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Sprout Channel Cubby Troubleshooting

Sprout Channel Cubby won't turn on ¶ 

Sprout Channel Cubby is not receiving power and wont turn on.

Drained/bad battery ¶ 

If your Sprout Channel Cubby won't turn on then it may just be the battery, if you plug it in and it only works while it is plugged in then the battery will need replaced.

if this is the case refer to this guide Sprout channel cubby battery Replacement

Device wont charge ¶ 

The other option other than a bad battery is that the charging port has gone bad and no longer charges the battery. It can be hard to tell if it is the battery or the charging port, one good way to check is to plug in the device if it doesn't turn on while plugged in it is the charging port. There is not much of a way to fix the device at home as it is attached directly to the motherboard.

The display wont show anything ¶ 

You turn on the device but there is no video being shown on it.

No picture/Cracked display ¶ 

If the front screen is cracked or if it no longer displays anything more than a black screen the chances are you will need to fix your digitizer. This is the cover over the screen and connects into the device internally.

Camera wont take pictures ¶ 

You attempt to use the front facing camera but nothing happens when you use it.

Camera is broke ¶ 

If the camera is not working then you would have to try and reconnect the camera to see if some of the wires got loose, if this is not the case then replacing the camera will be the next step.

refer to Sprout Channel Cubby Camera Replacement

Audio not working ¶ 

Your turn on your device but when using it no sound comes out.

Bad headphones ¶ 

While usually not the issue it is an easy fix and quick to check. This can be done with a new pair of headphones.

Speakers broken ¶ 

When speakers are breaking they commonly make distorted noise before breaking fully this is the first sign that the speakers are breaking. Once this starts to happen is is recommended to replace the speaker in the device

refer to Sprout Channel Cubby Speaker Replacement

Trim is broke ¶ 

Your protective covering is no longer connected to the device.

Exterior trim is broke on the device ¶ 

While this is not a issue that will affect the device directly it is needed too keep the screen protected, the screen is fragile, and the trim should be replaced quickly. This is one of the easiest fixes for the device overall.


How do I get a new charger I lost mine

Nyisha Carroway - Reply

You can use any microUSB charger that is readily available at Walmart or Walgreens. Most Samsung devices use the microUSB style of charger.

Stephen Martinez -

My new cubby sprout wouldn't load, it keeps saying "unfortunately, cubby mode has stopped". How do I fix it?

Karimah - Reply

I would try resetting the device.

1. Power down the device.

2. Hold down the POWER and VOLUME UP buttons at the same time until the boot screen appears.

3. Once the Sprout Screen appears (the grid with all the Sprout characters), press and release the POWER button.

4. The system menu should appear. Use the VOLUME DOWN button to scroll down to WIPE DATA/FACTORY RESET.

5. Press and release the POWER button (some versions use the VOLUME UP button at the ENTER button).

6. Use the VOLUME DOWN button to scroll down to YES -- DELETE ALL USER DATA. Press and release the POWER (or VOLUME UP) button to ENTER.

7. After formatting, select REBOOT SYSTEM NOW and press the ENTER button.

8. It will take several minutes for the device to boot up. When it restarts, you will need to set up the device again.

Stephen Martinez -

This worked ! THANK YOU!

mamabear4364 -

If the problem is the charging port, can we send it in for fixing/replacement if it's still under the 1 year warranty?

or2no - Reply

mine is running a test error..

corinelewis15 - Reply

how long does it have to run a test error

corinelewis15 - Reply

How do I get a new charger port installed because it will stay charged only to 1% and flashes the whole time a pic of the battery with a yellow lighting bolt and the battery with 1% I need this fixed my son takes good care of this tablet because most the time it's put up now it won't work he hasn't even had it that long and it's upsetting I need help

Shakia - Reply

Did you get this problem resolved? Ours has the same issue.

chris -

Opened up yesterday for Christmas, and the preloaded videos will not open. "something wrong with the files" ... Called customer service and they have no answers for me... ??!

Ashley - Reply

I have been through about 5 of these tablets with my son. They all end up not being able to charge anymore. This is the best tablet for kids in my opinion, as I have also purchased a few other brands. I just wish they would stop dying all the time.

C H - Reply

I am not able to get to the initial setup. It is looking for an internet password and I don't have one. It won't bypass and ignore there is no password to use. Any one else have that issue?

Emma Stewart - Reply

Purchased a cubby for my 3 yo. Brand New. I plugged it in to charge and I wondered if it was normal for the charging battery icon to light up every 10-15 secs? I worried something is wrong,but it shouldn't be because like I said it is brand new. Has anyone e had this problem or is it normal?

Colleen - Reply

The screen is cracked a little bit on the left hand side. And now the screen won't do,anything when you touch it. How can I fix this problem.?

Dae xalabaxa - Reply

My sons Chubby tablet will not connect to WiFi

natisha Reed - Reply

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