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Device won't turn on.
No matter what I do, I can not get my Plantronics Voyager Legend to turn on.
Power button is broken.
If the power button is broken, follow steps in the Plantronics Voyager Legend battery replacement guide that details how to remove the buttons.
Dead battery.
It is possible that the battery has malfunctioned or become disconnected. Follow the steps in the Plantronics Voyager Legend battery replacement guide.
Water damage to battery.
Water damage could have caused a short in the battery. Replace the battery by following the Plantronics Voyager Legend battery replacement guide.
My voice is not clear to the receiver of the phone call.
The receivers of my phone call either can not hear me, or they are having a hard time hearing me.
Connect button is not working.
Either the Connect button has not been engaged or the Connect button has malfunctioned. Follow the steps in the Plantronics Voyager Legend microphone replacement guide to replace this button.
Microphone malfunctioned.
The microphone assembly consists of a voice tube and a circuit board. One or both of these components may have malfunctioned. To repair, follow the Plantronics Voyager Legend microphone replacement guide.
Water damage to the microphone assembly.
The microphone assembly has gotten wet, causing the circuit board to malfunction. To replace this component follow the steps in the Plantronics Voyager Legend microphone replacement guide.
I can't hear the person on the other end of the call.
I am having difficulty hearing through my device, or at times I can not hear anything at all.
Volume is turned down or off.
The volume may be turned down to a minimal level. Simply use the volume button to increase the volume level. Attempt this before disassembling the device unnecessarily.
Earpiece assembly is not working.
The earpiece unit could have become disconnected internally. Replace the earpiece assembly by following the Plantronics Voyager Legend earpiece replacement guide.
Water damage to speaker inside earpiece.
The device got wet causing the speaker system to malfunction. Replace the earpiece assembly using the Plantronics Voyager Legend earpiece replacement guide.
The earpiece does not fit correctly.
I cannot get the earpiece to fit correctly./I cannot get the earpiece to stay in my ear.
The orientation of the earpiece unit is not correctly aligned for the user's personal comfort.
The Plantronics Voyager Legend is comprised of three swiveling sections. The movement allotted by these different sections allow it to be placed on either the left or right side of the head. Try rotating the different segments slightly to see if a better fit can be achieved.
The soft, rubber, protective earpiece tip is damaged.
The soft clear earpiece located on the earpiece assembly may be damaged. Follow the steps in the Plantronics Voyager Legend earpiece replacement guide that detail the replacement of this component.
One or more of the components were damaged to cause the balance of the unit to become off-kilter.
The unit is balanced by the different components that comprise it. If one of these components becomes too damaged the unit will lose its ability to balance. Refer to the Plantronics Voyager Legend device page to find the appropriate guide for replacement of the damaged component.
The device will not connect a call or keeps dropping calls.
Whenever I am engaged in a call the device will either not connect or it will connect and then drop the call.
The battery is drained.
Plug the unit into the charger to see if this will remedy the problem.
The battery is defective.
It is possible that the battery is defective and will not hold enough charge to complete the call. If charging the unit does not work refer to the Plantronics Voyager Legend battery replacement guide to install a new battery.
The main internal circuit board is malfunctioning and needs to be replaced.
If the battery is not the problem, it is likely that the main circuit board has malfunctioned and needs to be replaced. Follow the steps in the Plantronics Voyager Legend battery replacement guide to locate the main circuit board, on which the battery is attached, to replace the circuitry.
86 Comments
The device cannot discovered by other devices in bluetooth scanning
Irawan Agus Sulistya - Reply
I mean, at the first time I buy it, the device is easily paired with my android phones. But never able to found by iOS devices. And then after a long time I didn"t use it, it cannot connect any longer with my android phones. it said that the password is incorrect. Can you help me I just upgrade the firmware, but still the problem remains.
Irawan Agus Sulistya - Reply
My headset keeps connecting/disconnecting don't know why.
cedricbeard34 - Reply
I took the advice of those that review and bought two of these units. One formy wife and one for me. When it works it's great. Then it just doesn't. (Apple 6 by the way) It will start to call and you can hear siri and then you have to pick up your phone. It shows it's still paired with blue tooth but it just doesn't work. We are both at our wits ends. Is there a fix for this or did I just waste money because of our apple phones?
walkh2o - Reply
I have a similar problem with one of the units I got, if you download the PLT hub app and try disabling "On ear detection", you lose a heap of the nice features but that got one of mine working.
koshatul -