HTC One Mini 2 Troubleshooting

Released May 2014, Identified by Model Number OP8B210 M8MINx

No sound comes from the speakers ¶ 

No sound comes from the speakers when you receive a call, notification or play music.

Volume is turned down or muted ¶ 

This problem is a simple fix. Make sure the phone is on and you are on the home screen. Then press the up button on the upper part of the rocker switch on the right side of the phone a few times to see if the volume is up all the way.

Headphones are plugged in ¶ 

If headphones or an auxiliary plug is plugged into the phone, the sound will no longer come out of the speakers. It will only come out of the headphones. Simply unplug them from the phone.

Phone is water damaged ¶ 

This phone is not designed to be submerged in water for any amount of time. So if you know your phone has gotten wet or if there is condensation on the inside of the screen, your phone is probably water damaged and will not function.

Speaker is broken ¶ 

If you have tried the other solutions and still have not had any luck, try restarting the phone. If you still hear nothing or the sound is crackling, the speaker will need to be replaced. Follow the HTC One Mini 2 Dual Speakers Replacement guide to replace it.

Phone will not vibrate ¶ 

The phone does not vibrate when receiving a text or call whether on normal or vibrate mode.

Phone is not set to vibrate ¶ 

Check the setting on the phone by opening settings and scrolling down to "Sound". Then make sure "Vibrate" has a checkmark to the right of it for "Vibration feedback for calls".

Vibrate motor is worn out or damaged ¶ 

If vibrate is enabled and it will still not vibrate when you receive a call or text, then the motor may need to be replaced. Follow the HTC One Mini 2 Rumble Motor Replacement guide to replace it .

Screen on my device will not light up ¶ 

You can hear people call you or see the notification light blink, but do not see any image on the screen.

Phone is water damaged ¶ 

This phone is not designed to be submerged in water for any amount of time. So if you know your phone has gotten wet or if there is condensation on the inside of the screen, your phone is probably water damaged and will not function.

LCD screen is unplugged ¶ 

The screen may have come unplugged from the board internally due to shock from dropping the phone. The screen may light up intermittently, show gray lines across the screen or not light up at all. If any of these occur, it is likely that you will have to replace the LCD screen.

LCD screen is broken ¶ 

If there are jagged lines across the screen or it will not light up at all, then you will probably need to replace the LCD screen.

Device will not turn on ¶ 

The device appears to do nothing when you press and hold the top power button.

Phone is not charged ¶ 

Plug in the phone to see if the phone battery is dead.

Phone battery is disconnected ¶ 

The battery can come disconnected from the board internally due to shock from dropping the phone. If your phone stopped working after being dropped, then it is possible that the battery connector came loose, which can be solved by following the HTC One Mini 2 Battery Replacement guide to take apart the phone and inspect the connection.

Phone is water damaged ¶ 

This phone is not designed to be submerged in water for any amount of time. So if you know your phone has gotten wet or if there is condensation on the inside of the screen, your phone is probably water damaged and will not function.

Phone is physically damaged ¶ 

Dropping your phone can cause damage to the internals even without obvious external damage. You may need to replace an internal part.

Phone will not charge ¶ 

The phone battery died, but when you try to charge it nothing happens or charging it does not seem to last as long as it used to.

Charger is broken ¶ 

Try using the charger to charge another device with the same connector. If it will not charge any device, then the charger is broken. Try using a different charger.

Battery is worn out ¶ 

If the phone does not hold a charge as long as it used to, then you can replace the battery by following the HTC One Mini 2 Battery Replacement guide .

Charging port on the phone is dirty ¶ 

These small ports often get clogged with dirt and lint from your pockets. Inspect the charging port for dirt in the plug. If it is dirty, try cleaning it out. Compressed air can be used to blow debris out, or you can use rubbing alcohol with a Q-tip after turning off the phone to clean out the port.

Charging port on the phone is broken ¶ 

If you see there is physical damage to the charging port, then unfortunately the only option is to replace the charging port. You can take apart the phone and replace the port by following the instructions on the HTC One Mini 2 Charging Port Replacement guide.

Screen is not responding to touch ¶ 

The phone is on and you can see the screen, but tapping or dragging your finger across the screen does not do anything.

Screen is dirty ¶ 

Use a soft cloth, like a microfiber cloth, to wipe the screen clean. If the screen is oily and the cloth by itself is not helping, try using a damp cloth with rubbing alcohol. The rubbing alcohol will clean away any deposits and oily residue from the screen which could be interfering with the touch response.

You are wearing gloves ¶ 

Most gloves will not work on a touch screen. You will have to take off your glove to use the phone or purchase gloves that are made specifically to work with touch screens.

Touch screen is broken ¶ 

If you have already tried the above options, then you will need to replace the front glass, called the digitizer.

3 Comments

My HTC one mini 2 is only 1 year old, not damaged, but some areas of the screen become unresponsive. Firstly I thought that some of my apps have issues or my fingers are dirty etc., but now I can clearly say that the problem is with the phone itself. I am really disappointed with such quality of quite an expensive device.

user - Reply

I have exactly the same issue. I tried resetting the G sensor but this made no difference. Went online and there are lots of us out there!

Worth noting that factory reset is reported as not solving the problem.

What I did find is that installing an app 'Apex launcher' does allow dead parts on the screen to respond again. But it's not a total solution.

This is clearly not a hardware issue though.

Keith Freshwater -

I had the same problem and the store replaced the lcd with a new one and the poblem got fixed. but after 6 month again the same problem occured and i am sure it will happen again if i chang the lcd. i think it is a internal hardware problem and the company should be responsible for that

soroush aliz -

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