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- Faulty Printing
- Printer Jams
- Printer does not connect to computer on wifi
- Printer prints poorly (blotching)
- Poor scanning quality
- Device doesn’t scan
- Touchscreen not responding
Faulty Printing ¶
Printer will not print.
Low Ink Cartridge levels ¶
Since your ink levels are low, your printer may stop printing soon. To continue printing, replace ink cartridge.
Printer Jams ¶
The printer doesn’t process the paper and instead shows an error message.
Paper Jam ¶
When the error appears, there may be crumpled paper may be stuck in your input tray, output tray, or the ink cartridge access area. Unplug the power cord, and pull out the trays or open the cartridge access area to check for jammed paper. Carefully remove the paper and plug the power cord back in.
Immobile/Restricted Carriage ¶
The print carriage may be stuck on small pieces of paper leftover from a jam. Unplug the power cord and check that all paper is cleared from inside the printer. Open the cartridge access area and manually move the carriage to the left and then to the right, making sure that it can move across the width of the printer. Close the cartridge access area and plug the power cord back in.
False Paper Jam ¶
It is possible that an error appears without detecting a real paper jam. To reset the printer, unplug the power cord, wait 60 seconds, and plug it back in. Wait for the warm-up period to end and attempt to print again.
Printer does not connect to computer on wifi ¶
The printer doesn’t show up as an option over the wifi.
Printer Drivers ¶
There might be an issue with the software of the printer. The most common and recommended process is to try reinstalling the Wireless Setup Wizard.
Restart the devices ¶
Sometimes the computer will have to be reset. Try restarting the printer, computer, and router.
Make sure that your laptop and printer are both connected to the wifi ¶
Here is a link for Macs to connect the printer to the wifi.
Here is a link for Windows to connect the printer to the wifi.
Printer prints poorly (blotching) ¶
Your print results include large ink spots on the paper.
Misaligned printhead ¶
Use the printers clean cartridge feature to realign printhead. Use manufacturer's guide manufacturer's guide. Follow solution seven and step three.
Poor scanning quality ¶
Scanned documents are visibly different to original document.
Scanning glass ¶
Check scanning glass if cracked or damaged it will need replacement. Use the scanner glass replacement guide.
Dirty glass ¶
Clean glass with a soft, lint-free cloth sprayed with glass cleaner.
Device doesn’t scan ¶
Printer will not scan documents for printing.
Make sure that printer software is installed.
Scanning Piece ¶
The scanning may be damaged or misaligned to replace use the scanner piece replacement guide.
Touchscreen not responding ¶
Touchscreen does not respond to any presses
Faulty touch screen LCD ¶
To fix this issue first attempt a device restart. If it still is nonresponsive, replace the Touch Screen LCD. Follow the LCD screen replacement guide.