An awesome team of students from our education program made this wiki.
Toshiba Satellite Click 2 Pro Troubleshooting
Toshiba Satellite Click 2 Pro will not turn on
I want to use my Toshiba Satellite Click 2 Pro but it won't turn on.
Toshiba Satellite Click 2 Pro is not charged
Although the battery life on the Toshiba Satellite Click 2 Pro is good, it will still run out of charge. Use the charger supplied with the laptop to charge the device.
Charger is faulty
The device should power on when the charger is plugged into the laptop and connected to a power source. Make sure the indicator light on the charger is on to make sure it works.
Battery is faulty
Plug your Toshiba Satellite Click 2 Pro into a charger that is properly working. If the laptop still won't charge, this is a sign of a faulty battery that will need to be replaced. Check out our Toshiba Satelite Click 2 Pro Battery Replacement Guide to properly replace your battery.
Damage to the motherboard
If your device still does not power on after replacing the battery, your motherboard is faulty and needs to be replaced. To replace your Toshiba Satellite Click 2 Pro motherboard, check out out Toshiba Satellite Click 2 Pro Motherboard Replacement Guide to properly replace your motherboard.
No display on screen
The screen for the Toshiba Satellite Click 2 Pro is black when the device is on
Make sure Toshiba is powered on
Although you may think that your Toshiba is powered on, double check and make sure the indicator light on the power button is on.
Reboot your device
If you know the power is on and the screen is still blank, try restarting your computer. Hold down the power button for at least 5 seconds and wait at least 30 seconds before restarting the device. Occasionally restarting your device may solve the issue.
Screen is cracked
Check your screen for any external damage. If your screen is cracked or if it has come in contact with any liquids, you will need to replace it.
Keyboard not working
Keys are not responding the way they should be
Substances are stuck in the keyboard
Over time your keyboard will build up debris within the cracks of the keys from dust, liquids or even grease from your hands. This build up can cause your keys to stop working or seem unresponsive. Use compressed air to blow out any debris within the cracks of the keys. This should be done every few weeks to maintain a clean keyboard.
Laptop needs to be rebooted
If you cleaned your keyboard using compressed air and the keys are still unresponsive, reboot your Toshiba by holding down the power button for at least 5 seconds. Wait a minute then power your device back on.
Keyboard Dock on device is Damaged or Not Working
If the attached keyboard happens to not work at any point in time for an unknown issue. The reasons behind this may be a result of the keyboard not being properly set within its docking station or the docking extension from the keyboard is damaged. . The simpler solution is to detach the keyboard from the tablet portion and reconnect them. The other is to check for external or internal damage on the docking stages and asses the condition of the device for the part, and replace the damaged parts if they not capable of being repaired. To repair this issue follow .
Computer is not saving information
I want to save photos and documents but my computer won't let me save anything
Solid state drive is faulty
If your computer isn't saving any of your documents, you might have a faulty solid state drive.. A solid state drive is a high-capacity, self contained storage device located inside the laptop itself. If you have a hard drive problem you could follow the Toshiba Satelite Click 2 Pro Solid State Hard Drive Replacement Guide
Audio is not working
No sound is coming out of my computer.
Substance Inside Speakers
To see if you have a substance such as dust or a small particle covering your speakers, you should run an audio test. If you can still hear sounds, but it sounds blocked, then you might have a substance covering your speaker. You can fix this problem by blowing in the speaker port to try to remove the particles covering the speakers.
Since you are carrying your laptop everywhere, it is very easy for wires to get loose, thus not allowing sound to be released from the speakers. Check your device to make sure there is no loose wiring connections.
Sound Drive is faulty
If you are experiencing audio problems such as no sound at all, then your sound driver may be corrupt. In order to fix this first download a new audio driver compatible to your current operating system. After downloading the new audio driver, open up the control panel directory>>Device Manager>>Audio and Sound Driver Configuration. In this tab you should be able to uninstall, reinstall, or update your sound driver. After uninstalling your current sound driver, install the new version you just downloaded, and reboot the laptop.
To detect if your speakers are blown you should first start by doing a simple audio test. If the sound is distorted and you hear crackles or rattling, you may have a blown speaker. To fix this issue you must replace your current blown speakers with speakers that are compatible to your laptop brand.
Laptop is Over Heating
Computer unexpectedly turns off
Vents are blocked by Dust
The device has a possibility of overheating because of dust clogging the vent ways for the laptop. A simple fix to this problem is to clean out the area you have a concern about that can causing this issue. A tool that can be used is an air compressing tool that allows for you to blow the dust out of the vents.
Device’s fan is not working properly
This issue will cause the device temperature to rise greatly because of the lack of airflow that is suppose to be provided by the fan. To fix this you need to open the device and locate where the fan is and see if there are any visible problems with the fan. The solution if visible damage is present is to replace the fan . Following the Toshiba Satellite Click 2 Pro Heat Sync Fan Replacement. This should solve the issue for the device overheating and tuning off.
I can not connect to the internet
I can not connect to wifi or my device runs slow when it is connected
Check the wifi status on your laptop
It is important to make sure your device can read your wifi. Open up the internet access and make sure your wifi domain name is an option to select.
The wifi card is faulty
If you connect to your domain name wifi and the internet is running slow or you can't connect at all, your wifi card may need to be replaced. Follow the Toshiba Satellite Click 2 Pro Wifi Card Replacement Guide