Introduction

Through this guide, you will be able to remove the Chromebook's keyboard from the back casing and expose the battery and motherboard underneath. The keyboard may need to be replaced if several keys are unresponsive, the keyboard as a whole is unresponsive, or the mouse/touchpad is unresponsive.

Power down the Chromebook before starting the repair.
  • Power down the Chromebook before starting the repair.

  • Opening the Chromebook voids the manufacturer warranty.

  • Flip the Chromebook so that the bottom is facing up.

  • Use a Phillips #1 screwdriver to remove the six 6.6 mm screws on the bottom.

  • Use a spudger to remove each of the 4 rubber feet.

  • Use a Phillips #1 screwdriver to remove the four additional screws under the rubber feet.

There is also a screw under each of the 4 rubber feet that must be removed.

Aaron Kurtz - Reply

Thank you for that little bit of important information. I almost torn apart the keyboard using too much force :)

Anthony Hillier -

@Aaron Kurtz, I just updated the guide. I’ll see if I can add any pictures later.

John Gillen - Reply

I feel like i’m doing something wrong. It’s hard to get the new keyboard pushed in. Im afraid i’m going to break it.

Jenna Bowman - Reply

I feel like I am doing something wrong. I got the keyboard off no problem. Put the replacement on and I feel like it’s going to break when I try to push it back in the frame.

Jenna Bowman - Reply

Flip the Chromebook back over and open the screen.
  • Flip the Chromebook back over and open the screen.

  • Wedge the plastic opening tool between the keyboard and the bottom of the Chromebook.

  • Run the plastic opening tool along the seam between the keyboard and the bottom of the Chromebook until the keyboard moves freely. Several tabs will pop out.

  • It is normal for the tabs to make a loud click when released. The corner tabs will be harder to release than the others and will make a louder click.

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  • Once the keyboard is released, grab the two top corners closest to the screen and slowly lift the keyboard up.

  • Do not lift the keyboard quickly or you might break the two cables that connect the keyboard to the motherboard.

  • Disconnect the cables by lifting up the retaining flaps on the black ZIF connectors.

  • Slowly pull the cables up and out of the connectors.

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  • Lift the keyboard up and off the back panel, exposing the motherboard and battery.

Hmmm. So I found that once I had got the keyboard section off the motherboard/battery section that there was a metal plate which was holding the keyboard in place. I found a YouTube video, White Angel I think, and showed how you could get the plate off to be able to replace the keyboard.

martin rodley - Reply

Conclusion

To reassemble your device, follow these instructions in reverse order.

One other person completed this guide.

Jackson Tucker

Member since: 04/26/2017

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Team

Cal Poly, Team S21-G1, Livingston Spring 2017 Member of Cal Poly, Team S21-G1, Livingston Spring 2017

CPSU-LIVINGSTON-S17S21G1

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One Comment

I have this laptop. The top right corner of the keyboard has popped out. How do I fix this?

Michael Faherty - Reply

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