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- Device Will Not Power On
- Screen Unresponsive
- Scale Drastically Misreading Measurements
"Device will not power on" is characterized by the absence of light/LED function
The battery tab is the small piece of plastic located on the battery compartment. It acts as an insulator between the battery ends and the metallic contact.
The batteries must be alkaline, non rechargeable.
Make sure that the metallic contact with battery is uncovered and free from debris or corrosion.
If the environment is too hot, or humid, this may affect the operation of the device.
If none of the above troubleshooting issues are the cause for lack of power, then the motherboard needs to be replaced. For assistance replacing the motherboard, see the motherboard replacement guide. Withings Smart Body Analyzer Motherboard Replacement
"Screen unresponsive" is characterized by a distorted or lack of display
See the troubleshooting section "Device will not power on"
If the screen is blurry or not bright enough, the LCD screen needs to be replaced. See the LCD screen replacement guide. Withings Smart Body Analyzer LCD Screen Replacement
If the device has been exposed to abundant water or cleaners, the screen may have suffered irreversible damage, and will need to be replaced. For assistance replacing it, see the LCD screen replacement guide. Withings Smart Body Analyzer LCD Screen Replacement
If you have replaced the LCD screen, and the display is still distorted, the motherboard is the underlying cause of the issue. See the Motherboard replacement guide. Withings Smart Body Analyzer Motherboard Replacement
Scale drastically misreading measurements shows inaccurate readings for weight
If arrows appear on the screen, try to lean in the direction of the arrows to provide optimal stability. If four arrows appear on the screen, then you are moving too much. Too much movement will result in accurate readings.
If the scale is moved, wait at least 10 seconds for the scale to tare, otherwise the reading will be inaccurate.
If the scale is placed on a carpet, the carpet may interfere with the reading, depending on the carpet thickness. Make sure to use to provided pads/carpet feet underneath the scale. Also, try using the scale on a hard floor to see if the carpet is the issue.
If none of the above troubleshooting recommendations find the source of the issue of the scale misreading measurements, it is likely that the pressure sensors are faulty and will need to be replaced. For assistance replacing them, see the pressure sensor replacement guide. Withings Smart Body Analyzer Pressure Sensor Replacement