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Motorola V551 Troubleshooting

My phone won't hold a charge ¶ 

The phone won't turn on or dies suddenly for no apparent reason

Improperly Installed Battery ¶ 

Check to make sure you're battery is installed correctly and nothing is obstructing its connection with the phone.

Bad Charger ¶ 

Try to charge your phone on a different charger to see if yours may be broken before replacing any parts of your phone.

Dead Battery ¶ 

If the battery is old or it has been damaged by water, dropping, etc. then you may need to replace it with a new one.

I can't hear the person I'm talking to ¶ 

The call quality is fuzzy or goes in and out and I don't have reception problems

Bad connection between Logic Boards ¶ 

You should first check to see whether the upper and lower components of the phone are connected properly. A loose connection could prevent the upper components from working correctly. This can be found on step 5 of the Disassembling Motorola V551 Screen guide.

Earpiece speaker problems ¶ 

You're speaker could have a bad attachment, something obstructing it or be blown out. To check it follow this guide.

When I press the buttons my phone doesn't respond ¶ 

The buttons aren't pressing right or the phone doesn't recognize it when I press them

Keypad is out of place inside the phone ¶ 

If one or more of the buttons is depressed and will not come loose or stuck inside the phone you can fix it by following this guide.

Logic board is malfunctioning ¶ 

You're main logic board or the pressure sensors on it could be malfunctioning. If you've exhausted all other paths follow this guide to remove it.

A key has come off the keypad ¶ 

If you still have a button that has fallen off of the keypad it can be easily reattached. Follow this guide.

My inner/outer screen isn't working ¶ 

The screen is black or white or won't turn on or stay on.

Bad connection between Logic Boards ¶ 

You should first check to see whether the upper and lower components of the phone are connected properly. This can be found on page 4 of the Disassembling Motorola V551 Screen guide. A loose connection could prevent the upper components from working correctly.

Problems with upper Logic Board ¶ 

You're upper logic board could be malfunctioning. If you've exhausted all other paths follow this guide to remove it.

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