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- The camera will not work or turn on
- The pictures are blurry, low quality, …
- Screen is frozen or unresponsive
- Computer cannot detect device
- Camera won't record photos
The camera will not work or turn on ¶
The camera won’t turn on when you press start.
The battery is misplaced ¶
If the battery is misplaced or inserted backward, the camera won’t turn on. Make sure that each ends of the battery is properly connected with the corresponding metal plate inside the camera.
The battery compartment cover is not closed ¶
If the battery compartment cover is not fully closed, the camera won’t turn on. Make sure you use the right type of batteries for the camera. Make sure the battery compartment cover locks when it is closed.
Low battery ¶
If the battery is low, it may prevent the camera from starting up. Recharge the battery or replace it with a new battery. Try to start the camera again. Replace the battery Replace the battery using this guide.
The battery terminals are dirty ¶
If the battery terminals are dirty, the batteries cannot connect properly to the metal plate inside the camera. Clean the terminals and re-insert the battery. Try to start the camera again.
The battery is overheated or frozen ¶
Different batteries can handle different temperatures. If your battery is too hot or too cold, leave the battery until it returns to room temperature and try again.
The pictures are blurry, low quality, … ¶
The pictures you take are blurry, low quality both on the LCD screen and when you transfer it to your computer.
Dirt in lens ¶
Dirt may be the problem. Try to clean the lens with a soft cloth. You can also clean the lens with hair dryer.
Tilted or cracked lens ¶
Tilted or cracked lens may be the problem to the low quality photos. Check the lens visually if the lens are tilted or have cracks on it. You may have to disassemble the lens to rearrange or replace the lens.
Screen is frozen or unresponsive ¶
The camera is running but your screen is frozen and unresponsive.
The camera is having a software problem ¶
Some problems with the camera software may cause the camera to run in an infinite loop. If your camera is plugged to a laptop or computer, unplug it and try to restart the camera.
The LCD screen is broken ¶
The LCD screen may have been broken due to impact, overheating or water. You may have to replace your screen. Use this link to replace the LCD screen.
Computer cannot detect device ¶
When you plug your camera to a computer, the computer cannot detect your camera.
The camera is not turned on ¶
Check if the camera is turned on. If not, turn the camera on and try again.
The computer is not compatible with the camera ¶
The computer may not have the appropriate software or does not support such kind of cameras. Unplug your camera and try with another computer.
Camera is not properly plugged in ¶
Check the AV port of the camera and the USB port of the computer to make sure they are connected. Different computers have different USB port so check if your wire head is the correct type.
AV port is broken ¶
If your av port is broken, you will have to replace the av port. Use the guide in this link
Camera won't record photos ¶
The photos that you have are not saved in your memory card.
The camera is in playback mode or video mode ¶
Make sure that you have selected the photography mode with your camera. Then try again.
Battery is low ¶
If your battery is too low, the camera won’t record any more photos. Make sure your battery is fully charged and then try again.
Memory card is full ¶
If your memory card is full, it cannot record any photos. Save the photos from your memory card into another device. Delete the data on your memory card and try taking photos again.
Memory card is broken ¶
If your memory card is broken, you need to replace it with a new memory card. Use the guide in this link to replace the SD card