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Neato Botvac 80 Troubleshooting

Released 2014. Part number 905-0079.

Robot travels a short distance, stops, then asks user to clear its path

Start up your robot and see if laser on top is rotating to scan the room. If laser is spinning consider using compressed air to clean the laser. If not, consider replacing the laser using Neato Botvac 80 Laser Replacement.

Make sure nothing is blocking the robot, it is flat on the ground, and there are no cords tangled. If problem persists, charge the robot until the light is solid green.

Robot will not hold a battery charge or turn on

If robot does not turn on or charges, leaves base, and then returns after only a few minutes consider replacing the battery using this Neato Botvac 80 Battery Replacement.

Make sure the dock is plugged in and the robot fully touches the charging contacts. If no charge indicator lights up on the robot, a new charger may need to be purchased.

Robot seems to lose its effectiveness while cleaning

Make sure to clean the brushes and filter as they accumulate debris after frequent usage.

Every once in a while, the robot needs a calibration to improve battery performance.

Robot does not respond to button commands, and may even not turn on

Make sure the battery is seated correctly. If the battery is not properly installed remove and reset it.

If the robot seems to be fully charged but will not move or the LCD does not show up, there may be a problem with the software. Unfortunately Neato no longer provides software updates for the Botvac 80, although some users have had success by letting the robot's battery fully drain and charging it to full.

The robot will continually get stuck or run into doors/walls.

The robot may be dirty you can clean the sensors with a Q-Tip on the sensors to remove any dust, use an air compressor to blow out the filter and dust bin, and clean off the brushes, remove any hair from anywhere you can. Replace the brush using Neato Botvac 80 Brush Replacement.

There may be a problem with the robot's wheels. they might be dirty and a simple cleaning might help. Other than that the wheels might be damaged and you'll need to replace them. Try replacing the wheels with Neato Botvac 80 Wheel Replacement.


The problem I have with my Neato is, it continually gives an error message saying, “My brush is stuck, free my brush.” I have cleaned the brush three times now, it’s very clean, including the bearings. I am still getting the Free my brush error message.

Any help is welcome

shelbyclay3 - Reply

I have the same problem, we’re you ever able to fix it?

Jeremy Pryor -

If you pull out the brush, you’ll see that little orange piece sticking out of the side. Pull on that to free it and make sure it spins.

Jordan Herring -

My Neato keeps getting stuck on the wall. I’ve cleaned the sensor with a Q-tip and dust spray. It’s still doing the same thing. I just runs right into the first wall it encounters and says it’s stuck. What should I do? It’s only 6 months old.

Lindsay Slimski - Reply

Neato show put my dirt bin error when the filter is fixed and won’t run. If I remove the filter it runs properly. What could be the reason?

Karthikeyan Rajendran - Reply

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