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LG Phoenix 2 Troubleshooting

Released May 2016

Cracked screen ¶ 

Although a cracked screen does not always interfere with functionality, it is sometimes bothersome, since it obstructs vision. Nevertheless, a cracked screen, can lead to further problems, since the phone protection is damaged. Therefore it is recommended to replace the screen in case of a crack.

If your device has a cracked screen, you can replace it by following this guide.

Device does charge when connected, or does not hold charge for long ¶ 

The battery life of phones varies depending on the use and the applications run. However, if you have noticed that your battery is depleting too fast compare to your previous phones or with previous performance, you may want to check some of the following problems.

Damaged cable or charger ¶ 

I plug in my phone but it does not charge.

Check if the cable or charger present any visible damage, if that is the case you may need to get a new one. However if you want to verify that the charger is indeed the cause of the problem, try plugging the phone to a computer via the USB port. If there is no visible damage but still the battery doesn’t try to use a different method to charge the battery.

Bad battery contact ¶ 

Make sure to have a good connection between the phone and the charger. When the phone is well connected you will hear a sound, and a message saying "Charging XX%" will display for a moment. Also, a lightning symbol will appear on top of the battery symbol in the top right corner. If the battery was completely depleted you would not see anything until a few minutes have passed after you connected it to the charger.

Apps running on the background ¶ 

Sometimes applications running in the background can make the battery to drain faster. Therefore, a quick solution to this, is to press the square shaped button on the bottom of the screen and close any apps that you are not using by pressing the "X" on each of the windows.

Faulty Battery ¶ 

My device turns off and shows a message saying that there was a battery problem.

Sometimes battery can have a manufacturing problem, in which case you may need to contact your provider for a battery replacement. However, it can also be due to a faulty connection. Therefore, we suggest that you first remove the battery, clean the space with a dry microfiber cloth and put the battery back on. You can do this by following this tutorial.

Power and volume buttons are unresponsive ¶ 

The buttons on the back of my cell phone are stuck or unresponsive.

Sticky buttons ¶ 

If the buttons take longer to pop up, or are stuck, the reason could be that they are dirty and you will need to clean them. You can easily do this by gently passing a cotton swab moistened in water over the edges of the buttons. However, if you consider that a more thorough cleaning is needed, you can open the back of the phone to expose them. To do that follow this guide until step X.

Unresponsive buttons ¶ 

If your phone is off, and you cannot successfully turn it on by pressing the power button, first check that it is not a battery problem by connecting it to the charger. If the battery was completely depleted, it might take a couple of minutes for you to be able to proceed.

If your phone is on, but the buttons are unresponsive, you can try restarting the phone. To do this you will need to download an application (such as "Button Savior") which will allow you to access a boot menu without the need of buttons. However, keep in mind that once off, if the buttons are still unresponsive, the problem will be harder to solve, thus we suggest to strictly use a "Restart" option rather than the "Power off" option.

If the power and volume (rear buttons) are stuck or unresponsive, you can try to check the mechanism below the keys, by following the replacement guide, until you reach step X.

If the buttons are still unresponsive you can try replacing them by following the replacement guide.

Camera does not take pictures, or pictures are blurry ¶ 

When I open the camera app, a black screen and an error message appears.

When I try to take a picture the image is always blurry.

Blurry pictures ¶ 

If the camera is taking blurry pictures, first try cleaning the camera by wiping it with a microfiber cloth or similar fabric meant for camera cleaning. Another alternative is to use a cotton swab moistened with water or alcohol.

Camera doesn't take pictures ¶ 

If your cell phone doesn't take pictures, try to reboot the cell phone or update the software. Another option is to go to "Settings", "General", "Apps" and choose the "Camera" app to verify that the permissions to Camera, Microphone and Storage are all enable.

If the camera still does not work or pictures are blurry after trying the previous recommendations, this guide will show you how to replace it and install a new camera.

No sound is coming out of the speaker ¶ 

When watching a video, playing music, or making a phone call you cannot hear any sound coming out of the speaker. As a safe first approach, it is recommended to check the sound settings by going to "Settings" and "Sounds & notifications" to verify the desired sound settings.

Blocked Speaker ¶ 

Sometimes phone speakers can get foreign objects in them. Check to see if there is anything foreign (lint, makeup, etc.) covering the speaker. First try wiping the area with a napkin or cotton swab that has been moistened with a small amount of rubbing alcohol.

Headphone Mode ¶ 

Sometimes lint or dust can get into the headphone jack and “confuse” the system so it thinks that there are headphones plugged in. You could easily notice this by looking at the main screen, where you would see a headphone symbol close to the battery symbol in the top right corner. This can be fixed by gently passing a needle through the headphone jack. Remember that you should be searching for something obstructing the headphone jack, so there is no need to poke or scratch anything with the needle.

If the sound of the speaker still doesn’t work this guide will help you to replace it and install a new speaker.


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