Student-Contributed Wiki

Student-Contributed Wiki

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When the computer is running multiple programs, it overheats.

Make sure the vent is not covered. Using the device on your lap or on a blanket/pillow could cover the vent

The buildup of dust can cause a device to overheat. To remove the dust, use a compressed air can to blow out dust from the vents.

If the above steps still result in an overheating device, you may have to replace the fan.

The hinges on your laptop are breaking or broken.

Picking the device up by its lid, dropping the device, or opening it beyond the angle it is meant to be open can damage the hinges.

The hinges of your laptop may be made with a metal that is not very durable, and may break overtime. Replace broken hinges using this guide.

When you are using the device, it freezes or shuts down when you do not power it down.

If the device freezes, and it is overheating, refer back to the troubleshooting page” Computer is Overheating” section.

If the device does not have enough RAM, it may freeze or shut down. This issue can be avoided by installing more RAM onto the computer.

When the hard drive fills up, the speed of the device will decrease. If there is clicking or other disk noises, back up the hard drive and replace it using the hard drive repair guide.

You attempt to move the mouse with the touch pad, but it will not move on the screen.

Try restarting the computer and see if the computer reboots with a responsive touch pad.

Tap the touchpad 2 times on the upper left had corner, an orange light should turn off in the corner of the touchpad when it is unlocked.

The driver software can become outdated and will render the touchpad unusable

Reference the guides to learn how to remove and replace the touchpad.

The screen will be black, blue or have lines across it.

There is a flat ribbon cable of wires inside the left hinge that can be cracked or damaged over time with repeated opening and closing of the laptop. This cable will need to be replaced.

If there is a green, blue dot on the screen the pixels may be stuck, there is online software that can help unstick those pixels. If the pixel is black it might be dead and need a screen replacement.

The screen turns blue with white writing this is caused by unsuspected software errors in the devise drivers. Run the Reimage professional Windows system repair software which will run a scan and can automatically fix the issues.

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