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Kindle Paperwhite 3rd Generation Troubleshooting

Amazon’s Kindle Paperwhite 3rd Generation is a six inch, 300 PPI display reading tablet used primarily for reading. The designated model number is DP755DI.

Unresponsive Touchscreen ¶ 

The Kindle’s touchscreen does not work consistently and does not respond to touch.

Dirty Screen ¶ 

The touchscreen of the Kindle Paperwhite can be unresponsive if the screen is dirty or grimy. Thus, cleaning it with a soft fiber cloth may be all you need to get it back up and running. If the screen is excessively unclean where the dirt will not come off by wiping it with a cloth, an electronic screen wipe can be used to get the job done. It is recommended that you clean the screen while it is off, so as to eliminate the risk of the screen receiving inputs from your touch.

Battery is low ¶ 

The battery life of the 3rd generation Kindle Paperwhite is capable of holding a charge of up to six weeks, depending on usage. Make sure that the battery is charged, otherwise the Kindle may become gradually unresponsive.

Inactive page refresh ¶ 

One of the normal problems with the Paperwhite is the slow response time when it comes to turning the page. And once the user keeps trying to turn the page due to the slow response, the Kindle will become overloaded and freeze. To combat this, turn the page refresh setting on so that the screen refreshes every time a page is turned. To turn the page refresh on, go to Settings on the top right of the screen, then go to Reading Options, and then turn Page Refresh on.

Follow the steps below:

[ Settings >> Reading Options >> Page Refresh On ]

Kindle requires a restart ¶ 

As with all electronic devices, sometimes what your device needs is a simple restart to get it working correctly. Just make sure that your device is unplugged to any power source, then hold the power button on the bottom of the device for thirty seconds.

Overheating & excessive usage ¶ 

Excessive usage and overheating may cause problems to your Kindle. To fix this, simply turn your device off and let it sit for up to an hour in a cool area away from excessive heat.

Faulty screen & needs a replacement ¶ 

If the above solutions weren’t effective, then you may just have a faulty screen that needs to be replaced.

Unnoticeable brightness and dull display screen ¶ 

The Kindle display screen’s brightness is dim and has no noticeable difference in text clarity or sharpness.

Battery Life is Low ¶ 

To view the Kindle Paperwhite’s display at its full potential, it is imperative that the battery is fully charged. Plug in and charge your Kindle. A full charge can take up to 6 hours.

Kindle requires a restart ¶ 

Many electronic devices require a restart for it to function correctly again. If you are currently charging your Kindle, unplug it, and then restart your Kindle by holding the power button on the bottom of the device for thirty seconds.

Brightness level is too low ¶ 

If the Kindle’s brightness is too low for reading, there is an option to toggle the brightness level. The recommended brightness level for optimum display and battery function is ten. Press the icon that looks like a lightbulb and a drop-down menu should appear. On this drop-down menu, you should see a (+) and (-) icons. Press the (-) to lower the brightness accordingly, and (+) to increase the brightness if necessary.

[Press lightbulb icon >> Press + or - to adjust brightness accordingly]

Faulty Screen and needs a replacement ¶ 

If you are still unable to view the display clearly, it is possible that the screen itself is faulty and needs to be replaced.

Poor battery life ¶ 

The Kindle is unable to maintain sufficient power while in use and dies quickly.

Faulty wall outlet or charging station ¶ 

If your Kindle’s battery and USB port are working properly and the device is not maintaining a proper charge, the outlet or charging station being used to charge the Kindle may be faulty. To remedy this, use a different outlet or charging station to charge the Kindle.

Was not charged long enough ¶ 

The Kindle requires 4 to 6 hours of charging to become fully charged. So if you charge it for that long, or leave it on the charger overnight, it should have a full charge.

Brightness level is too high ¶ 

If the Kindle’s screen is too bright, it may reduce battery life. There is an option to toggle the brightness level. The recommended brightness level for optimum display and battery function is ten. Press the icon that looks like a lightbulb and the drop-down menu should appear. On this menu, you should see a (+ and -) icons. Press the (-) to lower the brightness accordingly, and (+) to increase the brightness if necessary.

Follow the steps below:

[Press lightbulb icon >> Press + or - to adjust brightness accordingly]

Overheating and excessive usage ¶ 

Sometimes your device can get problems due to excessive usage and overheating. To fix this, simply turn your device off and let it sit for up to an hour in a cool area away from excessive heat.

Kindle requires a restart ¶ 

As with all the electronic devices, sometimes what your device needs is a simple restart to get it working correctly. Just make sure that your device is unplugged to any power source, then hold in the power button on the bottom of the Paperwhite for 30 seconds in order to restart.

Connected to wireless when not in use ¶ 

Your Kindle drains most of its battery when it is connected to wireless or 3G networks. If you are not using the Wi-Fi and want to conserve battery life, turn off the Wi-Fi. To do so, press the icon on the top right corner. Press Settings in the drop-down menu and ensure that Airplane Mode is On.

[Settings >> Airplane Mode On]

Faulty battery and needs a replacement ¶ 

It is common for the battery to become faulty over extended periods of usage. In this case, the battery will need to be replaced.

Kindle Failing to Charge ¶ 

The Kindle does not charge while connected to a wall outlet or USB port.

Faulty USB port ¶ 

The USB port may be damaged or unstable. In this case, because the USB port is directly connected to the motherboard, the motherboard will need to be replaced.

Faulty Battery ¶ 

It is common for the battery to become faulty over extended periods of usage. In this case, the battery will need to be replaced.

Unable to Maintain a Wireless Connection ¶ 

The Kindle is unable to connect to a wireless connection, and it frequently disconnects from a wireless connection.

WiFi inactive / Airplane mode enabled ¶ 

Press the button in the top-right corner and touch the “Settings” option. From there, ensure that Airplane Mode is off. Touch the “Wi-Fi Networks” option to see the list of available connections; connect to your modem.

See the steps below:

[ Settings >> Check to see that Airplane Mode is (Off) >> Wi-Fi Networks >> Connect to your modem ]

Router and/or Modem Issues ¶ 

Sometimes the wireless issues with the Paperwhite are not caused by the device; they are caused by the router supplying the wireless connection. In this case, the router or modem that is being used to establish a connection may need to be restarted.

Motherboard needs replacement ¶ 

If none of the above solve your connectivity issues, then the motherboard might be damaged and needs to be replaced.

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