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Motorola Droid Turbo 2 Troubleshooting

Released October 2015. Model number: xt1585.

Front-Facing Camera does not Work ¶ 

When attempting to use the front-facing camera, an error message pops up or the app will not switch to the front camera.

Phone Needs to be Restarted ¶ 

Sometimes, a simple restart may fix your camera. To restart your phone, hold down the power button located on the right side of the phone until a window pops up on your screen. Then, press “Power Off." Turn your phone back on and check to see if the camera now works.

Too Many Background Applications Running ¶ 

You may need to close any unused background applications for the camera to work again. Do this by clicking on the “Apps” icon from the home screen, and then click on the “Settings” icon. In the selection menu, select “Apps," and at the top of this screen, select “Running." At the bottom of this window, tap “Close All” and confirm.

Conflicting Third Party Applications ¶ 

Third-party applications that use the camera, such as “Nova Launcher,” may conflict with your camera. To uninstall these apps, click on the “Apps” icon, navigate to the “Settings” icon, and tap on it. Next, tap on “Manage Applications” and click on the app you wish to uninstall. When prompted, tap “OK” and confirm your selection.

Cache Partition Needs Clearing ¶ 

Your phone's cache partition temporarily stores data. This may become cluttered and result in slow application performance or other application issues. To wipe the cache partition, first, power off your device. Then, hold down the volume down button and press and release the power button. A new interface should pop up. Navigate through this interface with the volume up and volume down buttons. Navigate down to “Recovery Mode” and use the power button to select it. After selecting, the Android logo will appear, and the device will begin wiping the cache partition. After the wiping is complete, hold down the volume down button and press and release the power button. The previous interface should pop up. Navigate down to “Reboot System Now." Your cache partition should now be cleared.

Broken Front-Facing Camera ¶ 

If the suggestions listed above do not work, you can replace the physical camera by following the front-facing camera replacement guide.

Rear-Facing Camera does not Work ¶ 

When using the rear-facing camera, an error message pops up or the camera does not turn on.

Phone Needs to be Restarted ¶ 

Sometimes, a simple restart may fix your camera. To restart your phone, hold down the power button located on the right side of the phone until a window pops up on your screen. Then, press “Power Off." Turn your phone back on and check to see if the camera now works.

Too Many Background Applications Running ¶ 

You may need to close any unused background applications for the camera to work again. Do this by clicking on the “Apps” icon from the home screen, and then click on the “Settings” icon. In the selection menu, select “Apps," and at the top of this screen, select “Running." At the bottom of this window, tap “Close All” and confirm.

Conflicting Third Party Applications ¶ 

Third-party applications that use the camera, such as “Nova Launcher,” may conflict with your camera. To uninstall these apps, click on the “Apps” icon, navigate to the “Settings” icon, and tap on it. Next, tap on “Manage Applications” and click on the app you wish to uninstall. When prompted, tap “OK” and confirm your selection.

Cache Partition Needs Clearing ¶ 

Your phone's cache partition temporarily stores data. This may become cluttered and result in slow application performance or other application issues. To wipe the cache partition, first, power off your device. Then, hold down the volume down button and press and release the power button. A new interface should pop up. Navigate through this interface with the volume up and volume down buttons. Navigate down to “Recovery Mode” and use the power button to select it. After selecting, the Android logo will appear, and the device will begin wiping the cache partition. After the wiping is complete, hold down the volume down button and press and release the power button. The previous interface should pop up. Navigate down to “Reboot System Now." Your cache partition should now be cleared.

Broken Rear-Facing Camera ¶ 

If the suggestions listed above do not work, you can replace the physical camera by following the rear-facing camera replacement guide.

Fast Draining Battery ¶ 

The battery seems to drain quickly and not hold the charge.

Multiple Background Applications Running ¶ 

To save the battery life, you may need to close any unused background applications. To do this, click on the “Apps” icon from the home screen and then click on the “Settings” icon. In the selection menu, select “Apps." At the top of this screen, select “Running." At the bottom of this window, tap “Close All” and confirm.

To see what applications are using the most battery life, tap the "Apps" icon, then tap "Settings." Scroll down and select "Battery." You will see the current battery life and the battery usage history.

Using Battery-Consuming Features ¶ 

Certain features can cause your phone to eat up the battery life. Using GPS, Bluetooth, and Wi-Fi can contribute to a low battery. Try turning off or reducing the use of these features to save the battery life.

A high screen brightness also contributes to low battery. To lower the screen brightness, click on the “Apps” icon and then click on the “Settings” icon. Next, select "Display" and then "Brightness Level." Move the slider with your finger to lower the brightness.

Faulty Battery ¶ 

If you have tried all of these suggestions and the battery still does not hold a charge, you may need to replace the battery. To replace the battery, use the battery replacement guide.

Low Sound During a Call ¶ 

While talking on the phone, the sound is very low or not working at all.

Volume Setting is Low ¶ 

Your volume setting may be too low or turned off. Turn up the volume by pressing the volume adjustment button on the side of the phone during a call.

Malfunctioning Earpiece Speaker ¶ 

If you have determined that your call volume is all the way up and you are still experiencing low call volume, you may need to replace the earpiece speaker. To replace the earpiece speaker, use the earpiece speaker replacement guide.

3 Comments

it won't let me get on the internet to log on to the wifi, please help.....

Edward Robinson - Reply

If you have a Droid Turbo 2 and the front facing camera isn't working go to your settings and check your display setting and make sure it's on the normal setting that it's not on a higher setting for larger text put it back to normal and your front face camera will work and your video will work

thomas maglich - Reply

Omg freaking genius!! It worked right after I switched it back to default for the font text and display. Thank you so much!!! I was trying to figure it out for awhile, thought maybe I messed up my system or something.

Addy Omic -

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