My phone will not turn on. ¶ 

The phone will not respond to the power button and the screen is dark.

  • The battery is drained or dead. Plug in the phone to a battery supply.

My phone produces little to no sound. ¶ 

  • The volume settings could be set to silent or set on low. Try adjusting the volume settings.

My screen is cracked or distorted. ¶ 

There is physical damage to the screen or the images are distorted and hard to identify.

My phone will not charge when plugged in to a power source. ¶ 

The phone does not charge when plugged into the power supply.

  • The power supply is inserted incorrectly. Remove and reinsert.
  • Try using another charger to ensure that the power supply is not faulty.

My keypad does not respond or work. ¶ 

The keypad sticks or does not function at all.

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