Tablet has issue powering on ¶ 

The Tablet either doesn't power on at all or has issues getting past start up.

Tablet isn't charged ¶ 

If the tablet doesn't turn on, there is a chance that the tablet battery is drained and needs to be charged. To charge the tablet, plug the charger into an AC wall outlet and plug the micro USB plug into the micro USB slot on the tablet. A light should turn on, indicating that the tablet is charging. After a couple of hours, the tablet should be charged enough for use. Recommended at least 60% charge.

Faulty Power Button ¶ 

If the tablet battery is charged or the tablet has been connected with the AC charger for 2 hours and the device will not power on your power button will need to be replaced.

BIOS needs to be restarted ¶ 

The BIOS makes sure that the chips, ports, and CPU work together. If there an issue with the BIOS, this could prevent the tablet from turning on properly. This issue can be resolved by restarting the BIOS. To restart to BIOS, first power off the tablet completely. Then, remove the battery from the tablet. Next, hold the power button, with the battery still removed, for 60 seconds. This will drain the currents from all parts and restart the BIOS. After doing so, plug the battery back in and check if the issue persists.

Recent Firmware or Update Issue ¶ 

Something could have gone wrong with a recent update. To fix this issue, first power off the system. Next access the system recovery menu by holding the volume up, home, and power buttons. Use the volume buttons to navigate the menu. First try the "reboot system now" option. If the issue persists, access the system recovery menu again. This time, choose the "wipe data/factory reset" option. This will set the tablet back to it's original state. Note that this means all your data on the tablet will be lost. After you're done with this step, try reinstalling all the updates.

Tablet will not charge ¶ 

No matter what you do, you can't get your tablet to charge.

Faulty Charger ¶ 

If you are attempting to charge the tablet with a computer the charge rate is extremely slow (10 hours). We recommend for troubleshooting using a AC wall outlet and the charger provided with the tablet. If the charger that came with your tablet is not functional try a different AC charger that is compatible with your device. Check the manufacturer documentation that came with the charger to ensure it is compatible with your device. The device is charging if a lightning bolt is displayed over the battery icon in the upper right hand corner of the tablet display. If the tablet still will not charge try using a different micro USB cable. If your device still will not charge plug the charger into a different AC wall outlet.

Faulty micro USB port ¶ 

If your device will not recognize power being recieved through power supply cord connected to an AC wall outlet the USB charging connector in your device may need to be replaced. You can tell if it is recieveing power by looking at the upper right hand corner of the screen to see if a lightning bolt is displayed over the battery icon. First try a different AC adapter. If the tablet still will not charge try using a different micro USB cable. Try plugging it into a different AC wall outlet. If you are attempting to charge the tablet with a computer the charge rate is extremely slow. We recommend for troubleshooting using a AC wall outlet and the charger provided with the tablet. If your tablet still will not charge the charging receptacle in your device needs to be replaced.

Tablet shuts off when unplugged ¶ 

When the tablet is unplugged from the AC wall outlet, it shuts off.

Bad Battery ¶ 

With the device plugged into an AC wall outlet using the charger that came with your tablet confirm that it is charging. The tablet is charging if a lightning bolt is displayed over the battery icon in the right hand corner of the tablet display. Next confirm the battery is charged. From the home screen select settings then select battery. If the battery is displaying at least 5% and the tablet still shuts off when unplugged the battery needs to be replaced. If after 20 minutes of charging the battery does not display over 5% the battery needs to be replaced.

No audio/distorted audio from speakers ¶ 

You have no audio, low audio, or distorted audio through the main speakers.

Audio Muted ¶ 

From the home screen select Settings then select Sound then select Volume and set all three sliders (music, notifications and system) to their maximum position (to the right). If you did not hear anything from your speakers when you adjusted the sliders in the last step both your speakers need to be replaced.

Debris in Speakers ¶ 

Check the speaker openings for foreign debris; even lint can affect the sound from your speakers. The speakers are the oval openings located on the bottom of your device on either side of the charging plug. If there are debris in either one use an aerosol keyboard cleaner spray to clear them. If you have more stubborn debris a small hobby paint brush or even an old tooth brush can be used to sweep away the debris.

If there is a sticky substance in your speakers do not use any liquids to attempt to clean them. This may ruin the speakers and there will be a risk of electric shock. You will need to remove the back cover, battery and speakers to clean out the speaker openings.

Speaker failure ¶ 

If the above steps have not fixed your problem it is likely at least one of your speakers needs replaced. If you have some audio but it seems distorted it is important to determine if one speaker or both is faulty. While playing your favorite song cover one speaker with your thumb if the distortion goes away the speaker you covered is the one you will need to replace.

If you have low audio it is likely at least one of your speakers has failed. From the home screen select Settings then select Sound then select Volume and set all three sliders (music, notifications and system) to their maximum position (to the right). If your volume is still too low cover one of the speakers with your thumb if the volume doesn't change the speaker you covered is faulty and needs to be replaced. If the volume decreased and is now very faint the uncovered speaker is faulty and needs to be replaced.

Faulty Screen ¶ 

"Your screen is cracked, doesn't respond, or doesn't display anything"

Screen is cracked ¶ 

If you cracked your screen, due to dropping it or it getting hit, then you have to replace the screen. To replace the screen, follow the steps in this guide.

Digitizer is broken ¶ 

If your device is not responding to your touch nor to the S Pen then the digitizer is either not calibrated properly or it is broken. First, try calibrating your device. If you go to settings, there is a calibration option. If you are unable to access this option or you are unable to complete the calibration, then the digitizer is damaged to the point that it requires replacement.

LCD is faint or out ¶ 

If your device is faintly lit, your screen brightness may be low. Trying changing the brightness by going to the brightness setting. If this doesn't work or your screen is out altogether, then your screen LCD has to be replaced.

No audio/distorted audio from headphones ¶ 

You have no audio, low audio, or distorted audio when headphones firmly in headphone jack.

Faulty headphone jack ¶ 

If your headphones will not recognize audio or has distorted audio from your device while connected properly to the headphone jack, the headphone jack in your device may need to be replaced. You can tell if it there is audio coming from the device by simply unplugging your headphones and turning up the volume of your device. If there is audio coming from the device when the headphones are unplugged try a different set of headphones. If you still can't hear any audio from the tablet the headphone jack needs to be replaced.

No response from volume buttons ¶ 

There is no response to the audio when adjusting the volume of the device.

Faulty volume buttons ¶ 

If you press your volume buttons and get no response from your device then you will need to check to see if they are truly not working. To make sure that they are not working properly press firmly on each button. If you get no response you can feel if the buttons are mashed, when pressing down on each button feel if you get a response. You should feel a solid press down as well as the button returning to it's original position. If you still get no response then your volume buttons need to be replaced.

13 Comments

on my galaxcy note 4 (8.0) white tablet. down loaded soliaire app. now screen is frozen on no key work , cant take back cover off. please help.

mark walker - Reply

please help on my wht. 8.0 tablet. thanks.

mark walker - Reply

The Samsung keyboard does not display, how to solve it?

iansun2014 - Reply

My note8.0 is not charging. What could be wrong. Charger is working on other phones. Usb port is working on other OTG devices e.g. flash drives, usb keyboard and mouse but not charging. Pls. Help thanks!

alekhzandreus - Reply

My settings and arrow at the bottom of my tablet is on, but they don't work when touched, how can I fix ghis problem? Thank you

aniemax - Reply

My tablet Samsung 8.0 bottom 2 lights for settings and back arrow don't work, they are lit, how can I fix this problem? Thank you

aniemax - Reply

I replace the digitizer and LCD display on my Note 8.0 when I powered 8 inch note on it will not respond to touch as it should and also the screen jumping anybody else had this issue

sc00by252003 - Reply

Went onto the internet then screen started to flicker and then kept saying Google play services not responding and then when restarted the tablet and then it just froze and kept on flickering and then it decided to freeze and then not let me use anything on the tablet and it still won't work now and it is still frozen and dont know what to do. Could someone please contact me back as we need the tablet working.

amberlouisechadwick - Reply

My samsung galaxy notebook 8 is locking up, wont do anything. So I hold down on off button and it comes back on . It just started doing this today, is there any fix, what can I do, I love this. Please help

bapfei - Reply

i have tried to encrypt my tab & it has asked me to set a password and i did.

NOW THE PROBLEM IS I it is asking me for a pin instead of a password

caavavsa - Reply

When selecting the button to shut off programs running, I get this message. ..

The process Com.android.systemui has stopped. How do I fix it

prutherford23 - Reply

I just tried to download some pictures I took and its saying "No new pictures today. I have tried 3 times and it still says no new pictures, the photos are in the Gallery, so what's the problem.

Colleen Stein - Reply

My beloved Note 8 (GT-N5100) - [cracked screen and all] failed to boot; I also couldnt factory reset-it using the multi-button press. It would however charge and show the 100% battery icon. It otherwise appeared to be "bricked". I did the remove battery and press power for 60 second trick - and behold - its back to life. That they didnt have stock for TabS2 at my local store - casued me to Google and find this site. Saved me the price of a new phablet! Take note of the observation made by @henriknaslund regarding the "Safe Unit" when disconnecting battery. I wonder in fact if that "Safe Unit" was the root cause of my problem. Disapointed also to find that only 6 of the 8 battery screws were fitted - presumably by Samsung workshop when I had the mother board replaced 12 months ago!

derek - Reply

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