Motorola i1000plus Troubleshooting

Battery Will Not Hold a Charge ¶ 

The phone functions properly, but it will not stay powered on for very long. Even when the battery has a full charge, it will not last for the rated time.

Battery is defective ¶ 

Over time, the capacity of a battery will decrease, and there is no way to retrieve this lost capacity. To solve this problem, replace the battery in the back of the phone with a new battery. See the replacement guide here.

Cannot Use Phone ¶ 

Your phone powers on and the screen works. However, the cannot perform any actions, such as placing calls, with the phone.

Phone is locked ¶ 

The Motorola i1000plus has an option to lock the phone in order to prevent unauthorized access. To unlock the phone, first try to enter the last three digits of your phone number to unlock the phone. If that does not work, enter the factory preset lock code of '123' to unlock the phone. If neither of the previous two unlock codes work, call your service provider to unlock the phone.

Keypad is defective ¶ 

Without a functioning keypad, you will not be able to use this phone. If the buttons on the phone do not work, the keypad circuit board may be defective. To solve this problem, replace the keypad circuit board. See the replacement guide here.

Phone Will Not Power On ¶ 

Pressing the power button will not turn on the phone.

Battery is not attached ¶ 

The phone needs a source of power in order to operate. Verify that the battery is properly inserted in the back of the phone. See the replacement guide here.

Battery is not charged ¶ 

The battery must also have enough charge in order to power the phone. Verify that the battery is properly inserted in the back of the phone and then plug the charger into the bottom of the phone. Leave the charger plugged in for a few hours to charge the battery. Then, remove the charger and attempt to turn on the device.

No Display on the Screen ¶ 

Pressing the power button will turn on the phone, but there is no display on the screen.

The phone is not properly powered on ¶ 

Sometimes electronic devices do not power on properly. First, remove the battery from the phone to turn the phone off completely. See guide for battery removal (here). Then hold down the power button to turn the phone on again.

Screen ribbon cable is disconnected ¶ 

There is a small ribbon cable inside of the phone that connected the screen circuitry to the phone's motherboard. This ribbon cable can become disconnected. To solve this problem, simply reconnect the ribbon cable to the motherboard. View the motherboard replacement guide (here) to see the exact location of this ribbon cable.

Screen is defective ¶ 

If none of the above solutions work, the screen itself could be defective. Replace the screen in the phone to solve the problem. See the replacement guide here.

Cannot Place Phone Calls ¶ 

Phone will not connect to service network when attempting to make calls.

Not in service area ¶ 

Most of the time calls cannot be placed due to a poor signal strength in your area. Make sure your service provider has service in your location before attempting to place a call. Contact your service provider for a map of their cell phone services in your area.

Antenna not extended ¶ 

This device is equipped with an antenna to detect weaker signals. Extending the antenna will lead to better reception. Be sure the antenna is fully extended before attempting to place a call.

Antenna is loose or not connected ¶ 

The antenna can be easily removed. It may have come loose or be missing entirely. Be sure an antenna is present and properly inserted. You may need to replace antenna completely. See the replacement guide here.

Cannot Hear Person on Other End of Call ¶ 

Calls will go through, but you cannot hear the person on the other end of the call.

Not in service area ¶ 

Strong signals are required to make phone calls. Be sure your service provider has strong coverage in the area before placing the call. Contact your service provider for a map of their cell phone services in your area.

Bad speaker ¶ 

Like most electrical components, speakers have a certain lifespan. Speakers can stop working for more than one reason. To solve this problem, replace the speaker in the phone. See the replacement guide here.

Call Recipient Cannot Hear You ¶ 

Calls will also go through, but the person on the other end of the call cannot hear you.

Not in service area ¶ 

Strong signals are required to make phone calls. Be sure your service provider has strong coverage in the area before placing the call. Contact your service provider for a map of their cell phone services in your area.

Bad microphone ¶ 

Like most electrical components, microphones have a certain lifespan. Eventually the microphone will stop working, and need replacement. To solve this problem, replace the microphone in the phone. See the replacement guide here.

Persistent Problems ¶ 

If the above issues are not solved with any of the proposed solutions, or there are other persistent problems with the device, the root of the issue could be the motherboard.

Defective motherboard ¶ 

The motherboard is a critical component in this device. A defective motherboard can lead to numerous, and often strange, problems. To solve many persistent problems replace the motherboard in the phone. See the replacement guide here.

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