An awesome student from our education program made this wiki. It is not managed by iFixit staff.
- Device won't turn on.
- My voice is not clear to the receiver of the phone call.
- I can't hear the person on the other end of the call.
- The earpiece does not fit correctly.
- The device will not connect a call or keeps dropping calls.
No matter what I do, I can not get my Plantronics Voyager Legend to turn on.
If the power button is broken, follow steps in the Plantronics Voyager Legend battery replacement guide that details how to remove the buttons.
It is possible that the battery has malfunctioned or become disconnected. Follow the steps in the Plantronics Voyager Legend battery replacement guide.
Water damage could have caused a short in the battery. Replace the battery by following the Plantronics Voyager Legend battery replacement guide.
The receivers of my phone call either can not hear me, or they are having a hard time hearing me.
Either the Connect button has not been engaged or the Connect button has malfunctioned. Follow the steps in the Plantronics Voyager Legend microphone replacement guide to replace this button.
The microphone assembly consists of a voice tube and a circuit board. One or both of these components may have malfunctioned. To repair, follow the Plantronics Voyager Legend microphone replacement guide.
The microphone assembly has gotten wet, causing the circuit board to malfunction. To replace this component follow the steps in the Plantronics Voyager Legend microphone replacement guide.
I am having difficulty hearing through my device, or at times I can not hear anything at all.
The volume may be turned down to a minimal level. Simply use the volume button to increase the volume level. Attempt this before disassembling the device unnecessarily.
The earpiece unit could have become disconnected internally. Replace the earpiece assembly by following the Plantronics Voyager Legend earpiece replacement guide.
The device got wet causing the speaker system to malfunction. Replace the earpiece assembly using the Plantronics Voyager Legend earpiece replacement guide.
I cannot get the earpiece to fit correctly./I cannot get the earpiece to stay in my ear.
The Plantronics Voyager Legend is comprised of three swiveling sections. The movement allotted by these different sections allow it to be placed on either the left or right side of the head. Try rotating the different segments slightly to see if a better fit can be achieved.
The soft clear earpiece located on the earpiece assembly may be damaged. Follow the steps in the Plantronics Voyager Legend earpiece replacement guide that detail the replacement of this component.
The unit is balanced by the different components that comprise it. If one of these components becomes too damaged the unit will lose its ability to balance. Refer to the Plantronics Voyager Legend device page to find the appropriate guide for replacement of the damaged component.
Whenever I am engaged in a call the device will either not connect or it will connect and then drop the call.
Plug the unit into the charger to see if this will remedy the problem.
It is possible that the battery is defective and will not hold enough charge to complete the call. If charging the unit does not work refer to the Plantronics Voyager Legend battery replacement guide to install a new battery.
If the battery is not the problem, it is likely that the main circuit board has malfunctioned and needs to be replaced. Follow the steps in the Plantronics Voyager Legend battery replacement guide to locate the main circuit board, on which the battery is attached, to replace the circuitry.