Phone will not turn on ¶ 

No matter what you do, the phone will not turn on.

Low battery ¶ 

If the phone will not turn on, the battery may simply be drained or bad. Plug phone into an AC adapter and see if anything happens. If the phone will no longer charge, the battery must be replaced.

Disconnected battery ¶ 

If plugging the phone in does not work, the battery may be disconnected. Be sure that the battery is secured into the phone. See Battery Replacement Guide.

Unresponsive power button ¶ 

If the phone will not turn on, the problem could be with the power button. Try disassembling the power button. See Power Button Guide.

Unresponsive screen ¶ 

If the problem lies with the screen, then the phone requires technical support for screen replacement.

Battery will not charge ¶ 

The battery will not charge when hooked up to the charger.

Disconnected charger ¶ 

If the battery will not charge, the problem may be that the charger is disconnected. Make sure that it is secured in both the phone and the power source.

NOTE: Be sure power source is fully functional.

Disconnected battery ¶ 

If the battery will not charge, it may be disconnected. Be sure that the battery is secured and connected to the phone. See Battery Replacement Guide.

Dead battery ¶ 

If the battery will not charge, it may be dead and a replacement battery will be needed.

Faulty charge port ¶ 

If the battery will not charge, the problem could be that the charge port is faulty or disconnected. See Charge Port Replacement Guide.

Cannot hear through earpiece ¶ 

You cannot hear through the earpiece during calls, voicemail, etc.

Low volume ¶ 

If you cannot hear through the earpiece, the volume may be too low. Increase the volume using the vertical keys on the side of the phone. It may also help to make sure the volume keys are unobstructed. See Case Replacement Guide.

Poor signal strength ¶ 

If you cannot hear through the earpiece, the signal strength may be poor. If indoors move near a window or go outside. If outdoors move to a different area.

Broken speaker ¶ 

If you cannot hear through the earpiece, the speaker may be broken and requires technical support for speaker replacement.

Screen will not display anything ¶ 

Nothing will show up on the screen.

Poor signal strength ¶ 

If the screen will not display anything, the signal strength may be poor. If indoors move near a window or go outside. If outdoors move to a different area.

Loose screen connection or broken screen ¶ 

If the screen will not display anything, the screen connection may be loose or it may be broken. This requires technical support for screen replacement.

Phone will not send/receive calls ¶ 

The phone cannot send or receive any calls.

Low battery ¶ 

If the phone will not send/receive any calls, the battery may simply be drained or bad. Plug phone into an AC adapter and see if anything happens. If the phone will no longer charge, the battery must be replaced.

Poor signal strength ¶ 

If the phone will not send/receive any calls, the signal strength may be poor. If indoors move near a window or go outside. If outdoors move to a different area.

Unresponsive keypad ¶ 

If the phone will not send/receive any calls, the keypad may be unresponsive.

See below.

Obstructed antenna ¶ 

If the phone will not send/receive any calls, the antenna may be obstructed. Make sure that the top of the phone is not blocked by a hand or other object.

Keypad will not respond ¶ 

The keypad will not respond when pressed.

Low battery ¶ 

If the keypad will not respond, the battery may simply be drained or bad. Plug phone into an AC adapter and see if anything happens. If the phone will no longer charge, the battery must be replaced.

Loose/broken buttons ¶ 

If the keypad will not respond, the buttons may be broken or loose. See Keypad Replacement Guide.

Sticky keys ¶ 

Make sure keypad is clean and in proper position. See Keypad Replacement Guide.

Phone will not access voice mail ¶ 

The phone will not access voice mail

No mail service ¶ 

If the phone will not access voice mail, you may not have mail service. Call wireless provider.

Mail service not set up ¶ 

If the phone will not access voice mail, the mail service may not be set up. Call wireless provider.

Voice mail number not saved in phone ¶ 

If the phone will not access voice mail, the voice mail number may not be saved in the phone. Press Menu, go to Messages > Voice messages > Voice mailbox number. Enter voice mailbox number; press OK.

Saved voice mail number is incorrect ¶ 

If the phone will not access voice mail, the saved voice mail number may be incorrect. Call wireless provider.

Incorrect password ¶ 

If the phone will not access voice mail, the password may be incorrect. Call wireless provider.

Receiver cannot hear broadcasted voice ¶ 

The person receiving your call cannot hear your voice.

Blocked microphone ¶ 

If the receiver cannot hear your voice, the microphone may be blocked. Make sure that nothing is obstructing the microphone.

=== Loose/broken microphone===

If the receiver cannot hear your voice, the microphone may be loose or broken and the phone requires technical support for microphone replacement.

Phone is getting poor reception ¶ 

Calls may be crackling or silent.

Poor signal strength ¶ 

If the phone is getting poor reception, the signal strength may be poor. If indoors move near a window or go outside. If outdoors move to a different area.

Obstructed antenna ¶ 

If the phone is getting poor reception, the antenna may be obstructed. Make sure the top of the phone is not blocked.

Phone casing is cracked ¶ 

There are cracks in the phone case.

Cracked phone case ¶ 

If the phone casing is cracked, see Case Replacement Guide.

Cannot access memory card ¶ 

Can't get to the memory card.

SIM card is unresponsive ¶ 

If you cannot access the memory card, the SIM card may be unresponsive. See SIM Card Installation Guide.

Motherboard is bad ¶ 

Unresolved problems continue to occur.

If problems persist, see Circuit Board Replacement Guide.

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