PlayStation 3 Troubleshooting

Note: This troubleshooting guide covers all Playstation 3 consoles.

PS3 Does Not Turn On ¶ 

Your PS3 will not boot.

Power Cable ¶ 

Verify that the power cable is plugged in properly and not loose. Also, verify that your source of power (the outlet) functions correctly.

Yellow Light of Death ¶ 

The indicator light on the PlayStation 3 starts green, switches to yellow, and then quickly switches to red, and blinks indefinitely.

The PlayStation 3 will display this error for two different reasons. To determine what is causing the error on your console, turn the console on, and listen closely for the fan. If the fan powers on briefly, and then switches off, you have an issue with the motherboard. If the fan does not power on at all, then you likely have an issue with the power supply.

Motherboard ¶ 

The most common cause of the YLOD error and the PlayStation 3 failing to boot is a hardware malfunction on the motherboard. The error is caused by the failure of the solder joints between the CPU and GPU and the motherboard. This error can be fixed by re-soldering the chips to the motherboard, and, while not a 100% guaranteed fix, it is the best option for repairing the YLOD. iFixit offers both kits and guides to facilitate this fix.

Power Supply ¶ 

One cause of the PlayStation 3 not booting is a faulty power supply. A much smaller percentage of PS3 consoles will display the yellow light as a result of a faulty power supply. If the power supply is faulty, then it will need to be replaced.

PS3 Doesn't Read Optical Media ¶ 

There are two models of Blu-ray drives for the fat models of PlayStation 3, each with parts specific to their own model. The easiest way to tell which kind of drive is in your PlayStation 3 is to take the drive out and look at it. If the drive has an exposed control board on the bottom of the Blu-ray drive, the Blu-ray drive's model number is KEM-400. If there is no exposed control board, then the Blu-ray drive's model number is KEM-410.

If your PlayStation 3 is not reading discs, or is reading discs inconsistently, then follow this flow chart to fully diagnose the problems with your Blu-Ray Drive.

Step 1. Insert a disk into the PlayStation 3 Blu-ray Drive

  • Q1. Does the PlayStation accept the disk?
    • Yes - Go to "Step 2"
    • No - Go to "Q2"
  • Q2. Is the Blu-Ray Drive Blocked?-There is a physical barrier preventing your PS3 from drawing in disks
    • Yes - Go to "SOLUTION: Gear Alignment Reset"
    • No - Go to "Q3"
  • Q3. Does the disk eventually get drawn into the console? - You push the disk in ~3/4 of the the way, and the mechanism draws the disk into the console
    • Yes - Go to "SOLUTION: Broken sensor board."
    • No - Go to "SOLUTION: Faulty Control Board"

Step 2. Clean the Disk - Using a cleaning solution and a microfiber cloth, clean the disc.

  • Q4. Does the PlayStation read both Blu-ray disks and DVDs?
    • Yes - Go to "SOLUTION: Your done!
    • No, it reads one media type, but not the other - Go to "Step 5"
    • No - Go to "Step 3"

Step 3. Eject the disk

  • Q5. Did the disk come out in the same orientation that it was inserted?
    • Yes - Go to "Step 5"
    • No - Go to "Step 4"

Step 4. Re-insert the disk into the PlayStation 3

  • Q6. Is the loading wheel present on the XMB?
    • Yes - Go to "Step 5"
    • No - Go to "SOLUTION: Faulty Control Board"

Step 5. Clean the Lens

  • Q7. Does the PlayStation read both Blu-ray disks and DVDs?
    • Yes - Go to "SOLUTION: You're done!
    • No, it reads one media type, but not the other - Go to "SOLUTION: Faulty Lens"
    • No - Go to "Step 6"

Step 6. Eject the disk

  • Q8. Did the disk come out in the same orientation that it was inserted?
    • Yes - Go to "SOLUTION: Faulty Lens"
    • No - Go to "Step 7"

Step 7. Re-insert the disk into the PlayStation 3

  • Q9. Is the loading wheel present on the XMB?
    • Yes - Go to "SOLUTION: Faulty Lens"
    • No - Go to "SOLUTION: Faulty Control Board"

Solution: Gear Alignment Reset

Realigning the gears in the blu-ray drive is fairly simple. Depending on the type of Blu-ray drive you have, you will need to either follow this guide or this guide.

Solution: Broken Sensor Board

Only the KEM-400 optical drives have IR sensors for discerning when discs are inserted into the Blu-ray drive. If your IR Sensor is no longer working, you can attempt to replace it, however, it will in no way affect the performance of your Blu-ray drive.

Solution: Faulty Control Board

If you have judged that the Control Board is no longer functioning properly, then you will likely need to send your PlayStation to Sony. The Control Board is paired to the Motherboard and will only work with its original partner board.

Solution: You're done!

If everything is working great, then you no longer need this troubleshooting guide. Congratulations!

Solution: Faulty Lens

Being a very fragile piece of technology, it is easy for the lens to break. Both types of Blu-ray drives have a specific lens that will only work with that type of drive. Depending on which type of drive you have, follow this guide (KEM-400) or this guide (KEM-410)d to replace the laser

PS3 Freezes ¶ 

The PS3 continues to freeze or has excessive lag.

Restart the PS3 ¶ 

If your PS3 freezes, turn off the game system by holding down the power button. Turn it back on by pushing the power button again.

Internet Connection ¶ 

If you have continuous, excessive lag during online play, you should first verify that the ethernet cable is properly plugged in. Also, try restarting your router and/or modem. If you continue to have lag, the problem may be your internet connection. Talk to your service provider for additional help.

Note: The PS3 is not meant to be used with dial-up connections; it is designed for broadband networks.

Hard Drive ¶ 

If your PS3 lags or freezes when loading content from the hard drive, the drive either lacks free space or is faulty. To create more space, try removing items from your hard drive or getting a new hard drive with a higher storage capacity. A faulty hard drive must be replaced.

PS3 Sound/Video Problems ¶ 

The PS3 has problems pertaining to sound and video.

Sound ¶ 

For problems with sound:

  • Verify that the TV or audio system is not muted.
  • Check the settings of your audio output device to make sure it "sees" the PS3. Also, verify that you are using the correct audio cables and that they are properly connected.
  • When playing audio discs, verify that the music you are trying to play is not copy-protected. Certain copy-protected discs may not play.
  • Verify that your system's audio input and output settings are set up correctly.

Video ¶ 

For problems with video:

  • Verify that the input mode on your TV is compatible with the connectors used by the PS3.
  • Your PS3 video settings may have compatibility issues with your video output. To reset the PS3 to standard video, disconnect all components and hold down the power button for five seconds.
  • Ensure that the video definition is the same for both the TV and the PS3. When using a HDTV, the PS3 must be properly set up or the image will be distorted.

46 Comments

Interesting helpful Information. For more related discussions visit the PS3 Community - http://community.us.playstation.com/comm...

gerry smith - Reply

help me when i turn on my ps3 it stay with a green light but my screen says no signal so when i tried to turn off my ps3 it wont it stays on and i cant even do anything

iamthekiller91 -

i have the same problem didu find the problem?

nikosgena -

pls i hav a problem on my ps3, when i turn it on it switches itself off with a click and a beep sound, no yellow light....rely nid sme help pls

gee - Reply

I have this same exact problem did you find out an answer??please let me kno before my grandkids kill me...

pamela -

I have the exact same problem!!!, how did you solved it?

Rodrigo Marquez -

pls i have a problem with my play station 3......when ever i switch it one,it goes off itself with a click and beep sound....pls i need ur help....my email addy is usman@adibba.com...ill be expecting a reply please.

thanks.

Dan Galadima - Reply

Pls.. I also have the same problem with my ps3 when system continues to automatically switch off whenever I switched on. And when successfully operational say for over 10-20 minutes then it switched off again. I desperately need assistance.

Gordon Willie - Reply

I have a ps3 when I turned it on today it brings up , (the file system on your system is corrupted and has to b restored ) then it only give you the option to press X to continue, when you press X it starts loading and when it hits 48 % it jumps to 100 % and the TV goes blank and you can't do nothing , any 1 have any idea please

Shane o Brien - Reply

Mine too how can it be fixed

Glen -

My grandson has it to?

matt yellow earrings -

I too have the issue that was mentioned in the top comments, I turn on my system and the fan doesnt engage and about 2 seconds later it turns off completely as if it lost power. I looked through the list of possibilities and none of them match. Could someone please help me out?

Alex - Reply

my ps3 sounds like its about to take off and now seems to have crashed altogether!!!!! can any1 help???.......

billy

billy maclennan - Reply

My ps3 will turn on but then it turns it's self straight off please help

rowlandcolin80 - Reply

my ps3 said it had a dsn error so i tried to reset the system now when i try to sign into psn it loads a little then freezes. i tried to do it again then it loads a little less than before and it freezes. I try again loads less than the first two times and freezes. and it keeps loading less every time i try can someone please help me or at least send me somewhere where i can find the answer to this technical difficultly.

Pookman Rivera - Reply

my son moved the lens in our ps3 back and forth and now it wont read discs what do i do

kim binner - Reply

help plz..... When i turn it on the fan turn on 2 ............ plz help ...

Mister - Reply

where can i find the answers on these comments regarding their issues on PS3. to be clear, i do find the same exact questions with the others but no answers given or shown. How can i managed to look for the answer.

alex gordon - Reply

ps3 console 4 red dots are not flashing everything else works fine says i must wait 2- 3 hours

harley watson - Reply

I have a ps3 that turns on for a minute than off just before it starts the display on the screen. I have opened the playstation and replaced the power supply unit with a new one and I get the same problem. I also know of the two adjustment screws inside the power unit. Since I have replaced the power unit and have the same problem I disassembled the original unit and tried adjusting the screws. I have been unsuccessful with trial and error. So to reiterate I have a playstation 3 that turns on and starts operation but dies just before it displays the startup screen. I have replaced the power supply unit with a new one and have adjusted the adjustment screws on the old unit and still get the same problem with either unit. Any other ideas??

Kristofe Dulisch - Reply

ps3 saying start up error{800100006}

harlyn12 - Reply

an error occured in start up opperation {800100006} any one able to tell me what to do please

harlyn12 - Reply

When I turn on my PlayStation3 it's gives me an error message that there may be corrupted files so it needs to fix it so I do it the system restarts and freezes automatically I can't get into anything on my system plz help

steff - Reply

My PlayStation says can not start. The appropriate system storage was not found. Could somebody please help me Thanks?

jrushia0703 - Reply

My PlayStation turns on but 5 seconds to 5 minutes in. it freezes can somebody tell me what it is? ive tried almost everything

Kyrou Miratabi - Reply

Pls I need your assistance. Whenever I power it on, it blinks and the light change to yellow from which it finally turn to red light. Contacted some guys but couldn't be solved. Pls assist with best possible solution

adeolu - Reply

Play station goes off by itself.

Jorge Rosa - Reply

My daughter put a paper card in the disc slot so i took apart the ps3 to get it out. One of the white rollers to take the disc in seems to be missing so it won't load discs. I also vacuumed the dust while it was open. Now it will play movies that are already downloaded but when i try to open Netflix or playstation store the screen just turns black and i have to turn it off from the console. Did i kill it? Anyone have thoughts?

karencoutu33 - Reply

Hi,

I have a ps3 slim 320 gb, i used to play it regularly but somehow yesterday when i turned it on i heard a small sound like something exploded inside & also there was some kind of smell. So i immidiately pulled the plug . By that time whenever i tried to turn it on it showed green light then the light goes completely. Please help me if you can. Thank you.

fardeenkhan97 - Reply

This stuff doesn't work I had A Piece of plastic in my playstation and It said

Albert Einstein - Reply

I have a PlayStation 3 and when I plug it in and I try to turn it on it starts up, you can hear the tray turn like it is trying to load the disk then it shuts down, I have not opened it yet. what should i try first?

stacyrenewalker - Reply

my power light keeps turning off and on by itself playstation 3

mygirleve2000 - Reply

Hey everyone,

I have a cech 2003a and just replaced the lens with a brand new one and it is still not spinning it try to read the disk but on the main screen shows that is still reading it even though I have replaced the lens, the disk goea in and the realines itself and it still do not spin iv email sony and they said send it to them when I don't have the cash to do that what else could it he iv gone through everything and have no idea what it could be,

Please can someone help iv been trying since the 1st of April to get it to work.

Thank for reading this.

M.

Michael Reast - Reply

I am playing a role RPG game and the xp is no gaining and that will keep from leveling up.

sportscarder - Reply

My ps3 (cech 2001a) stopped reading games and disks in general. I bought a replacement and replaced it. The dealer sent a note explaining that the drive would need to be 'flashed' with the console's security key to work. Or, the easier way would be to swap the old board into the new drive. I swapped them and the drive didn't work. Swapped the new drive back and it accepts and spins but does not display that there's a disk. Anyone know how to flash this drive?

Cheffy - Reply

every time i insert a dvd into my PS3, it just goes into rewind mode non-stop. anyone know what this can be?

ffparamedikiwi - Reply

When I turn on my PS3 it says files corrupted and then I manually reset it and it freezes then I manually shut it off and it says again files corrupted and we go in that Loop over and over again can anyone help

Bianca Day - Reply

we have just bought a ps4 and put the ps3 into my sons bedroom. When we switch on the ps3 it only shows a black screen on the tv. How do we get it to work. I tried the holding the power button for five seconds or more and that did seem to work.

sjcooper5 - Reply

My ps3 won't come on displays the terms will not start system storage was not found several clicking noises.

patrickdoyle45 - Reply

Hello everyone I really need your help I have a ps3 slim 2003a and it as stopped reading discs I have put a brand new laser and mechanism and it still does not work is there anything I can do to get it to work again as my son misses playing with his friends on it so please please help

Michael Reast - Reply

Hi plz help with my ps3...it doesn't read disc at all I tried all methods to restart and restore the system but not working still

Brian -

I have a ps3 but of lately I can't watch any tv shows on the net cause non of the players are working please help

Elle jeff - Reply

Hi , my ps3 turns on fine but there's no picture I can hear everything but I can't see anything on the screen ! Can anyone help me ?

Luke Mc Caffrey - Reply

When i'm watching Netflix and Amazon both keep on stopping and restarting. Netflix with stop but the vol will keep going. Amazon will keep buffering. The internet is working and the router is good. Not sure what else to check.

redneckrider98 - Reply

I Have Had 2011 Slim Model PS3 Since 2015.I Have It Elevated,And It Is Taken Care Of Good. I Have 2 Accounts And They Both Have A Lot Of Game Saves From Multiple Games I Own. If It Gets YLOD,Is There ANY Way For Me To Recover ALL My Lost Data? Cuz I Have Completed Skyrim,Fallout NV,And I Have AT Least 25 Worlds On Minecraft.I Would Be Completely Destroyed If My PS3 Broke. Is There Any Way Do Get ALL My Data Back AND My PSN Profile? Because I'm Not Ranking Up Again On Battlefield 4.

Exodus MW3 - Reply

My PS3 says

No applicable update was found.

Connect storage media that contains update data of version 4.80 or later.

What does this mean I can't do anything.

Help

Lee veysey - Reply

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