An awesome student from our education program made this wiki. It is not managed by iFixit staff.
Hoover WindTunnel 2 Rewind Troubleshooting
Troubleshooting guide for the Hoover WindTunnel 2 Rewind vacuum cleaner.
- Device Automatically Shuts Off
- Sudden Loss of Suction
- Burning Smell Coming from Device
- Dust Leaking Out of the Device
- Device Not Turning On
During normal operation your vacuum shuts off without warning. It may not turn back on until after a minute or so.
Ensure that the vacuum is properly plugged all the way in and that the plug is not being pulled out out of the wall by using the vacuum. If you suspect the outlet is faulty, try plugging a working lamp into the outlet and seeing if it illuminates.
If a vacuum motor overheats due to poor airflow, the vacuum will automatically shut off. This is most commonly caused by an air passage that is plugged by hair or dirt. Refer to the leaky hose guide to remove the hose, then inspect for hair or dirt clogs.
There is no longer suction coming from the vacuum cleaner, preventing it from cleaning floors.
If a vacuum has a full bag, the vacuum will sound like it is working but be unable to suck up additional dirt. If the bag is full, try emptying it and see if that restores suction power.
Vacuum hoses can become clogged by large particles over time. Try following hose replacement guide and inspecting if you have suction where vacuum hose connects. If you have suction where the hose connects but not after the hose, your hose probably has a clog in it.
If there is a hole in your vacuum lines somewhere, air will be sucked in there and not from the vacuum hose. Try feeling around the vacuum and see if there suction somewhere other than the hose. Often this will happen around areas like where the bag attaches or at the hose connector.
Any sort of burning smell is coming from the device.
This can be checked by plugging into a different outlet. Having the device plugged into a faulty outlet can cause the plug to heat up and possibly burn plastic.
The vacuum could possibly smoke if the electric motor is overheating. This is remedied by emptying out the bag and clearing any debris that would block airflow to the motor.
Overheating due to overwork would cause mostly the plug is not the vacuum to heat up. If you have been vacuuming for a long period of time, take a rest, so that the vacuum can cool down.
If hair is sucked up into the vacuum and gets stuck on the rotor of the motor, the motor could generate enough friction to create heat and burn the hair. Turn off the vacuum, empty the bag, and feel around for ay hair that would be stuck to the motor.
Your vacuum is blowing out dust.
A full container can cause a loss of suction and not allow more dust to be stored in the container. Try emptying out the dust container.
Check both the primary air filter (blue colored in the dust cup) and the HEPA filter for any dust clogging. Clogged filters force air out of the device, bringing dust with it. Try following the primary air filter and the hepa filter cleaning/replacement guides to see if they stop the dust leak.
Your device is not receiving power.
The devices cord has a limited length and can be pulled out of the outlet. Check to see if the plug has been pulled and plug it back in. The device should now turn on.
Check to see if the outlet is working if other electronics are not receiving a charge from the outlet, then the fuse is blown. If this is the case, go to the fuse box and turn the fuse, for which outlet the device is plugged into, off and then back on. This resets the fuse and now the device should turn on.