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When the device is plugged in, the device fails to connect to the provided power supply and start charging.

Check to ensure power cord is completely together. Check charging light to make sure there is a proper connection. If cord is secured, light is on but still no charge consider purchasing new charging cord.

Check to ensure a tight fit in-between charging port and cord. If charger cord is confirmed functional, try cleaning out charging port. If problem continues consider charging port replacement.

If your device turns on but only when charging cord in attached, your battery is faulty. Purchase and replace with a new battery.

When the device has been charged, the device's power does not deplete in a slow consistent way but more quickly than it should drain.

Check to ensure power cord is completely together. Check charging light to make sure there is a proper connection. If cord is secured, light is on but still no charge consider purchasing new charging cord.

Check to ensure a tight fit in-between charging port and cord. If charger cord is confirmed functional, try cleaning out charging port. If problem continues consider charging port replacement.

If your device turns on but only when charging cord in attached, your battery is faulty. Purchase and replace with a new battery.

When using the device, the software freezes up to a point where the user cannot continue using the device.

When using device, if it freezes when running more than one program simultaneously, then your device may not have enough RAM. Try closing programs you are not using or install a RAM managing program. If that doesn’t work consider installing more RAM.

When using your device, it freezes during normal operation, try a hard reset. If this doesn’t fix the problem consider purchasing a new motherboard and replacing it.

When trying to use the device for any application, no sound will come out of the speakers when there is supposed to be sound.

If speakers work intermittently or are distorted check to ensure speaker connections are secure inside device.

If connections are solid and speakers still symptoms or don’t work at all, you may have faulty speakers, consider replacement.

The device's screen is not responding, picture on screen does not look normal or the screen itself is cracked.

Your device might just be frozen and a hard reset should fix the problem .

If part of your screen looks like it is missing some of the picture or it is a different color than the rest of the picture, your screen has dead pixels and should consider a screen replacement.

If the screen has a crack caused by physical damage, consider a screen replacement.

If the touch screen is not responding to your finger, check to ensure touch screen is enabled. If it is enabled and screen is still unresponsive consider screen replacement.

4 Comments

Audio Driver- No Sound after updated to the Fall Windows 10

HPLong 12/02/17

Huey Long - Reply

how can you check if touch screen is working do not know where to look

john - Reply

Where do you find touch screen contols

john - Reply

my issue is that keyboard seems to no longer connect when attached to the tablet. what could be the potential causes/fixes?

thank you

mkm - Reply

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