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Tritton Kunai Troubleshooting

Detachable microphone malfunctioning ¶ 

When you speak into the microphone no audio is transmitted.

The microphone is not connected properly ¶ 

It is likely that the microphone is not connected properly. To connect the microphone properly, start by aligning the arrow on the microphone with the arrow on the headset. Once the arrows are aligned, slide the microphone into the microphone port on the headset and once fully inserted twist it clockwise to lock into place.

The volume is muted ¶ 

On the inline audio controller there is a mute switch that allows you to control the operation of your microphone. There is an orange area behind the switch which will be visible when your microphone is muted. Make sure that your microphone is not muted.

Wrong PlayStation settings ¶ 

To make sure the settings are set properly, go to the PlayStation Settings. Next, scroll down and select Sound Settings. In Sound Settings, go to Audio Output Settings and select Audio Input Connector / SCART / AV MULTI. Save the settings. Next, go back to PlayStation Settings and select Accessory Settings. In Accessory Settings, select Audio Device Settings. In Audio Device settings, make sure that the Input Device and Output Device selected is the TRITTON KUNAI STEREO HEADSET and click okay to save the settings.

Wrong PS Vita settings ¶ 

The stereo audio connecter must be connected to the PS Vita audio outlet and the microphone mute option on the PS Vita must be disabled.

Malfunctioning Audio Jack ¶ 

The detachable microphone might have a faulty audio jack. To fix this problem, simply swap your TRITTON Kunai detachable microphone with another microphone. Another solution to this problem would be to replace the audio jack.

Rail adjustment is broken in half ¶ 

The structure that connects the two earpieces and rests upon the top of the head has broken into two pieces.

Excessive tension on headphones ¶ 

The rail adjustment of the headset might have been under more tension than it can handle causing it to break in half. To rejoin the two pieces, wrap several layers of duct tape, tightly, around the crack. If you want a sturdier bond, you could place a metal bracket (two pieces of metal that are screwed together to create a solid connection) around the crack and screw it into place to secure the two pieces together. Here is our rail adjustment repair guide.

Right earpiece malfunctioning ¶ 

Only the right ear is producing no sound, or unwanted sound.

Improper configurations/settings ¶ 

To make sure the settings are set properly, go to the PlayStation Settings. Next, scroll down and select Sound Settings. In Sound Settings, go to Audio Output Settings and select Audio Input Connector / SCART / AV MULTI. Save the settings. Next, go back to PlayStation Settings and select Accessory Settings. In Accessory Settings, select Audio Device Settings. In Audio Device settings, make sure that the Input Device and Output Device selected is the TRITTON KUNAI STEREO HEADSET and click okay to save the settings.

Liquid spilled on my earphones ¶ 

Make sure your headset is completely dry and you don’t allow liquid to come into contact with the earpiece. Submerge your headphones in rice for 24 hours and then blow them dry for ten seconds to remove any rice particles and dry excess liquid. If you ever need to clean your earpiece use alcohol swabs (no other liquids or cleaners).

Loose, disconnected or frayed wires ¶ 

There may be a wiring problem! You will need to get some tools and take apart your headset to determine if there are any loose, disconnected or frayed wires. Then you will need to repair any problems; this can be done with wire of the same material and gauge and electrical tape. If you are really ambitious you can try soldering the wires together. Here is our right speaker repair guide.

Low buzzing noise in speaker ¶ 

Speakers are producing undesirable sound, that should not be occurring.

AC Adapter improperly connected or not connected ¶ 

Instead of plugging your Headset's USB power cable directly into the Xbox 360, use an AC to USB Power Adapter. Since the PlayStation 3 uses the USB cable for voice chat, you will not be able to use an AC to USB Power Adapter when using the headset with the PlayStation 3.

Cannot locate the USB Port ¶ 

If you do not have access to an AC to USB Power Adapter, try using a different USB port on the Xbox 360 or PlayStation 3. Usually the rear USB ports on the Xbox 360 cause the least amount of noise.

Check the SVM Feature ¶ 

Turn off the SVM feature. Having the SVM feature on can sometimes cause noise issues. Here is our buzzing speaker repair guide.

Broken Speaker ¶ 

The speaker is not producing sound or not providing an audio output that should be delivered.

Improper connection of headset ¶ 

If you are using a PlayStation 3 the USB cable must be connected to the USB outlet on the PlayStation console, the RCA connectors must be connected to the AV outlets, and the headset must be connected to the inline controller.

If you are using a PS Vita, simply insert the stereo audio connecter into the headset outlet on the PS VITA.

Improper configurations/settings ¶ 

To make sure the settings are set properly, go to the PlayStation Settings. Next, scroll down and select Sound Settings. In Sound Settings, go to Audio Output Settings and select Audio Input Connector / SCART / AV MULTI. Save the settings. Next, go back to PlayStation Settings and select Accessory Settings. In Accessory Settings, select Audio Device Settings. In Audio Device settings, make sure that the Input Device and Output Device selected is the TRITTON KUNAI STEREO HEADSET and click okay to save the settings.

Speaker volume is turned down or muted ¶ 

If the inline audio controller is connected locate the two dials on one side of your device. These knobs control the volume; one is for game audio, and the other is for player audio. Adjust these knobs and ensure the volume is not turned all the way down.

If you are using a PS Vita, ensure that the audio control on your gaming device is not turned all the way down.

Damaged speaker and/or hardware ¶ 

If the problem persists, a replacement speaker may be needed or other hardware may need to be replaced. There may be loose, frayed or disconnected wires also.If so, the frayed wires must be cut out and replaced by soldering new wire that connects to the good existing wire. Here is our right speaker repair guide, and our left speaker repair guide.

5 Comments

my chat controller control the audio of my PS4 and the audio controller doesnt work what can i do?

ivans99alvares - Reply

hellow , i need a piece of tritton kunai , i neeed a help

Anas Brouk - Reply

Hello, where can I find spare parts for it? Mine have 3 years old and the plastics are cracking

Leonel Correia - Reply

Hi - going to try and replace the audio jack on my son's triton kunai playstation headhpones and not certain what the different wires are - I've got blue, red & copper twisted and white. Any ideas??

Belinda - Reply

The Rail or Rail locks that allow you to adjust the size/height is sliding and how do I make it lock like it is normally supposed to?

Hector Aguilar - Reply

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