Lenovo 500e Chromebook 2nd Gen Troubleshooting

Device fails to power on or the device fails to charge when plugged in.

When the device is charging, a light will light up next to the charging port. If that light does not light up, then consider replacing the power adapter.

If the device charging light is on, but the device still fails to turn on, then the battery might be failing to hold a charge. Consider purchasing a new battery and replacing it using this guide.

One or more of the keys show no response when clicked.

Make sure there is no dust or debris underneath the faulty keycap by removing the key and cleaning everything underneath using this guild. If there is no debris and the keycap still appears to be not working, consider replacing the entire keyboard using this guide.

If most of the keycaps on the keyboard fail to operate and there is no buildup of dust and debris, consider replacing the entire keyboard using this guide.

The sound is muffled, staticky, or even complete fail to produce anything.

Dust and debris buildup is common in laptops, especially where sound is produced. Consider using a compressed air duster to get rid of the dust.

There is a chance the speakers could have a mechanical problem. If there is no sound at all, consider ordering replacement sound parts and using this guide to help replace them.

Bluetooth or WIFI is not working properly or at all.

Make sure that your connections are working properly.

If your Bluetooth or WIFI is not working whatsoever, and you have exhausted all other options, consider replacing your Bluetooth 5.1 WIFI Card using this guide.

The laptop is slow at times or continues to restart.

Some laptops have a variety of applications installed that the user is unaware of. This could potentially lead to the slowing down of the laptop. If your laptop is surprisingly slow, consider deleting applications that are useless to the user and to the laptop by doing it manually or downloading a malware program for efficient detection.

If removing malware did not help with the problem, then it is most likely the faulty OS. Some OS are downloaded onto the laptop with problems. Consider uninstalling chrome OS and reinstalling.

Your computer takes multiple times to start or takes you to an error page when it does boot up. 

The entire RAM that is installed on your computer is shared between Windows and each and every other program that is running. If the computer crashes during normal operation or times requiring memory intensive tasks then there may be bad RAM.

The main causality of this is improper shutdown of ones device. One way to resolve this problem is to get a Windows DVD for the version that you have. Other versions don't matter as long as it pertains to Windows XP, Vista, 7, or 8. Boot to the DVD, and choose “Repair your computer,” then click next. On this screen, pick “Startup Repair” and let it run. After this your computer will boot up properly if not go to Fix My Hard Drive.

If the device is having many issues turning on, then it may have a faulty motherboard. Consider replacing the motherboard with this guide.