LG Muziq LX570 Troubleshooting

Phone won't turn on ¶ 

The phone will not light up or display anything.

Press and hold the power button ¶ 

Occasionally the phone may power itself off and simply need to be restarted. Hold the “End” key to turn on or off the phone. If does not solve the issue read on.

Make sure battery is seated properly ¶ 

After a fall or other incident the battery may have shifted within the phones case and the 4 pin connection may have slipped and need to be reset. This involves removing the battery and then reinserting it.

Connect your phone to the charging unit ¶ 

The battery in the phone may have been drained of all power and need to recharge. Allow a few minutes for the phone to charge.

Check to see if keyboard lights up, but screen does not ¶ 

The battery is functioning properly, but the screen is not. Refer to the screen replacement guide.

Still not working ¶ 

At this point it is recommended that you replace the battery, as this is the most likely cause of the problem. Follow the battery removal guide and put the new battery in instead of the old battery. Batteries for the LG Muziq can be purchased here.

If after replacing the battery, the problem still persists it is most likely a problem with the motherboard of the phone. You may refer to the step-by-step motherboard replacement guide.

Outside display is broken or does not display anything ¶ 

The small outside display will not light up regardless of phone status.

Wire Disconnection ¶ 

Follow the display replacement guide and focus on checking all of the wiring connections to make sure the display panel is connected. If this does not resolve the problem see display replacement below.

Display is faulty ¶ 

You may need to replace the display. You can replace the display yourself using the display panel guide. A new screen may be purchased here.

Inside screen will not display anything ¶ 

The inside display will not turn on regardless of phone status.

Wire Disconnection ¶ 

Follow the display replacement guide and focus on checking all of the wiring connections to make sure the display panel is connected. If this does not resolve the problem see display replacement below.

Display is faulty ¶ 

See the screen replacement guide. A new screen can be purchased here.

Number pad not working ¶ 

The buttons on the inside of the phone are not responding.

Try Restarting ¶ 

Try restarting the phone by holding the power button until the phone shuts down. Hold the power button again until the phone starts up.

Keypad Replacement ¶ 

If the keys need to be replaced follow the keypad replacement guide.

Phone not charging ¶ 

When connected to charging cable, the phone does not indicate that it is charging.

Check Power connection ¶ 

Try adjusting the power cord in the charge slot to find a good connection.

Charger may be faulty ¶ 

If a connection cannot be established, then the charger may be faulty. You can buy a new charger here.

Faulty Charging Port ¶ 

If purchasing a new charger did not fix the problem, then there may be a problem with the charging port on the phone. Refer to the motherboard replacement guide for instruction on how to replace the motherboard as this includes the charging port.

Camera does not work ¶ 

The camera on the phone will not take any photos or videos.

Try Restarting ¶ 

Try restarting the phone by holding the power button until the phone shuts down. Hold the power button again until the phone starts up.

Replace the Camera ¶ 

The camera can be replaced by following the camera replacement guide.

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