Phone Won't Turn On ¶ 

How to make your currently useless phone useful again.

Hold Down On/Off Switch ¶ 

Before taking any other action, try holding down the off button. The button may be loose or you may not be pressing it hard enough. Maybe the phone just needs an extra push to turn on.

Drained/Dead Battery ¶ 

If the phone still refuses to start, try plugging it into a charger. If it doesn't start at this point, try taking the battery out and putting it back in. This will reset the phone. However if it still doesn't start, you may be dealing with a dead battery, which will need to be replaced with a new one. You can follow this guide to replace the battery.

Bad Display ¶ 

It's possible that this problem may not be related to the battery at all. Instead, it could be a problem with the display. If this is the case, you will have to replace the LED screen on the phone.

Bad Logic Board ¶ 

If all of the above steps do not fix the phone, you are probably dealing with a damaged logic board. In this case, you should either replace the logic board or purchase a new phone. You can follow this guide to replace the logic board.

Phone Has No Reception ¶ 

If your phone will not get reception regardless of your location.

Bad Location ¶ 

The problem may lie within your location rather than the phone itself. Several common places that don't receive adequate reception are mountainous areas, underground areas, and unpopulated areas. Try to find a location closer to the nearest cell phone tower.

Broken Antenna ¶ 

If you have verified that you're in a service zone and your phone still doesn't get reception, you may have to replace the antenna. You can follow this guide to replace the antenna.

Bad Logic Board ¶ 

if the above steps do not fix the phone, you are probably dealing with a damaged logic board. In this case, you should either replace the logic board or purchase a new phone. You can follow this guide to replace the logic board.

Distorted or No Audio ¶ 

It's hard to answer calls when your phone doesn't make any noise.

Volume is Low or Muted ¶ 

It's possible that you may have muted the volume and forgotten to change it back. Try pushing the up arrow button on the side of phone. If everything is functioning properly, the phone should return to normal volume.

Bad Speaker ¶ 

If the phone still won't make any noise, try resetting the phone by taking the battery out. If the problem persists after you reinstall the battery, you may have a problem with the speaker. If this is the case, the speaker will have to be replaced. You can follow this guide to replace the speaker.

Keyboard is Malfunctioning ¶ 

Why won't my phone let me dial any numbers?

Realign Keypad ¶ 

If you're clicking the button without getting any response, the keypad is probably slightly out of alignment with the sensors below it. Try pressing the buttons harder and see if you get a response. If this is the case, you should open the phone up and realign the keypad. You can follow this guide to open up the phone and get to the keypad.

Bad Keypad ¶ 

If the keypad is properly aligned and the buttons still won't register, you may have a faulty keypad. If the keypad is broken, you're going to have to replace it. You can follow this guide to replace the keypad.

Bad Logic Board ¶ 

if the above steps do not fix the keypad problem, you are probably dealing with a damaged logic board. In this case, you should either replace the logic board or purchase a new phone. You can follow this guide to replace the logic board.

Phone Will Not Transmit Your Voice ¶ 

If you're tired of having one sided phone calls.

Bad Microphone ¶ 

If the person you are talking to on the phone can't hear your voice, you most likely have a problem with the microphone. First try resetting the phone by removing and replacing the battery. If this doesn't work, you're going to have to replace the microphone.

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