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Lenovo N22 Chromebook Troubleshooting

Chromebook Will Not Power On ¶ 

The Chromebook will not respond or show any sign of powering up.

Laptop May Not Be Fully Charged ¶ 

Make sure that the Chromebook is completely charged before turning it on. Leave the Chromebook plugged into its wall charger overnight. If the Chromebook still does not power on, it may be due to a different problem.

Faulty Power Adapter ¶ 

Make sure the power adapter is fully plugged in and the charging light is on. If the charging light on the adapter is off, while plugged in the adapter is faulty. Consider purchasing a replacement adapter.

Faulty Battery ¶ 

If the charging light on the power adapter is on when plugged into the wall socket, and the Chromebook will not turn on even when plugged into the adapter, the battery is faulty. Replace the battery using this guide.

Chromebook Will Not Charge ¶ 

Chromebook is plugged into the adapter yet fails to charge.

Loose Cable Connection ¶ 

Make sure that both ends of the power adapter cable are fully plugged into both the wall outlet and the charger port on the chromebook.

Faulty Power Adapter ¶ 

Make sure the power adapter is fully plugged in and the charging light on the cable is on. If the charging light on the adapter is off while plugged in, the adapter is faulty. Consider purchasing a replacement adapter.

Faulty Battery ¶ 

If the charging light on the power adapter is on when plugged into the wall socket, and the chromebook will not charge even when plugged into the adapter, the battery may be unable to hold a charge and is faulty. Replace the battery using this guide.

Mouse Touchpad Will Not Respond to Touch ¶ 

The mouse will not move when prompted to by your finger.

Temporary Malfunction ¶ 

Try to restart the computer. First, log out by using the keyboard command ctrl+shift+q. Then hold the power button for around ten seconds until the device powers off. After the device turns off, wait a few seconds before powering the device back on.

Improper Software Configuration ¶ 

If the mouse touchpad is still unresponsive, the issue may be with the software configuration for the touchpad. Try connecting an external mouse. If the external mouse is responsive, then there is a software issue and the settings may need to be changed. To change the touchpad settings, click on the Status Area in the lower right hand corner => Settings => Device => Touchpad Settings.

If the new mouse is also unresponsive, there maybe a software issue with the device. This problem is addressed in the next section.

ChromeOS is out of date ¶ 

If the software configuration or reconfiguration is accurate and the mouse pad still will not respond then the problem may lie in the software/operating system itself. Make sure that the ChromeOS is up to date.

Mouse Pad Ribbon Cable is Loose ¶ 

The mouse pad is connected to the motherboard of the computer through a ribbon cable underneath the keyboard, and may have been disconnected or loosened. To remove the keyboard and reconnect the ribbon cable use this guide.

Individual/Several Keys are Unresponsive ¶ 

Individual/Several keys on the keyboard do not respond or perform their function when pressed.

Temporary Malfunction ¶ 

Try to restart the computer. First, log out by using the keyboard command ctrl+shift+q. Then hold the power button for around ten seconds until the device powers off. After the device turns off, wait a few seconds before powering the device back on.

Improper Software Configuration ¶ 

If the keyboard keys are still unresponsive the issue may be with the software configuration with the current keyboard. To change the keyboard settings, click on the Status Area in the lower right hand corner => Settings => Device => Keyboard Settings. Adjust settings to see if the keyboard becomes responsive.

Dust or Dirt Buildup ¶ 

Dust or dirt may have built up under the affected keys. Remove the affected keys and clean any buildup. Either clean the keys with a soft rag, Q-tip, or compressed air. Be careful to not point the compressed air at your skin as that may create bubbles in your blood and kill you. Wear a mask when using compressed air to prevent debris from getting into your lungs. To remove individual keys follow this guide.

Ribbon Cable Has Poor Connection ¶ 

The keyboard is connected to the motherboard of the computer through a ribbon cable underneath the keyboard, and may have been disconnected or loosened. To remove the keyboard and locate the ribbon cable use this guide.

Faulty Keyboard ¶ 

If there is no buildup under the affected keys and the ribbon cable is not damaged or out of place, then the problem is with the keyboard itself and it will need to be replaced. To remove and replace the keyboard use this guide.

Chromebook Audio is Distorted ¶ 

Chromebook speaker audio is full of static or distorted.

Temporary Malfunction ¶ 

Try to restart the computer. First, log out by using the keyboard command ctrl+shift+q. Then hold the power button for around ten seconds until the device powers off. After the device turns off, wait a few seconds before powering the device back on.

Network Issues ¶ 

If the audio being played is being streamed from an online source, such as YouTube or Spotify, the distortion may be due to the network. Try testing the audio with a file saved on the Chromebook. If this audio is not distorted, the issue is with your network.

Dirty/Clogged Speakers ¶ 

The laptop speakers may have a buildup of dust or dirt that has occurred from basic usage. To clean the speakers, first remove the keyboard and locate the speakers, then either clean them with a soft rag, Q-tip, or compressed air. Be careful to not point the compressed air at your skin as that may create bubbles in your blood and kill you. Wear a mask when using compressed air to prevent debris from getting into your lungs. To remove the keyboard and locate the speakers use this guide.

Faulty Speakers ¶ 

If the computer has water damage, or if the speakers are completely free of dirt and dust, then the speakers themselves may be faulty and will need to be replaced. To remove and replace the speakers use this guide.

Chromebook Will Not Connect to the Internet ¶ 

Computer will not connect to a wifi network or the internet as a whole.

Temporary Malfunction ¶ 

Try to restart the computer. First, log out by using the keyboard command ctrl+shift+q. Then hold the power button for around ten seconds until the device powers off. After the device turns off, wait a few seconds before powering the device back on.

Router Issues ¶ 

When trying to connect to a network supplied by a router make sure that the router is not having connectivity issues. Try restarting your router or make sure that the router is allowing new connections or devices.

Computer May Not Recognize the Network ¶ 

The Chromebook may not be recognizing the network as available. Try forgetting the network and reconnecting to it in the wireless settings of the chromebook. If the network is private you may have to reenter your password and/or username.

Faulty Wireless Card ¶ 

The wireless card that allows your Chromebook to connect to wireless internet networks may have been damaged or faulty. To replace the wireless card follow this guide.

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