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HP G62-223CL Troubleshooting
HP G62-223CL 2.3 GHz Intel Pentium 4GB RAM
Battery does not hold a charge
Regardless of charge time, the laptop does not stay on when it is disconnected from the power adapter.
If the laptop continually shuts down or only stays powered on for a short period of time when it is not connected to the power adapter, the battery may need to be replaced. Use this guide to replace the battery.
The laptop makes noise when running
Clicking or screeching noises are coming from the laptop.
Failing hard drive
If there are screeching or clicking noises coming from the laptop, the hard drive may be failing and may need to be replaced. Use this guide to replace the hard drive.
The laptop runs slowly
The laptop runs slowly or crashes unexpectedly.
Laptop runs slowly
The Random Access Memory (RAM) modules may be failing. Use this guide to replace the RAM modules.
Laptop crashes unexpectedly
The RAM modules may have bad memory segments and both modules will need to be replaced with new modules. Use this guide to replace the RAM modules.
Unable to connect to wireless networks
An error message is displayed on the screen stating "cannot connect to wireless networks. You may also notice the laptop has "x" over the networking symbol in the system tray.
Faulty WiFi card
If the laptop can connect to the internet when an Ethernet cable is used but cannot connect via WiFi, the Wireless Networking card is bad and needs to be replaced. Use this guide to replace the WiFi Networking card.
CDs and DVDs do not work
Programs do not run from CD or DVD.
CD drive lens needs to be cleaned
A CD drive cleaning disk can be used to clean the lens of the optical drive. If the problem persists, the drive may need to be replaced.
CD drive does not respond
If the laptop does not display disc information, the drive may need to be replaced. Use this guide to replace the CD drive.