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Samsung Galaxy Tab Pro 8.4 Troubleshooting

Released February 2014. Identified by Serial Number RF2F216QNLL

Device Does Not Turn On ¶ 

The tablet will not respond or show any sign of powering up

The Battery May Need to be Charged ¶ 

Plug in the tablet to a power adapter and see if the device turns on after being connected for a few minutes.

Faulty Power Adapter ¶ 

If your device is plugged in but still does not appear to be charging, your power adapter may be faulty. Consider purchasing or try using another adapter.

Faulty Charging Port ¶ 

If you are using a functional power adapter, then the device's charging port may be damaged and may need replacement.

Try Performing a Device Power Reset ¶ 

Press and hold the volume down button 10-15 seconds

Speakers are not Functioning ¶ 

Audio is not sounding loud enough or your is distorted.

Volume is Turned All the Way Down ¶ 

Raise the volume by pressing on the upper side of the large button on the right side of the tablet.

Faulty Speakers ¶ 

The tablet's speakers may be damaged and may need replacing.

Screen Does Not Turn On ¶ 

The device is turned on but the screen does not display anything or lights up.

Faulty LED Display ¶ 

If the device is on, but the display does not light up, the display may be faulty and need to be replaced.

Check for Cracks on the Screen ¶ 

If there are cracks in the screen, the display may have been damaged and need to be replaced.

Device Lights Up but Nothing Appears on the Screen ¶ 

The Operating System may be damaged and the device may need to be reset to factory settings.

Try Performing Factory Reset ¶ 

(Only do this if absolutely necessary as it will delete all your information on the device)

1. Power the device off.

2. Press and hold the Volume Up button and then press the Power button to power on the device.

3. Release the Volume Up button and the Power button when the Samsung logo displays on the screen.

4. Use the Volume Up button to select the small Android with an arrow icon.

5. Press the Volume down button.

6. Use the Volume button to select Recovery Console then press the Power button.

7. From the Recovery screen, use the Volume button to select Wipe Data / Factory

8. Reset then press the Power button.

9. Use the Volume button to select Yes then press the Power button.

10. Once the Factory Reset has been completed, use the Volume button to select Reboot System Now then press the Power button.

The Cable Connecting the LCD to the Motherboard may be Disconnected ¶ 

The Ribbon cable that connects the screen to the motherboard may have come loose causing no image on the screen. If it appears that the cable has been disconnected try reconnecting it.

WiFi Connectivity Issues ¶ 

Your Samsung Galaxy Tablet is experiencing WiFi connectivity issues that are preventing you from using the internet.

WiFi Antenna might be Turned Off ¶ 

Check if your antenna is turned on. Touch the top of the tablet’s screen and swipe downward to open the Notification Panel. If the WiFi icon is grey, then touch the icon once to turn it on; it should turn green.

Device is not in Range of any Known WiFi Networks ¶ 

Try to locate a WiFi network and get close enough to gain a signal. If the device does not seem to be connecting automatically, swipe downward to open the Notification Panel, press and hold the WiFi icon and try connecting to a open network.

WiFi Antenna might be Damaged and Needs Replacement ¶ 

If your WiFi antenna is turned on and it is not detecting any nearby networks, then your antenna might need to be replaced.

Device Is Not Able To Hold A Charge ¶ 

The battery may be damaged or just need replacement from general wear.

The Battery May Be Damaged ¶ 

A new battery may need to be installed. Follow this guide on how to replace it.

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