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"Device will not power on" is characterized by the absence of light/LED function

The battery tab is the small piece of plastic located on the battery compartment. It acts as an insulator between the battery ends and the metallic contact.

The batteries must be alkaline, non rechargeable.

Make sure that the metallic contact with battery is uncovered and free from debris or corrosion.

If the environment is too hot, or humid, this may affect the operation of the device.

If none of the above troubleshooting issues are the cause for lack of power, then the motherboard needs to be replaced. For assistance replacing the motherboard, see the motherboard replacement guide. Withings Smart Body Analyzer Motherboard Replacement

"Screen unresponsive" is characterized by a distorted or lack of display

See the troubleshooting section "Device will not power on"

If the screen is blurry or not bright enough, the LCD screen needs to be replaced. See the LCD screen replacement guide. Withings Smart Body Analyzer LCD Screen Replacement

If the device has been exposed to abundant water or cleaners, the screen may have suffered irreversible damage, and will need to be replaced. For assistance replacing it, see the LCD screen replacement guide. Withings Smart Body Analyzer LCD Screen Replacement

If you have replaced the LCD screen, and the display is still distorted, the motherboard is the underlying cause of the issue. See the Motherboard replacement guide. Withings Smart Body Analyzer Motherboard Replacement

Scale drastically misreading measurements shows inaccurate readings for weight

If arrows appear on the screen, try to lean in the direction of the arrows to provide optimal stability. If four arrows appear on the screen, then you are moving too much. Too much movement will result in accurate readings.

If the scale is moved, wait at least 10 seconds for the scale to tare, otherwise the reading will be inaccurate.

If the scale is placed on a carpet, the carpet may interfere with the reading, depending on the carpet thickness. Make sure to use to provided pads/carpet feet underneath the scale. Also, try using the scale on a hard floor to see if the carpet is the issue.

If none of the above troubleshooting recommendations find the source of the issue of the scale misreading measurements, it is likely that the pressure sensors are faulty and will need to be replaced. For assistance replacing them, see the pressure sensor replacement guide. Withings Smart Body Analyzer Pressure Sensor Replacement

4 Comments

FYI&K (& Knowledge)

My scale didn´t power on after replacing batteries, I even powered it with usb cable and no result, pressing back button more than 8 secs for reset, I was going to give up and suddenly, after rolling/spinning the batteries(ikea new ones) inside their housing (rubing their surface with my hand) it came back to life ¿bad contact of metallic conectors? I don´t Know but thanks god.

By the way, I mistaked polarity one of the multiple times I rechanged the batteries, no harm I gess as its working again.

Love the way this scale register my weight on the cloud, but this brand is not sound: I bought a watch Activite !And the minutes clock hand move out of the time every day! It seems the step motor is defeated by centrifugal forces when weared on wrist.

JLAR - Reply

How can i order replacement carpet feet for my Withings Wi-Fi Body Scale ?

Damien Reilley - Reply

I would like to replace LCD screen, and where can I buy it.

Chih-Hang Lin - Reply

This helped me to get started again. I also cleaned the contact surfaces by hand and suddenly the screen lit up. Very touchy piece of equipment, but good.

Norman Boshoff - Reply

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