Batteries ¶ 

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. In this scenario, you will want to replace the batteries in your controller.

Another Wireless Device Is Interfering ¶ 

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the controller.

Too Many Controllers Are Connected ¶ 

Make sure you do not have more than eight controllers connected. That is the limit for the Xbox One console.

Controller Inactivity ¶ 

If you set down your controller for longer than fifteen minutes and then come back to an unresponsive controller, you may need to turn the controller back on.

Controller Is Out Of Range ¶ 

Your Xbox One Controller signal has a range of 30 feet (9.1 meters). Make sure you are within this range.

Controller Is Not Synced ¶ 

If you sync your controller to another device, you will need to re-sync it back to your console. To do this, turn on the Xbox One and hold down the sync button on your controller. Simultaneously, hold down the sync button on your console until the light on your controller begins to flash at a rapid pace. Once this happens, release both sync buttons. Your controller should now be connected after about five to ten seconds.

If you have problems doing this, turning off your router temporarily may help.

Mic Preventing Connection ¶ 

Some people have reported that the controller will not connect with the headset mic plugged in. If this happens, unplug the microphone from the controller and reconnect it. Plug the microphone back into the controller once a connection is established. It may also be necessary to sync your controller if this happens.

Controller Will Not Turn On ¶ 

No matter how many times I try to connect or sync my controller, it will not turn on.

Low Batteries ¶ 

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. You are going to want to replace your batteries.

Low Battery Pack ¶ 

Your batteries may be completely drained. Plug the controller into the console using a USB cord. To check on how charged the battery is, press the Xbox button to go to the home screen where the charge will be displayed in the bottom right corner.

Defective Charge Cable ¶ 

Your charging cable may be defective and will not charge your controller at all. If this is the case, you will need to buy a new cord.

Sticky Buttons ¶ 

One or more of the buttons on my controller takes longer than usual to pop back up.

Dirt Build Up ¶ 

There could be minor dirt build up or sugary drink residue within your controller. You're going to want to see our Buttons Replacement Guide so you can get to get to your buttons to clean or replace them.

Malfunctioning Thumbstick ¶ 

I cannot properly navigate my Xbox One.

Residue Build Up ¶ 

Your thumbstick may be sticking or not rotating properly. Check out the Thumbstick Replacement Guide so you can get to your thumbsticks and clean or replace them.

Broken Thumbsticks ¶ 

It is possible that you have have been gaming a little too hard and one or both of your thumbsticks are bent or broken. Look at our Thumbstick Replacement Guide to see how you can get back to your hardcore gaming habits in no time.

Controller Won't Vibrate ¶ 

When I am playing games, my controller refuses to vibrate.

Vibration Setting Not Enabled ¶ 

Make sure your vibrations setting is enabled. This can be done in the settings of the game you are playing.

Low Batteries ¶ 

If your batteries are low, the controller may not vibrate in an effort to save battery life. Replace the batteries or charge your controller.

Vibration May Not Be Supported By The Game ¶ 

Try using another controller on the game that you are playing. If the controller is still not vibrating, the game most likely does not support this option.

Vibration Motor is Defective ¶ 

If you have tried everything above and your controller still refuses to vibrate, there may be something wrong with the vibration motor. Get ready to grab a screw driver, you're going to need it for the Trigger Rumble Motor Replacement Guide.


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