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Lenovo Horizon 2s Troubleshooting

Released February 2015, identified by model number F0AT0002US. This troubleshooting page will help you solve issues the Lenovo Horizon 2s.

Horizon 2s Will Not Turn On ¶ 

The tablet will not respond or show any sign of powering on.

Faulty Power Adapter ¶ 

Ensure that the power adapter is plugged in at the wall and plugged into the device. If the light is not on the the power adapter may be faulty or the possibly the device. Consider getting a replacement adapter.

Faulty Battery ¶ 

If the light on the power adapter is on but the light on the device is off then the battery may need to be replaced. The connections for the battery may also be loose. Consider purchasing a new battery and replacing using this guide.

Horizon 2s Will Not Boot ¶ 

The tablet will not load the Operating System.

Hard Drive / Solid State Drive Error ¶ 

The hard drive or solid state drive may have corrupted memory affecting the system files. To fix this try the “Repair your computer” option in the boot menu. You can get to this menu by booting the Windows DVD for your Windows version. The drives may also be failing or have failed. If this has occurred, refer to this guide on how to replace the drives.

Screen Not Responding ¶ 

Screen will not display or respond to touch.

Faulty Digitizer ¶ 

The device that responds to touch on the tablet may have failed. It is recommended that you consider getting a full replacement screen and using this guide to replace it.

Audio is Distorted or Not Working ¶ 

Sound is not being output or is distorted.

Loose Wire Connection ¶ 

The plug used to connect the speaker the the motherboard may have become loose or unplugged. If this is the case, then follow this guide on how to take apart the tablet and reconnect it.

Faulty Driver ¶ 

If the audio is distorted or not working at all there may be a faulty driver installed. Reinstall the driver by going to this website and downloading the correct driver for the device.

Overheating ¶ 

Tablet is shutting down unexpectedly or providing error messages.

Debris in Fans ¶ 

The fan may be clogged due to excessive dust or debris. To clean the fan take apart the tablet using this guide. Then use computer duster to blow out the fans, or any other chosen method.

Loose Wire Connection ¶ 

The plug used to connect the devices within the tablet to the motherboard may have become loose or unplugged. If this is the case, then follow this guide on how to take apart the tablet and identify the wire needing reconnecting.

Inadequate Thermal Paste ¶ 

The processor and heat-sink may have an inadequate amount of thermal paste between them. Thermal paste allows heat to transfer quickly and evenly, if the thermal paste is applied correctly. Follow this guide on how to take apart the tablet and heat-sink to allow you to apply new thermal paste.

Video is Distorted ¶ 

Video is distorted, blurry, or discolored.

Incorrect Resolution ¶ 

The tablet may be using an incorrect resolution. To fix this go to the Resolution settings by right-clicking the desktop and selecting “Screen Resolution.” The ideal resolution for this tablet is 1920 x 1080.

Faulty Driver ¶ 

If the video is distorted there may be a faulty driver installed. Reinstall the driver by going to this website and downloading the correct driver for the device.

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