Gear Fit Won't Turn On ¶ 

Your Gear Fit fails to boot.

Check to Make Sure You're Booting Properly ¶ 

If your Gear Fit is unresponsive and won't start up first check to make sure you're holding the power button down for at least 3 seconds to start the device.

Make Sure the Gear Fit is Charged ¶ 

If your Gear Fit remains unresponsive, it may be due to a lack of charge in the battery. This can happen from extensive use or if the device is left uncharged for extended periods of time. Connect your Gear Fit to its charger and make sure the charger is plugged securely into a power supply.

Battery Failure ¶ 

If your Gear Fit still will not turn on it may be necessary to replace the battery. Click here for a guide on how to replace the battery.

Extensive Screen Lag/Freezing and/or System Crash ¶ 

Your Gear Fit freezes, lags, or crashes.

Close All Apps ¶ 

If your gear fit suffers from lag/freezing or crashing it may be due too many programs running on the device at once. If your touch screen is still responsive attempt to close all applications you have running. If your touch screen is not responsive, try the "Touchscreen is Unresponsive" topic on this guide.

Restarting ¶ 

If your Gear Fit has an unresponsive touch screen or closing all apps fails to fix your issue, attempt to restart your device. You can do this by holding down the power button for 7 seconds.

Resetting ¶ 

If your issue persists through restarting your device, it may be necessary to reset your Gear Fit. Note that this will delete all data currently stored on your device. It is recommended to have backed up all important data to a separate location before attempting this. To reset your Gear Fit go to Settings → Reset Gear Fit

Unresponsive Gesture Recognition ¶ 

Your Gear Fit is not responsive to motion control.

User Motion ¶ 

Check to see if your device is simply failing to recognize your motions or is not registering them at all. Execute the desired motion slowly and deliberately. If the motion is recognized then your previous inputs may have been to quick.

Check Which Hand You're Wearing your Gear Fit on ¶ 

Make sure your Gear Fit knows the correct hand you're wearing it on. To set this, go to Settings → Display → Wrist Worn On

Gyroscope and Accelerometer ¶ 

If your Gear Fit is failing to register your gestures or you cannot get it to properly register them, it may be an issue with the gyroscope or accelerometer of the device. These parts may need replacement. Click here for a guide on replacing the gyroscope and accelerometer.

Touchscreen is Unresponsive ¶ 

Your touchscreen won't respond to your swipes no matter how much you do, but pressing the home button still works.

Foreign Substances ¶ 

Is the finger you are using and the screen itself clean? The screen may not register your finger motions if there is dirt or a liquid on your finger or the screen. Wash your hands and dry them, and wipe the screen clean.

Protector Film ¶ 

Check to see if the device has a screen protector. If the device does have one check to see if it is on correctly. It may be inhibiting contact with the screen if it is on incorrectly.

Restarting ¶ 

Turn the Fit off and on. This may fix the problem.

Screen Failure ¶ 

If the device still is not registering it may be complete screen failure. At this point you can try to replace your screen using our replacement guide, or send it into Samsung. Click here for a guide on replacing the screen of your Gear Fit.

Heart Rate Is Not Being Tracked ¶ 

You are working out and you notice that your hear rate is not being tracked.

Power ¶ 

Check to see if the device is on. The device may have run out of battery while you were running. Recharge the battery if it is drained, if not just simply hold the on button to turn the device back on.

Sensor ¶ 

Make sure that there is no clothing or material obstructing the heart rate sensor from your skin.

Restarting ¶ 

If the heart rate sensor still does not work restart the device. Check to see if the device is registering your heart rate now.

Heart Rate Hardware Failure ¶ 

If the device's heart rate sensor still is not functioning, the heart rate sensor chip may have been damaged. You can either replace the sensor yourself or send it into Samsung for repair.

Cannot Connect Gear Fit to Other Devices Via Bluetooth ¶ 

You cannot connect your phone, tablet etc. to the Gear Fit.

Device Compatibility ¶ 

If the Gear Fit is not connecting to your desired device, make sure your device is compatible. The list below gives all the compatible devices to the Gear Fit.

  • Phones
    • Galaxy S3
    • Galaxy Note2
    • Galaxy S4
    • Galaxy Mega 5.8
    • Galaxy Mega 6.3
    • Galaxy S4 Zoom
    • Galaxy S4 Active
    • Galaxy S4 Mini
    • Galaxy Note3
    • Galaxy Grand2
    • Galaxy Note3 Neo
    • Galaxy S5
  • Tablets
    • Galaxy Tab 10.1
    • Galaxy Tab4 8.0
    • Galaxy Tab4 7.0
    • Galaxy TabPRO 12.2
    • Galaxy TabPRO 10.1
    • Galaxy TabPRO 8.4
    • Galaxy NotePRO 12.2
    • Galaxy Note 10.1 2014 Edition

Device is Out of Range ¶ 

If the device is compatible to the Gear Fit then make sure it is within 30 ft. of the watch. Also make sure there are no obstacles between the two devices such as walls, human bodies, or fences.

Mobile Device Antenna ¶ 

When connecting the device to the Gear Fit, ensure that its antenna is not being touched by your hand. The device's antenna may also be damaged causing no connection between the Gear Fit.

Software Update ¶ 

Having the latest version of the Gear Fit Manager App is necessary for the device to connect to the Gear Fit.

Battery Drainage ¶ 

Battery quickly drains after use and does not meet the expected 3-4 day battery life.

Device Overuse ¶ 

The battery may be overused from screen brightness and constantly turning it on. Constant charging which shortens the life expectancy and may require a replacement.

Battery Replacement ¶ 

The battery may be dead and require a new one. For battery replacement refer you may refer to our guide on how to do it. Click here for a guide on replacing the battery of your Gear Fit.

Additional Information ¶ 

If your problem is not covered here or you require additional information to fix your device, the following links may help.

22 Comments

try "Connection Fixer for Gear Fit" in google play.

https://play.google.com/store/apps/detai...

ensanamarezost1 - Reply

My gear fit 90E5 keeps disconnecting from Bluetooth any idea why

Stuart - Reply

My gear fit screen is going in and out flashing and you can't see screen. Only had it a year. Called samsung they said it would cost $108.00 to fix it. BS, i only paid $100 for it a year ago. Took it to best buy to get them to do a factory rest and update worked for 4 days then started acting up agian.

Trena Bennett - Reply

I keep getting a 0EF1 error message when booting up to connect.

nicholascowell12 - Reply

Please help me out with this issue

nicholascowell12 - Reply

My Gear is paired with Samsung S6, which is paired with the Bluetooth in my car. Every phone call that I make or receive while in the car is interrupted for several seconds at a time. Is this normal or do I need to change any settings.

This problem is not experienced if I disconnect Gear from my Phone while I am in the car.

Niten - Reply

every time i try and boot up the device it goes straight to an error message (0EF1) between the phone and fit icons. please help!

nicholascowell12 - Reply

My Gearfit has worked well for 18 months. However now it's in a perpetual loop of restart / reboot. I cannot get it to turn off. Any suggestions?

Steve Chernack - Reply

My gear fit will not charge. Please help me

Agyei - Reply

Please my gear fit will not charge

Agyei - Reply

My phone crashed and I had to perform a factory reset on it before disconnecting my gear fit 2 or backing it up. Is there any way to connect it back up to my newly reset phone without erasing all my progress on the gear fit?

Jade - Reply

Just got my gear fit last week and already unable to turn on. Totally black screen ...not doing a dam thing..had it plugged in all night and brought the charger in with me here to work to see if I can get it to wrok..still nothing...im thinking I am going to take it back..money not well spent

Nicole - Reply

I had my Fit2 paired with a Samsung Level Pro Bluetooth headset through my S7. I disconnected it and tried pairing it with a Sony Bluetooth headset. It didn't work so I tried to pair it back with the Samsung headset but now it just keeps saying it can't find any Bluetooth headset (the headset is on and the Sony headset is off and unpaired :( ).

Mary Jo - Reply

My gear fit is not staying on and I have followed all trouble shooting protocol... Can you send me a customer service contact number please... kenneymyles@gmail.com.

milesmedley - Reply

Every time I try to set it to bicycle activity when I ride my stationary bike, it will start the countdown, work for about 15 seconds and then auto pause. No matter how many times I press it to continue, it will keep auto pausing. Anyone else have trouble with this?

Lori Dolman - Reply

The time on my gearfit has fast forwarded two full hours and cannot figure out why. Already reset it and did not fx the problem. Turned off phone AND gearfit and restarted both and that did not help. WTH?

Kathy Serrano - Reply

When I tap on any of my features on my gear fit 2 they don't open?? Ie. Heart rate , 24hr log etc.. why is this happening??

robyn - Reply

Same Robyn did anyone reply ?

mars42 -

charged device overnight. put it on and found out I had walked 300+ steps overnight and went up 59 flights of stairs! Nice workout I never did. What gives?

enelson1304 - Reply

I have just received my brand new gear fit 2 and it wont even charge, switch on or anything? I have tried all I know. Help please???

Carmel - Reply

I have a original Gear fit, worked ok for a couple of years, but it has now switched on with just the words Gear Fit Manager & lots of Chinese writing, how do I get back to the normal display. I have tried restarting several times.

Karen Roberts - Reply

My Gear Fit 2 does not have the wrist worn on option under the Display settings. I was going to look into trying that to resolve my issue.

Ultimate issue - I apparently can climb 22 flights of stairs walking from my bed to my bathroom in the morning.....approximately 10 steps. I've reset it several times, I am completely at a lose. It's become completely worthless at this point. I paid too much money for this.

Kimberly Warfield - Reply

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