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Speakers Are Not Providing Sound
The speakers won't play sound.
Device is off
Make sure the device is actually turned on. If it is off, then it cannot establish a connection with a device.
No battery life left
Sometimes, no battery can be mistaken for audio problems. If the batteries are drained, then the device wouldn't work. Remove the drained batteries and try new ones.
Volume is turned off on speaker or device
Make sure that the volume on the speakers is turned up sufficiently enough by adjusting the volume wheel on the speaker. Then make sure that the device connected to the speaker has its volume setting at an adequate level.
Bluetooth connection is not established
Make sure that Bluetooth on the speaker is on. This is the button close to the power button. There should be a light to indicate it is working.
If the speaker is within close proximity to devices that are known to cause interference, (radios, microwaves, phones), then the speaker can give out feed back. Make sure it is a good distance away from devices that are known to cause interference.
Bluetooth Is Not Working
Cannot establish a connection between the speaker and your other devices.
Bluetooth is off
If the light on the Bluetooth button is off, press the button to turn on Bluetooth. The Bluetooth button is right beside the power button. Make sure to turn on Bluetooth on the connecting devices as well.
Devices are too far from each other
Place the speaker and the connecting device closer to each other. Bluetooth connection range can vary between different devices.
Low battery level
Make sure to charge both the speaker and the connecting device. Some of the devices may automatically turn off Bluetooth if the battery level is too low.
Restart the Bluetooth on the speaker and the connecting device by turning Bluetooth off and on again. Sometime the Bluetooth connection can be very unstable for many reasons. The quickest way to solve this kind of problem is to restart Bluetooth and reestablish connections.
Move the speaker and the connecting devices away from Wi-Fi router. The Wi-Fi signal can sometimes interfere with Bluetooth.
Speaker Won’t Turn On
The device won't turn on.
Battery is dead
If the speaker doesn’t have power, it will not turn on. Try plugging the device into a charger. See our Battery Replacement Guide
Power button will not turn on the device
The button itself has broke and will not make the connection to power on the device. Follow one of the button replacement guide.
Buttons Don’t Respond
The device is not responding to your input.
The battery could be dead
The battery could be low and that is why it will not turn on. Try plugging the device into a charger and charge it.See ourBattery Replacement Guide on how to replace the battery.
The button module could be broken
The button module could be broken. To remedy this try replacing the button module. Look at the repair guides for more information on replacing parts. See our on replacement guide how to replace the buttons
Device Unexpectedly Turns Off
The device will turn off without pressing the power button.
The battery could be low on battery
The battery could be low or be dead. Plugging it into the the charger will charge the battery.
The battery could be defective
The battery could be defective and no longer wants to hold a charge. Replacing the battery will fix the defective battery. Simple remove the battery panel, take out the old batteries, and put in fresh ones. See our Battery Replacement Guide