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Samsung Galaxy Tab 8.9 Troubleshooting

Released October 2nd 2011, Model Number GT-P7310

Galaxy tab will not play audio from speakers ¶ 

No matter what audio application, the sound will not work through the built-in speakers. Even with the volume turned on to maximum level!

Unresponsive Software ¶ 

Try refreshing your device by holding the power button for 5 to 7 seconds to power off, wait 1 minute, and power on the device.

Headphone Port Malfunction ¶ 

Check sound in the headphone port.

If it does work with the headphones, then the device could be thinking that the headphones are still plugged in, even though they are not.

If still no sound, then attempt Hard Reset, also known as Factory Reset.

Hard Reset ¶ 

WARNING: This form of reset will erase all data and preferences from your device’s internal storage including, music and documents, system and apps data and settings, and user data. So make sure to back up anything you want to save.

  • Option 1
    1. Go to the Home Screen
    2. Press the Menu key
    3. Then Settings
    4. Then Privacy
    5. Then Factory Data reset
    6. Follow the prompts to perform the Reset
  • Option 2
    1. Power off the device
    2. Hold the Up Volume button
    3. Then, while still pressing the Up Volume button, press the Power button for 10 to 15 seconds
    4. Use the Volume buttons to navigate up and down the menus to the option WIPE DATA/FACTORY RESET
    5. Choose the option by using the Power button

Bad Speakers ¶ 

It is possible that the speakers could have physical damage.

Bad motherboard board ¶ 

If nothing else works, there might be a problem with the hardware.

Galaxy tab will not play audio from headphones ¶ 

Volume is turned up to maximum and is not muted. Tested sound on various applications and headphones, and no sound is coming from any of them, but sound is coming through speakers

Unresponsive software ¶ 

There may be a problem with your device's software. First complete a soft reset, and if still no sound, then a hard reset.

Soft Reset ¶ 

A soft reset is forcing the device to shut down. Simply hold the power button for 5 to 7 seconds to power off, wait 1 minute, and power on the device.

Hard Reset ¶ 

WARNING: This form of reset will erase all data and preferences from the device’s internal storage including, music and documents, system and apps data and settings, and user data. So make sure to back up anything you want to save.

  • Option 1
    1. Go to Home Screen
    2. Press Menu key
    3. Then Settings
    4. Then Privacy
    5. Then Factory Data reset
    6. Follow the prompts to perform the Reset
  • Option 2
    1. Power off device
    2. Hold the Up Volume button
    3. Then, while still pressing the Up Volume button, press the Power button for 10 to 15 seconds
    4. Use the Volume buttons to navigate up and down the menus to the option WIPE DATA/FACTORY RESET
    5. Choose the option by using the Power button

Loose Headphone Port ¶ 

Because the port is loose, the device may not think the there is a headphone plugged in. you can either tighten or [invalid guide link] the port.

Dead Battery ¶ 

The battery can no longer hold a charge. Capable of being turned on only when plugged in with charger, but when the charger is unplugged, the device will immediately power off.

Battery Has Lived Its Life ¶ 

The battery is no longer usable and will have to be replaced.

Camera on Galaxy Tab is not working ¶ 

Use the Camera shortcut, the app starts, but see nothing for the camera image.

Software Problem ¶ 

There can be a problem with the camera's software. You can reset the settings for the camera application by clearing the cache and data.

If it doesn't work, try and soft reset and test. If it still doesn't work try a Hard reset

Soft Reset ¶ 

Do not tear apart your device just yet! Try this simple fix first! A soft reset is forcing the device to shut down. Simply hold the power button for 5 to 7 seconds to power off, wait 1 minute, and power on the device.

Hard Reset ¶ 

WARNING: This form of reset will erase all data and preferences from your device’s internal storage including, music and documents, system and apps data and settings, and user data. So make sure to back up anything you want to save.

  • Option 1
    1. Go to the Home Screen
    2. Press the Menu key
    3. Then Settings
    4. Then Privacy
    5. Then Factory Data reset
    6. Follow the prompts to perform the Reset
  • Option 2
    1. Power off the device
    2. Hold the Up Volume button
    3. Then, while still pressing the Up Volume button, press the Power button for 10 to 15 seconds
    4. Use the Volume buttons to navigate up and down the menus to the option WIPE DATA/FACTORY RESET
    5. Choose the option by using the Power button

Connection Problems ¶ 

There may be some physical connection problems with the camera.

Galaxy Tab is Not Charging ¶ 

When charger cord is plugged in, the device is not charging.

No Power to Cord ¶ 

Make sure that the cord is plugged into a wall socket that has power going to it.

Note: The device will not charge when connected to a computer USB port because the voltage from the port is too weak.

Broken Cord ¶ 

Sometimes, through wear-and-tear, there may be a tear in the cord’s protective covering. This may be shorting the electric current traveling through the cord and not providing enough electricity. The cord can either be spliced or replaced.

Broken Charger Connector ¶ 

The connector for the charger may be broken.

Broken Charger Port ¶ 

The part where the connector for the charger connects with the device may be broken or dusty.

If it is dusty, use an can of air to clean it out.

If broken, you will have to [invalid guide link].

Unresponsize Screen ¶ 

''Sometimes the screen freezes up and a forced reset has to be done." ¶ 

Needs to Be Updated ¶ 

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Sometimes because the device the is outdated, this an cause problems with running applications that are meant for the updated version.

  • Check your version
    1. Go to the Home Screen
    2. Press the Menu key
    3. Then Settings
    4. Then About Device
    5. Tap on Software Update
    6. Then Update Now
    7. It should tell you if you are in need of update or not.
      • If you do complete update.

Software Problem ¶ 

There is probably a problem with your software. you can either do a hard reset or contact the manufacture.

One Comment

My camera isn't working and the light on the back will not turn off I've tried everything

Jodee Sapp - Reply

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