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Samsung RC512 Troubleshooting

Released January 2011, identified by the model number np-rc512-s02us

Your computer is non-responsive, freezes, or shuts off unexpectedly.

Dust accumulates in the laptop over time, clogging fans and blocking air flow. This dust can cause ventilation problems, trapping heat and preventing your laptop from cooling itself properly. To fix this, use a compressed air duster to carefully blow the dust off the vents and fan.

Thermal paste is located between the heat sink and the central processing unit (CPU). The main role of thermal paste is to eliminate air gaps or spaces (which act as a thermal insulator) from the interface area in order to maximize heat transfer. To fix this, clean the old thermal paste from the heat sink and CPU. Apply a bead of new thermal paste directly in the top center of the CPU. Gently set the heat sink back in place and tighten screws to lock down the heat sink.

When powering on, the laptop does not have any display, screen is black.

Test computer to determine if the hardware is the issue. To do this connect the HDMI cable to the proper port, and connect the laptop to a TV. If the computer screen displays on the TV, the screen on the computer is damaged and must be replaced. To solve this issue, please refer to this guide.

Ability to scroll (two fingers) and zoom-in/zoom-out not responsive.

The touchpad driver may be corrupt or out-of-date. Search for then click on manuals and downloads. Under the downloads tittle click on see more. Scroll down to Touchpad (Driver) ver. and download the driver. After download is complete, go to Control Panel -> Mouse -> Hardware-> Properties->Driver-> Update driver. Select your updated driver, then restart the computer.

Internet is not connecting to network.

To enable/disable wifi, refer to the keyboard. Press and hold the Function key (‘fn’ key) while also pressing the F9 key. Refer to the bottom right hand of screen to determine if the wifi was turned on after this protocol.

Wifi cards can deteriorate with time. If turning on the wifi manually from the switch did not solve this issue, you will need to replace the wifi card. To replace the wifi card, refer to this guide.

Your Samsung RC512 will not read any CD's or DVD's.

If your optical drive does not open or does not read CD's or DVD's, the optical drive may be broken and needs to be replaced. Please refer to this guide.

It is taking a while to run a program.

 === Infected with Viruses ===

A virus is a piece of code that is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data. There are many types of viruses that will harm the computer but you can protect your computer by purchasing an antivirus program. Be careful, even if you have an antivirus program , you are still vulnerable to a virus attack if you randomly click on website ads or open suspicious emails.

If the computer is still running slow after clean the viruses, it might be time to upgrade the memory. The memory to upgrade is Random Access Memory (RAM). It is a volatile memory that stores information on an integrated circuit used by the operating system, software, and hardware. Please refer to this guide to replace the RAM.

Won't turn on after the power button is pressed.

If the computer will not turn on the battery may be dead. Attempt to plug the charger into the laptop and the other end into the wall. A charging light should appear. If no light appears than it could be a damaged charger and needs to get replaced.

If the charging light does appear, let it charge for a few minutes than try to turn on the laptop again. Once the laptop is on, unplug the charger to check if the battery is functioning. If the computer shutdown right away or in a short amount of time, then it might be time to replace the battery. To replace the battery follow this guide.

Computer will not allow anymore updates or new programs.

You can delete programs that you do not use anymore by clicking on the 'Start' button on the bottom left corner of the screen. Then, click on 'Settings' and look for 'System'. Click on 'Systems' then click on 'Programs and features'. This will display all the programs in the computer. Click on any program that you have not used or will not use in the future and uninstall.

The hard disk drive ( HDD) is a device that permanently stores and retrieves information. To replace the HDD follow this guide.


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