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Camera Won't Turn On
The camera will not turn on regardless of what you do.
Button on Waterproof Case May be Jammed
Remove the device from the case, and press the On/Off button, if the camera turns on then it is more than likely the waterproof case. Try cleaning the on/off/record button on the waterproof case with water and a q-tip. This should remove any build up causing the case to stick.
A dead battery will prevent the device from turning on. Charge the camera. Consider the possibility that the USB/outlet you use for charging may be faulty, and use a different USB port or outlet.
Camera Needs to be Reset
Take a metal pin (such as the end of a paperclip) and push it into the Reset Hole to restart the camera.
If you have tried all of the above, it is likely that the USB cable may have a short, in which case replacement of the charger is advised.
SD Card Not Compatible
Many users have reported that SD memory cards 32GB or higher will cause the camera to crash. Buy a lower GB memory card.
Can't Take Videos
When you hit the record button, it doesn't begin recording.
Picture Mode On
If the device is set to picture mode, only still frames will be taken. Hit the mode button until you get to the desired function (video mode in this case).
Jammed On/Off /Record Button
Take the device out of the case, then press the record button. If this works, there may be an issue with the plunger on the waterproof case that activates the on/off/record button. A possible fix for this issue is to clean around the button from both the outside and inside with a q-tip. Build up from outdoor use can cause the button to stick. If that does not work, use this guide to replace the on/of/record button.
No Sound Recorded While Inside the Waterproof Case
When you've recorded a video while the device is inside the case, playback results in a muffled or silent video.
Waterproof Case Muffling Sound
To record sound, it is suggested you use the device without the case. Since the case has no openings (to keep water out), sound will not be able to get to the microphone. WARNING: The device is no longer waterproof in this condition, and may not attach to mounts without the case.
Faulty Plastic on Mounts
The mount(s) are cracking or breaking from use.
Over-tighting of Mount Screws
If you tighten the mount screws too much, the plastic may crack or break. Only tighten the screws as much as necessary.
If the mount is broken upon arrival, return the mount for replacement. Use this guide to replace the tripod nut. If the washer is broke, use this guide to replace the washer.
Memory Card Error
The camera will not save recorded video to the memory card (also referred to as SD card), and the device is telling you there's an error.
Check Placement of Card
If the memory card is inserted incorrectly, it will not work properly. When you insert the card, press until you hear a click and it should stay in place. DO NOT FORCE the memory card in. If it does not easily push down, remove the memory card and turn it the other way. To remove again, press down on the exposed edge of the memory card, it will click, and then pop up so you can remove it easily. Use this guide to replace the SD card.
Delete or Transfer Files
The memory card that comes included with the device is only 4 GB, and will not hold a large amount of video. Transfer the files to your computer using the USB cord, delete from the memory card, and try again.
Purchase a Different Brand of Memory Card
While the SD card that is included with the camera does work, users have reported that Sandisk memory cards are not compatible with the device. Consider an alternative brand if you choose to purchase a new card.
Memory Card is Too High GB
If you've purchased another memory card for the device, make sure it's 32 GB or less. Users report errors when using a memory card higher than 32 GB.
Camera Turns Itself Off
When you turn the camera on, it will turn itself back off not long after
The device will turn off it the battery is dead, make sure it's fully charged before use.
Power Save is On
If the power save mode is on, the camera will automatically shut off after a few minutes. In the Setup menu found in the Video Settings Options on the device, there is an option for 'Power Save' which will automatically turn your device off after 1, 2, 5, or 10 minutes. Locate this settings menu on your camera, and make sure Power Save is set to OFF, or however long you would like for the device to stay on.
how do I fix my drone when the battery is charged and the controller turns on but the drone doesnt
AClaps - Reply
no video with sound
James Byers - Reply
Still tring to see video after I record shows I'm taking a video on device but when I try to watch on computer it just has sound no video
James Byers -
Screen turns on,just a white screen.no picture or instructions.nothing.any suggestions.
Thad Bell - Reply
I'm having the same problem. Only white screen. No instructions to be seen..first time using it.. G Stout
G Stout - Reply