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Panasonic DMP-BD89 Troubleshooting

A troubleshooting guide for the Panasonic DMP-BD89

Player Won't Turn On ¶ 

Player won't show signs of turning on

External power line is disconnected or broken ¶ 

  • Check the power outlet to ensure that it is providing power. If necessary, test with other devices or check other outlets.
  • Check that all cords are properly connected and that there is no damage to the cords. If the cords are damaged then replace as necessary. Check if the power light turns on after replacement.

Disk Unable to Read ¶ 

Disk is inserted but unable to play

Disk is smudged or broken ¶ 

  • Try to clean using microfiber, using outward strokes from center to outside edge
  • Test using another disk. If it works then original disk is faulty.

Optical Disk Drive is Broken ¶ 

  • Refer to the iFixit optical drive troubleshooting page for more information:
  • If the guide does not fix the problem, the whole drive might need to be replaced. See [disk drive replacement guide placeholder link] for details.

Unable to Connect to Wifi ¶ 

Player is unable to access the internet

WiFi is not properly set up ¶ 

  • Make sure your wireless network is working with other devices, and is set up according to your internet provider’s specifications

WiFi Module is broken ¶ 

  • If it is only the wireless reciever that is broken, try running an ethernet cable into the port labelled “LAN” on the back panel of the player.
  • If this does not provide internet access, consider replacing the WiFi Module, see [replacement guide placeholder link] for details.

Player Freezes or Locks Up ¶ 

Player is turned on but is unresponsive

Requires a restart ¶ 

  • Unplug all cables and USB devices from the player
  • Unplug the power, wait for 30 seconds to a minute, and then reconnect and turn on the player.

Player froze during a firmware update ¶ 

  • Unplug all cables and USB devices from the player
  • Unplug the power, wait for 30 seconds to a minute, and then reconnect and turn on the player. Make sure the player is once again responsive.
  • Reset the player to factory default settings.
  • Complete the first time setup, and set up a network connection
  • Before attempting to access any network services or apps, perform the firmware update from the menu.

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